Herb Chambers BMW of Sudbury - Service Center

Phenomenal customer service. I felt like I was in great hands with Elmin. He was professional and extremely helpful. Hands down BMW of Sudbury exceeded my expectations! I had a poor experience at the BMW i hands with Elmin. He was professional and extremely helpful. Hands down BMW of Sudbury exceeded my expectations! I had a poor experience at the BMW in Nashua and the team in a Sudbury knocked it out of park for me. More

Good communication, worked very hard to resolve my issues efficiently. Video review of the proposed service is very helpful and informative. efficiently. Video review of the proposed service is very helpful and informative. More

Great service! Courteous, welcoming staff, efficient & reliable. A beautiful dealership with well trained staff & technicians. reliable. A beautiful dealership with well trained staff & technicians. More

They expedited my appointment and were courteous and very timely and kind and helpful to me timely and kind and helpful to me More

Work hard after the sale to maintain a good relationship. Service is excellent and showroom is very confortable Service is excellent and showroom is very confortable More

Excellent service and communication by Mackenzie, plus much appreciated the effort to get some of the work covered by extended warranty. much appreciated the effort to get some of the work covered by extended warranty. More

Service was excellent today. Waiting area clean and able to social distance. Overall very good experience to social distance. Overall very good experience More

Doesn't seem like this dealership can get anything right. Cancelled my delivery appointment without letting me know resulting in a 4 hour wait at the dealership. Botched service with requested services v. th Cancelled my delivery appointment without letting me know resulting in a 4 hour wait at the dealership. Botched service with requested services v. those performed. Took 3 days for seasonal tire change and detail. More

Very nice. Better than all the BMW dealerships that I have ever been. Also Mackenzie is very friendly, and she will talk to me if there has any problems. have ever been. Also Mackenzie is very friendly, and she will talk to me if there has any problems. More

The work Is good but the customer service leaves a lot to be desired. They sent me a video inspection of my car indicating work needed to be done and that the service rep would call. 45 minutes later he cal be desired. They sent me a video inspection of my car indicating work needed to be done and that the service rep would call. 45 minutes later he calls and says the work the video suggested is not necessary. I get a request to pay on line so I could save time and get my car quickly when it was ready. When I arrive I am told to stand in line for the cashier behind customers that did not pay in advance. As I said, work is fine but it is incredibly frustrating to deal with these people. More