Herb Chambers BMW of Sudbury - Service Center

Another unsatisfactory customer service experience @BMWSudbury.We came in for an oil change, and Mackenzie told us it would be 1.5 hours. My wife had to find MacKenzie two hours later, who informed us @BMWSudbury.We came in for an oil change, and Mackenzie told us it would be 1.5 hours. My wife had to find MacKenzie two hours later, who informed us that the oil change had just started! She explained that a required part was missing, was not in stock, and we would need to schedule a follow-up appointment. MacKenzie did a terrible job managing our expectations. We were in the waiting room for two hours and observed Mackenzie interacting with 2-3 customers (including us), so this was not a case of her being too busy. More

I have been dealing directly with Almir Jonuz for any/all servicing needs or general questions. He is always available, super friendly and an all around fantastic guy. He runs one of the largest service servicing needs or general questions. He is always available, super friendly and an all around fantastic guy. He runs one of the largest service departments in the northeast and the calm is refreshing. For anyone who has an issue they want addressed with a charge they don’t agree with or a service need ask for Al. I see the limited negative reviews and know that they just needed to talk to someone else to get a resolution that works for all parties. More

Good service - transparent, good communication and follow up and follow through. Cost is quite high. up and follow through. Cost is quite high. More

I’ve purchased two vehicles from Herb chambers Sudbury BMW then had a top notch sales and service department They have always treated me very well they’ve always been responsive to my needs and I am very BMW then had a top notch sales and service department They have always treated me very well they’ve always been responsive to my needs and I am very satisfied with doing business with them More

An excellent service experience. Replaced a broken mirror assembly. Everything went perfectly & on-time. The repairs were perfect & the car was spotless, just like new. assembly. Everything went perfectly & on-time. The repairs were perfect & the car was spotless, just like new. More

Brought in my 2021 X3 for its first service. Mackenzie did an awesome job from start to finish keeping me informed and most importantly ensuring that everything was taken care of and she did it with a mos did an awesome job from start to finish keeping me informed and most importantly ensuring that everything was taken care of and she did it with a most friendly attitude and professional demeanor. Thanks Mackenzie! Great job! More

I took my car for a pre warranty inspection and worked with Elmin Jonus. It was the best experience ever at a dealer !!!! He was so helpful and kept providing me with timely updates. The entire experience with Elmin Jonus. It was the best experience ever at a dealer !!!! He was so helpful and kept providing me with timely updates. The entire experience was fabulous. I would definitely recommend Herb Chambers BMW of Sudbury based on my experience with Elmin. More

On time, excellent communication, comfortable waiting area, love the free wash and vacuum, very friendly Clean, free coffee, restrooms and a nice big tv for the news area, love the free wash and vacuum, very friendly Clean, free coffee, restrooms and a nice big tv for the news More

From the appointment to the service to the pickup was flawless. John keep me up to date along the way. Thank you herb chambers. Joe flawless. John keep me up to date along the way. Thank you herb chambers. Joe More

Elmin was great! He was very patient with all my questions and delivered car clean. I’ve never had better experience at dealership. Highly recommended dealership. questions and delivered car clean. I’ve never had better experience at dealership. Highly recommended dealership. More