Herb Chambers BMW of Sudbury - Service Center

My review is mixed. . Yordanys was very pleasant and did a great job with explaining the service and costs associated with it. He did everything he could to ensure that . Yordanys was very pleasant and did a great job with explaining the service and costs associated with it. He did everything he could to ensure that I was happy with the service especially since it was brought up that the technicians did not record correctly the issues from the previous year service. Yordanys fixed this and resolved what was incorrectly done the year before. More

My service advisor Eddie Painter was extremely helpful, patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. More

BMW of Sudbury managed my service in a prompt and professional manner. The service technician video was insightful and helpful. The automated checkout was easy and convenient. professional manner. The service technician video was insightful and helpful. The automated checkout was easy and convenient. More

Great service experience! Service advisor was very attentive and kept me in the loop regarding my vehicle. Service advisor was very attentive and kept me in the loop regarding my vehicle. More

I find that Herb Chambers is outrageously expensive. In most recent encounter they replaced my battery. $298 for the part and $340 for labor. Took a little over an hour, with most time focused on issue In most recent encounter they replaced my battery. $298 for the part and $340 for labor. Took a little over an hour, with most time focused on issues other than the battery. Pretty stiff hourly rate!!! I admit that they did accommodate my urgent need to get on the road, but I did buy the car from them, so it wasn’t a lot to expect. I just feel like they are fundamentally greedy More

Spectacular from start to finish. Kept fully informed. Service dept was exceptional. Timely and efficient Kept fully informed. Service dept was exceptional. Timely and efficient More

My car was taken in on Wednesday. As I was there waiting on my loaner my advisor Nicholas handed me some paperwork to sign and with in a minute h was telling me to sign the bottom. I As I was there waiting on my loaner my advisor Nicholas handed me some paperwork to sign and with in a minute h was telling me to sign the bottom. I nodded my head and continued reading all the things they wanted me to inissue, as he repeated you can sign on the bottom. As I was finalizing everything he stated no smoking in the car. I thought that was weird considering there were 4 other boxes he didn't feel to mention that needed issues as well. Then he never contacted me after I left a couple of messages saying all I wanted to know was the progress of my vehicle. He finally called me back after speaking with his manager Saturday. Just all around was not happy with the way I was treated or serviced. I will not be going back to this place for nothing else. More

It's a rip of dealership, they want to charge me $680 just to do the diagnostic. so i decided not to do the service, they charge me $209 just to push the car! just to do the diagnostic. so i decided not to do the service, they charge me $209 just to push the car! More

Good Communication. Everything was explained properly and the work was done in a timely mannner Everything was explained properly and the work was done in a timely mannner More

Bespoke service for my 2021 X5. It was easy to make the appointment and the service was fast and @as promised.” It was easy to make the appointment and the service was fast and @as promised.” More