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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
905 Reviews

905 Reviews of Herb Chambers BMW of Sudbury - Service Center

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November 11, 2021

4-new tires and tire pressure gauge came on. Asking me to adjust pressure?Each tire had a different number? Now what do I do? More

by Sintons
Recommend Dealer
Yes
Employees Worked With
John Majeika
Nov 16, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for reaching out. We'd be happy to address any questions or concerns you have. Please reach out to me directly at your earliest convenience so we can discuss the situation in greater detail. Thanks, Pranav Gill - General Manager - pgill@herbchambers.com

November 11, 2021

BMW Sudbury service department does a good job. Efficient and considerate of the customers time. More

by Josh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pranav Gill, Almir Jonuz
Nov 11, 2021 -

Herb Chambers BMW of Sudbury responded

Josh, we are so happy to hear that our team at Herb Chambers BMW of Sudbury could do amazing work for you! Thank you so much!

November 10, 2021

Service was fast, honest and helpful. It’s a far drive for me to go to this location but it’s worth it More

by Linny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz
Nov 11, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the extra time to come work with our team here at Herb Chambers BMW of Sudbury! We appreciate your loyal business and look forward to your next visit!

November 10, 2021

Great customer service, whether it’s sales or service. A pleasure to do business with. More

by jamespeterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Cohoon, Mackenzie Ditomassi
Nov 11, 2021 -

Herb Chambers BMW of Sudbury responded

This is great to hear, James! Thank you for being a Herb Chambers BMW of Sudbury customer!

Nov 11, 2021 -

jamespeterson responded

The only BMW dealership that I will shop!

November 08, 2021

Beautiful showroom.. efficient staff..helpful with questions..attentive.. no waiting to get service.. taken on time.. kept up to date with progress.. More

by Susan Zipoli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Blout
Nov 09, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for this excellent feedback, Susan! We hope we have the opportunity to serve you again in the future! - The Herb Chambers BMW of Sudbury Team

November 05, 2021

Easy to make appointments the service staff are friendly and knowledgeable. No pressure on getting the work done that they recommend. More

by ajfamolare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Peterson
Nov 05, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for the wonderful feedback about our team here at Herb Chambers BMW of Sudbury! We appreciate your business and look forward to your next visit!

October 29, 2021

They were able to diagnose the issue and fix it quickly that was awesome but no one introduces themselves you don’t know who you are speaking with and who to ask questions. More

by sheryl_kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I only know Robert’s name because he had a name tag on. Someone else was nice in the end but never said his name , Robert Cohoon
Nov 01, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for the review and feedback - we will be passing both along to our team. Take care and please don't hesitate to reach out if we can be of service again in the future!

October 29, 2021

Service advisor is great - very customer focused, competent and timely. Entire service team works hard to please the customer. Like the new video explanation the service technician uses to explain th More

by Rmfeldt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Kramer
Oct 29, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for your confidence in our service crew at Herb Chambers BMW of Sudbury! We hope to provide all of our customers with this level of service!

October 27, 2021

Although very happy with the service received by my service adviser William Kramer, was not pleased with the service technician, left my car with white stains on door and seat. More

by Jay Chohan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service technician, whom I rate as 2 Stars., William Kramer
Oct 29, 2021 -

Herb Chambers BMW of Sudbury responded

Hi Jay, thank you for taking the time to bring this to my attention and the opportunity to resolve it. We apologize for this occurrence, the concern was discussed with our technicians as well. Thanks, Pranav Gill - General Manager - pgill@herbchambers.com

October 27, 2021

It has almost been a year, and everything has been 5 Stars from the sale to service. More

by q50owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Peterson
Oct 28, 2021 -

Herb Chambers BMW of Sudbury responded

We're so happy the Herb Chambers BMW of Sudbury team gave you such excellent care! Thank you for coming to see us!

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