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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
932 Reviews

932 Reviews of Herb Chambers BMW of Sudbury - Service Center

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December 14, 2021

Great service ethicMackenzie is fantastic as a service Great service ethic Mackenzie is fantastic as a service advisor. Their video diagnostic is awesome More

by Nn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackenzie Ditomassi
Dec 16, 2021 -

Herb Chambers BMW of Sudbury responded

It's great to hear that Mackenzie could make this such a positive service visit! Thank you for rating Herb Chambers BMW of Sudbury five stars!

December 12, 2021

Hands down best BMW Dealership in Ma. Service is always great with customer satisfaction in mind. Ethan Blout is a great Service Manager. He follows up and stays on top of all service requests and repairs. More

by bob20catv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Karkaetedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Blout
Dec 14, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for being a Herb Chambers BMW of Sudbury customer! We're glad to hear Ethan & the team continue to take such great care of you and we look forward to your next visit. Take care and thanks again!

December 11, 2021

Both Al the service manager and Mckenzie went out of their way to accommodate me with a loaner car on very short notice. Great communication and really made me feel like they cared. I’ve been going to t More

by jkeefe04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz, Mackenzie Ditomassi
Dec 14, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for your kind words and loyal business, Jim! We're honored to have you as a Herb Chambers BMW of Sudbury customer and look forward to seeing you at your next visit!

December 11, 2021

My regular service was done on Friday 12/10. All went well, everyone was very friendly. My car was ready as promised. More

by bobtorosian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas J, Robert Cohoon
Dec 13, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for reviewing your recent visit with the Herb Chambers BMW of Sudbury! We look forward to seeing you again next time!

December 10, 2021

Responsive and nice wait area. Loaner car was lovely to drive. Service manager Ethan informative More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Blout
Dec 13, 2021 -

Herb Chambers BMW of Sudbury responded

Thanks for sharing this awesome feedback, Matt! Your business is greatly appreciated by all of us here at Herb Chambers BMW of Sudbury and we hope to see you again next time!

December 09, 2021

Very professional people to deal with Everyone was very Very professional people to deal with Everyone was very very very very very very helpful More

by joemcgrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Cohoon, Mackenzie Ditomassi
Dec 10, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for your review, Joe! We're happy that our team was so helpful during your recent transaction! -Herb Chambers BMW of Sudbury

December 09, 2021

Service department is great, professional and prompt. I worked with Mackenzie several times; she was helpful and kept my updated about the status of my car. More

by bfduong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackenzie Ditomassi
Dec 10, 2021 -

Herb Chambers BMW of Sudbury responded

We are so proud that Mackenzie and the team at Herb Chambers BMW of Sudbury could do such a great job for you!

December 08, 2021

Patrick is one of the best advisor I've deal with. He is very efficient and took care of all my service needs. I could see his hard working attitude on his job by the way he walks. He practically runs from More

by Doug K
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Peterson
Dec 09, 2021 -

Herb Chambers BMW of Sudbury responded

Hi Dough, thank you for taking the time to share your experience working with Patrick at Herb Chambers BMW of Sudbury! We look forward to seeing you next time during your next appointment!

December 05, 2021

Why do you keep going back to the same dealer when all the others are as capable? It’s the people. John is a very attentive and friendly service advisor, and Al runs a great and customer focused service d More

by H Ozkaya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz, John Majeika
Dec 08, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you so much for these wonderful comments - John & All will be so happy to hear them! We're truly honored to have you as a Herb Chambers BMW of Sudbury customer and look forward to your next visit!

December 05, 2021

Herb chambers bmw of sudbury provided loaner car. That was awesome.thank u so much More

by Drake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Vargo
Dec 08, 2021 -

Herb Chambers BMW of Sudbury responded

It's our pleasure, Drake! Thank you for taking the time to leave us a review and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers BMW of Sudbury Team

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