Herb Chambers BMW of Sudbury - Service Center

I had sap all over the hood of my car. I tried numerous ways of cleaning it off, however, none of which worked. I brought my car to BMW Sudbury, and they were able to remove it. You would I tried numerous ways of cleaning it off, however, none of which worked. I brought my car to BMW Sudbury, and they were able to remove it. You would never know I had sap and sticky stuff all over the hood of my car. I was very happy with the outcome. Even though my warranty has expired on my car, I still continue to take it there. The people are helpful and polite. More

Been going to this dealership since 2009. Excellent service. My 2009 BMW is in great shape with all the service performed there, Today was the first time I had Yordanys for a service associa Excellent service. My 2009 BMW is in great shape with all the service performed there, Today was the first time I had Yordanys for a service associate. He is very professional and an asset to the dealership. More

Have been going here for years. Great service as always! Very considerate and attentive. Never high pressure. Great service as always! Very considerate and attentive. Never high pressure. More

Having Yordanys as my service manager was an excellent experience. Yordanys kept me informed of the progress and cost of my repair. Yordanys was polite, efficient and professional in all his communicatio experience. Yordanys kept me informed of the progress and cost of my repair. Yordanys was polite, efficient and professional in all his communications and dealing with me and my car repair. I look forward to working with Yordanys in the future!! More

We're absolutely satisfied with service courtesy and knowledge We will be back and recommend others knowledge We will be back and recommend others More

Nick was great to work with. He informed me of every step during my service visit. He informed me of every step during my service visit. More

I was not happy with this service appointment. First, they forgot to do the state inspection even though it was on the work order. When I brought it up the person acted as though it was my fault. First, they forgot to do the state inspection even though it was on the work order. When I brought it up the person acted as though it was my fault. The “vehicle check” service was not explained either before or after the service. There was no video sent to me of a technician checking out my car. When questioned about the $50 discount coupon mailed to me I got a song and dance about how it did not apply. Overall I felt rushed through, especially when checking out. This is not the experience I had previously at Sudbury BMW nor is it how I expect to be treated at a luxury car dealership. The service department’s customer relationship has definitely gone downhill More

The service advisor was very attentive to my concerns and helped me track down my sales guy. The wait wasn’t bad at all, considering I was very late to my appointment. helped me track down my sales guy. The wait wasn’t bad at all, considering I was very late to my appointment. More

Been a customer for 10 years at this dealership. Great customer service people to work with.over the years. My experience has been fast and totally competent service! Great customer service people to work with.over the years. My experience has been fast and totally competent service! More

Excellent service department experience from initial call for appointment to completed pickup! Will be back! for appointment to completed pickup! Will be back! More