Herb Chambers BMW of Boston - Service Center

The service was great especially Mark, as always. He was able to get my service done in a timely manner. He is the best. He was able to get my service done in a timely manner. He is the best. More

I had an ongoing problem with my coolant and had to return several times to get it fixed. One Saturday, I showed up without an appointment and met the Service Manager, Ryan Dery, for the first time. I return several times to get it fixed. One Saturday, I showed up without an appointment and met the Service Manager, Ryan Dery, for the first time. I explained my situation, and he suggested that I leave my vehicle at the dealership and provided me with a loaner car right away. Ryan actually ended up helping me twice, because the problem returned just a couple of days after I first picked it up. He got to the bottom of the issue and made sure it was finally fixed. He took great care of me, was very professional, easy to work with, followed up promptly, and clearly explained everything that had happened. I sincerely appreciate his professionalism, and I’m truly grateful that he resolved the recurring issue with my car. Thank you very much, Ryan. Best, Marat More

Matt Krappe and his team are top notch! I trust Matt implicitly. His service is exceptional! I trust Matt implicitly. His service is exceptional! More

My rating is entirely due to the superb service by Dan Mahoney! He is consistently amazing! Mahoney! He is consistently amazing! More

The Herb Chambers BMW Service Department did an excellent job replacing my car's brakes. job replacing my car's brakes. More

Another amazing service experience at Mini of Boston! They are number one customer service. Been going here for over 12 years and they never disappoint! Daniel was amazing…he was hard working, kind, tran They are number one customer service. Been going here for over 12 years and they never disappoint! Daniel was amazing…he was hard working, kind, transparent and took excellent care of me-from getting me a fair price to setting me up with a loaner. Happy camper! More

This was probably the worst service advisor I ever came across in my 6 years of bmw authorized service centers across the country. She assumed that I (as a brown person) would not retaliate for the poor se across in my 6 years of bmw authorized service centers across the country. She assumed that I (as a brown person) would not retaliate for the poor service she has provided, I took the incident management and hope the right guardrails are put in place to monitor calls and screen employees before hiring. Although I’ll be honest I don’t have a lot of faith in the management either, because although the manager was polite and helpful he was certain that there cannot be racism among the same skin color completely ignorant to the fact that racism can exist in different forms including colorism, ethnic identities, nationalism, etc.. but what can one expect from a service center manager, he did his best including trying hard to dig call records between me and Julieth but could not find them. More

Efficient, fast, friendly, would not go anywhere else for service! Relaxing atmosphere in waiting areas. service! Relaxing atmosphere in waiting areas. More

Mark Ravin is great . He gets it done!!! He is a great asset to Chambers. He gets it done!!! He is a great asset to Chambers. More