Herb Chambers BMW of Sudbury - Service Center

I would highly recommend this dealership to anyone that is looking for excellent customer service and for their car to be pampered. Mackenzie has serviced my family’s cars for almost two years and we could is looking for excellent customer service and for their car to be pampered. Mackenzie has serviced my family’s cars for almost two years and we could not be more satisfied. She always keeps us in the loop, makes sure to get us the best discounts and generally over delivers on the customer experience. More

Satisfied with my experience. Everything was explained before I could even ask. Everyone was pleasant and courteous. before I could even ask. Everyone was pleasant and courteous. More

The staff always are on the customer’s side. Very focused on customer service and provide good communication on customer service and provide good communication More

The entire process of booking the appointment, dropping off, paying and picking up could not have been easier. Ethan was there to meet me on time and got me right into a loaner. Within a short time I recei off, paying and picking up could not have been easier. Ethan was there to meet me on time and got me right into a loaner. Within a short time I received a text with a video evaluation of my car from Alex Houtzeel. Nice job Alex, very thorough. You explained everything perfectly. I arranged with Ethan to have the work done and shortly afterwards he contacted me to say that it was ready. The on line invoice process was simple and when I returned the loaner the next day, (they really do open the doors at exactly 7:00am) it took less than 5 minutes to return the loaner and have a valet bring my car around. The car looked like it had been detailed inside and out. It was gleaming in the sun. The quality of the workmanship was nothing short of outstanding and the car runs beautifully. I am very pleased with the quality and service I received. More

Excellent service. William Kramer and his team are first-rate. I feel totally confident that when I pick up the vehicle, everything will be great. first-rate. I feel totally confident that when I pick up the vehicle, everything will be great. More

Needed unexpected extensive repair work on my car which was determined a loss. MacKenzie kept me in the loop consistently and provided me with options and helped to soften the blow. MacKenzie is very ple was determined a loss. MacKenzie kept me in the loop consistently and provided me with options and helped to soften the blow. MacKenzie is very pleasant, professional and organized. I really appreciated her attention to detail. More

Service was top notch. Just drop your keys, wait a bit, and get a clean, serviced, car back! and get a clean, serviced, car back! More

They pay attention to delivering upon a great service experience every time. It is worth shopping and servicing your car here. experience every time. It is worth shopping and servicing your car here. More

Very professional staff. Clean comfortable waiting area. Service bays impeccably neat and clean. As a retired dealership mechanic that means a lot. The video by the tech after finishing the job was a level Service bays impeccably neat and clean. As a retired dealership mechanic that means a lot. The video by the tech after finishing the job was a level of service professional detail that inspires confidence. Nicely done. More

I had my daughter car dropped of on a Thursday night. They diagnosed the problem preformed some regular maintenance and had it back to us by noon on Saturday. Very professional and easy to deal with. They diagnosed the problem preformed some regular maintenance and had it back to us by noon on Saturday. Very professional and easy to deal with. More