Herb Chambers BMW of Sudbury

We had a great experience with BMW of Sudbury. Chris Caputo and Henry Ding were terrific. We found them to be very knowledgeable, professional, and honest. We traded in our Volvo wagon and now own a B Caputo and Henry Ding were terrific. We found them to be very knowledgeable, professional, and honest. We traded in our Volvo wagon and now own a BMW for the first time. We love the car and will definitely be going back to this dealership. More

Went in to the new BMW of Sudbury dealership to purchase a 335i. I had the pleasure of working with Kosta. It could not have been an easier and enjoyable experience. Everything went perfect and I have no a 335i. I had the pleasure of working with Kosta. It could not have been an easier and enjoyable experience. Everything went perfect and I have no complaints what so ever. I would recommend using BMW of Sudbury in a heartbeat and can't wait to experience the new state of the art service department. More

I've had a great deal of experience with FMW. In the past most of my experience was with the service department but recently I bought a new X3. The sales experience was great. We spent a lot of time loc past most of my experience was with the service department but recently I bought a new X3. The sales experience was great. We spent a lot of time locating the exact vehicle I wanted and importantly, I was satisfied with the price. The vehicle had to be acquired from an out of state dealer's inventory and FMW made it happen. I went into FMW with a target price that I'd developed based on information from the internet. They met my price expectations in a very straight forward manner. The entire experience was first rate. With respect to the service department I find the people to be very helpful and knowledgeable. One of the BMWs I own is a classic 1987 M6 that I will not let many mechanics near but I trust FMW to work on it because they exercise the same care as I would myself. With respect to my X5 I had a problem that was clearly beyond the warranty but not by a wide margin and after a simple discussion they shared the cost of the repair. I've always been able to get a free loaner car whenever I needed it and they go out of their way to make the loaner a BMW which I really appreciate. In addition, on the occasion when I feel it necessary, they make it easy for me to talk directly to the service technician or even the service foreman. I feel that they really appreciate the fact that I am a long term customer and they want to keep that relationship going. I've never had any association with FMW I just think they do a great job. More

great service, could not have been more helpful in my purchase of a 2008 M5. I am happy to recommend this dealership to my friends and family. Additionally the service department has been outstanding, purchase of a 2008 M5. I am happy to recommend this dealership to my friends and family. Additionally the service department has been outstanding, work is done quickly and my car has been returned on schedule More

Chris and the sales staff were very helpful and accomodating as well as very knowledgeable about the cars in matching up with our needs. The condition of the dealership was also very impressive unl accomodating as well as very knowledgeable about the cars in matching up with our needs. The condition of the dealership was also very impressive unlike others we had visited in our search. I would definitely reccomend this dealership to my friends and family. More

I have been a loyal customer of Foreign Motors for over 10 years. Both the sales and service departments are amazing. The staff is incredibly knowledgable and always eager to please. I have been espec 10 years. Both the sales and service departments are amazing. The staff is incredibly knowledgable and always eager to please. I have been especially impressed that the level of service has never waivered over the years. This is definitely a relationship dealership. I have recommended Foreign Motors to a number of friends who are now also loyal customers. I will continue to highly recommend Foreign Motors. More

The reason I have logged into this site and given this dealership a very poor rating is for the following reasons: I have been a customer of Foreign Motors West for 15 years and can say without a doubt, dealership a very poor rating is for the following reasons: I have been a customer of Foreign Motors West for 15 years and can say without a doubt, since the new management has moved in, customer service has vanished. The quality and level of professionalism is gone as well. This dealer has changed into a high pressure sales force which won't leave you alone. I have waisted more time on the phone with "newly assigned sales persons assigned to me" than I have ever seen. When walking into the showroom, knowing exactly what I wanted to buy (new X5) and ready to sign the paperwork, I was faced with listening to all the reasons why I should select a different engine, heads up display, etc., etc. This was to a point where I just thanked the salesman(s), plus his manager or helper? and walked out. I then drove all the way to the North Shore and purchased a new X5 from the Peabody dealership, where the salesman was very professional and didn't try selling me at all. This was very disappointing, time consuming and should be reviewed by whomever oversees BMW dealerships. My travel now to the North Shore is almost 45 minutes of my time - what a waist. My next vehicle may be another brand as this is now very inconvenient for me. I have since received numerous calls from Foreign Motors West, numerous emails from Chambers Motors - all of which I have begged to be removed from!!! This new management is one to stay far away from. What ever happened to the quality folks who used to work there? More

so I had a few issues with my car and took it to FMW as I always do and kate was my CA. To start I had a rejection sticker from a inspection shop. she went out of her way and snuck me in for a appointment kn always do and kate was my CA. To start I had a rejection sticker from a inspection shop. she went out of her way and snuck me in for a appointment knowing I couldnt drive the car (safety issue). arriving at the dealership I am greeted and shown my loaner which had a full tank of fuel! I have been updated daily and never had to wonder what was going on. The technician that did the work was excellent and did a nice clean complete job. no dirty hand prints or old parts left in the trunk (dont laugh happened twice at other dealers).All in all I am happy to say FMW has done another painless top notch job. Best regards, Michael More

I buy many of my repair/maintance parts from Foreign Motors West (Herb Chambers BMW in Natick, MA). Their prices (with a BMW CCA discount) are very reasonable (well below BMW NA MSRP). The parts folks Motors West (Herb Chambers BMW in Natick, MA). Their prices (with a BMW CCA discount) are very reasonable (well below BMW NA MSRP). The parts folks are polite and helpful, even when I am just looking for information. More

Wanted to test drive 2 cars but she said it's sunday we are very busy she can let me drive one vehicle today and make appointment for monday for rest ! are very busy she can let me drive one vehicle today and make appointment for monday for rest ! More