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Henson Ford, Inc.

Madisonville, TX

4.6
126 Reviews

581 I-45 N

Madisonville, TX

77864

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Showing 126 reviews

February 01, 2024

The staff at Henson Ford was very good. The sales staff was well informed and knowledgeable. Would recommend the dealership to everybody. More

by jw.fulp
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Creighton, Leon O'Brien, Jerome Dickey, Briana Abad, Courtney Nunez, Kristi Williams
Feb 06, 2024 -

Henson Ford, Inc. responded

We really appreciate the kind recommendation. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, Henson Ford

January 26, 2024

Awesome dealership, the whole team made the process easy from start to finish. Would definitely recommend to anybody looking for a new car. More

by Josh72v
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome Dickey
Jan 31, 2024 -

Henson Ford, Inc. responded

We can’t thank you enough for writing this awesome review for our dealership, Josh! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Henson Ford

December 14, 2023

Excellent buying experience. Best deals anywhere and courteous staff. General manager Leon O’Brien and internet manager Jerome Dickey were phenomenal to deal with. They go well More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leon O'Brien, Jerome Dickey
Dec 14, 2023 -

Henson Ford, Inc. responded

Rick, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Leon and Jerome went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Henson Ford

October 10, 2023

I my openion there seems to be a lack of accountability and follow through. Too many mistakes were made during the entire process. More

by Dontcare
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Leon O'Brien, Jerome Dickey, Briana Abad
Oct 12, 2023 -

Henson Ford, Inc. responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together to resolve this. Sincerely, Henson Ford

September 19, 2023

Friendly folks really liked how simple it was not a lot of wasted talk just straight and honest.simple. More

by Rkestler62
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Briana Abad
Sep 22, 2023 -

Henson Ford, Inc. responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Henson Ford

August 21, 2023

Salesman was polite and easy to work with. The team was no pressure. Thank you. More

by lnichols
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Garza
Aug 24, 2023 -

Henson Ford, Inc. responded

Thank you for sharing your feedback about your experience with us. We're glad to hear that you had a smooth and easy experience with us. Please let us know if there is anything else that we can assist you with. Sincerely, Henson Ford

July 26, 2023

Service advisor Megan was outstanding. Kept me advised during the entire service process. She was able to answer all my questions. More

by Old Bowling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hammons
Jul 31, 2023 -

Henson Ford, Inc. responded

Thank you for the awesome feedback! You're right, Megan is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Sincerely, Henson Ford

July 01, 2023

Ms.Megan was just awesome👍. I called in to schedule my service. Very helpful n caring. When I came to the appointment. She greated me with a smile. During my wait she checked on me and the status of my More

by russ_n_tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MEGAN MCKINNEY, Leon O'Brien
Jul 06, 2023 -

Henson Ford, Inc. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Henson Ford

June 19, 2023

Great service. I drive 40+ miles to come here for service. I Passing other ford dealers More

by jdela16632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Megan
Jun 22, 2023 -

Henson Ford, Inc. responded

Thank you for the wonderful review and for traveling to Henson Ford from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Henson Ford

June 12, 2023

They took 3 days to give me a diagnosis on my car and I had to keep calling them for the results. Poor customer service and paid over $200 for diagnosis with a $65 tow fee attached. More

by HoustonGurl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandy, Brian Creighton, Leon O'Brien, JP Kinman, Jerome Dickey, Briana Abad, Courtney Nunez, Kristi Williams
Jun 14, 2023 -

Henson Ford, Inc. responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, Henson Ford

Jun 14, 2023 -

HoustonGurl responded

I actually take back everything I said. Luis Martinez from Ford called me and explained everything to me. If I knew how to change the rating, I would! Thank you Luis for taking the time out to help me fully understand everything. For that reason, I'm giving you 5 stars, you deserve a raise! ⭐️⭐️⭐️⭐️⭐️

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