Herb Chambers BMW of Sudbury

I first met Kosta Pappas when he was working at a different dealership. It took me a while to locate him again, but was extremely happy when I did. Kosta has always been courteous and professional different dealership. It took me a while to locate him again, but was extremely happy when I did. Kosta has always been courteous and professional. My recent dealings were no different. My problem was taken care of immediately. When looking for another car I will certainly do so with Kosta. More

I bought my 328xi from BMW Sudbury. I was very pleased with the pricing and blown away by the facility and the terrific service. I know I was only getting a 328 but they made me feel like I was getting a with the pricing and blown away by the facility and the terrific service. I know I was only getting a 328 but they made me feel like I was getting a 7. I would recommend them to anyone looking to buy or service a BMW. That place looks amazing. Fresh baked cookies and coffee from the cafe area was a bonus too... More

My wife and I already had 2 BMWs purchased from Foreign Motors West in Natick, MA, the 2007 335xi purchased (I think) just before Herb Chambers Motorcars took over the dealership and the 2008 328xi just af Motors West in Natick, MA, the 2007 335xi purchased (I think) just before Herb Chambers Motorcars took over the dealership and the 2008 328xi just after. When the dealership built their new quarters in Sudbury, we naturally moved with them. On a routine service visit about 2 months ago, I happened to be sitting enjoying a cappuccino at about 7:15 AM waiting for my car when a fellow came by, white dress shirt with the shirt sleeves folded back and tie loosened. I asked if he was a salesman to which he replied "I'm the General Manager". (Even better, I thought!) His name is Kosta Pappas. I was idly curious about what was new, but with no real intent at the time. My car was completely paid off and had only about 28,000 miles on the odometer. He was most pleasant to speak with, and no pressure at all. Maybe it was because neither of us was properly caffeinated yet?! We e-mailed back and forth several times over the course of a few weeks. I had dropped by the dealership once or twice and Kosta invariably made time to chat in spite of his responsibilities running the dealership. It was immediately like talking with a old friend - not something you typically find in an auto dealership, especially one selling the higher end vehicles. After a short time, he introduced me to a salesman, John Maker, with whom I have developed what I would call a business friendship. He is knowledgeable, friendly, thorough, funny and very helpful. John worked with me, and never pushed. Perhaps he knew I was hooked, but never once did he give any impression of overconfidence of the sale. I congratulate both Kosta and John for their patience with my endless e-mail badgering about the status of the car,...did it really have the Harmon Kardon stereo because the BMW web site doesn't say it does, and so on and so on. They always responded with good humor and honesty. I took delivery of the car yesterday, and I have not stopped smiling yet! When we transferred the license plates and my old BMW plate frames, John even went so far as to fetch black touch-up paint to repair the cracked paint on the plate frame, recommended and used his own stock of stainless steel plate screws, and made sure everything was perfect. Overall, it was a thoroughly enjoyable experience, and I would say a dramatic improvement over the previous management philosophy (although our previous salesman at Foreign Motors West from whom we bought our previous cars, now a (Herb Chambers) Land Rover salesman , is also a great guy). As far as I'm concerned, and with the benevolence of greater powers (my employer and higher), we will continue to give our business to BMW of Sudbury. I've been fortunate to attend a few BMW events held by the dealership, and I've met Herb Chambers. Nice guy! Herb clearly knows what he's doing, knows how to manage and motivate his managers and sales force, and the results are obvious. From my experiences, I'm confident you'd do well here, and drive away happy. More

Bill and Kosta were very professional, knowledgeable, friendly ,patient and responsive. This is a very well run dealership. The beautiful new facility is top notch and well worth the drive to Sudbury. Bi friendly ,patient and responsive. This is a very well run dealership. The beautiful new facility is top notch and well worth the drive to Sudbury. Bill was very helpful and patient in explaining all the fabulous features on my beautiful 2010 X3. Kosta went out of his way to get us the best deal possible. Overall,the whole team at BMW of Sudbury did a great job and our purchasing experience was very positive and enjoyable. More

John Maker and Chris Rich are both consumate high end luxury car professionals. They are both personable, product knowledgable, friendly, and responsive. Sara Shabama, has helped to create a "we care a luxury car professionals. They are both personable, product knowledgable, friendly, and responsive. Sara Shabama, has helped to create a "we care about our customers" environment for me and my family, around various dealership social activities, internet related correspondence, dealership news, etc. My experience at Herb Chambers BMW has been fantastic, thanks to these three individuals and others, even including your service representative Mr. Buccini, who provides transportation asssistance. More

I'm a Sales professional Who bought several cars over the years. until today, going to buy a car is slight more pleasant than having a root canal. I take that back for root canal you at least get Novocain.af years. until today, going to buy a car is slight more pleasant than having a root canal. I take that back for root canal you at least get Novocain.after buying my 2008 3 series from Joe at BMW of Sudbury all I can say is "WOW" . I looked online and found what i was looking for. then I called and spoke with Sara she was informative, honest and plasent. when i went to dealer ship she introduced me to Joe , I was getting ready for the high pressure sales approach but was I in for surprise. again professional, knowledgeable, carring. what is the world coming to? is this a car dealership? Joe introduced me to Kosta general manger who made me feel very comfortable told me if Iever need any thing and Joe not around I can call him directly. I thoroughly enjoyed my experiance with MW of Sudbury team. More

This dealership is a beautiful new facility with a knowledgeable sales staff who do not pounce on you once you walk into the door. It's a very nice alternative to other BMW franchises in-town. Unlik knowledgeable sales staff who do not pounce on you once you walk into the door. It's a very nice alternative to other BMW franchises in-town. Unlike at other dealerships where it is a lengthy process just to test drive vehicles, at BMW of Sudbury, you go drive first and then deal with computerized forms and paperwork later. Overall, it is well worth the drive to Sudbury and this is a very well run dealership. More

My experience with Steve Shifman was a pleasant one. Steve delivered personal service. He assisted with the set up of the electronics of my car that I wasn't familiar with and followed up with two calls Steve delivered personal service. He assisted with the set up of the electronics of my car that I wasn't familiar with and followed up with two calls to check I was 100% satisfied. I would recommend BMW of Sudbury. Herb Chambers dealerships are a step above the average car dealer every time we have bought a car. Thanks More

We found a beautiful red 2003 CLK430 Mercedes online and located at this dealership. We have worked with Herb Chambers Honda in Burlington so we did not hesitate to contact this Herb Chambers dealer. Once located at this dealership. We have worked with Herb Chambers Honda in Burlington so we did not hesitate to contact this Herb Chambers dealer. Once again, we were met by friendly, knowledgeable salesperson who went above and beyond to put us in the driver seat of this awesome car. Steve made sure every question was answered and took the time to verify that all the booklets were there for our future reference. He even made sure to test both keys - one did not work and he did not hesitate to let us know it would be replaced free of charge. This is our first Mercedes vehicle and I'm sure it won't be our last. Thank you very much to everyone at this Sudbury location and especially to Steve Shifman - he's terrific! More

They went above & beyond to make the purchase of my new X5 an enjoyable & exciting experience! On a very busy weekend, at a time that all sales reps were busy with other customers, Sara, as Business Dev X5 an enjoyable & exciting experience! On a very busy weekend, at a time that all sales reps were busy with other customers, Sara, as Business Development Mngr engaged with me to discuss what my purchase goals were & ended up consumating the sale. The whole team did a great job! More