Hennessy Mazda

I purchased a BMW X3 at Hennessy Buick GMC Mazda of Southlake on September 25th, 2018, and I did not pay much attention to the sales tax charged by the dealer. Last month when I went through the purcha Southlake on September 25th, 2018, and I did not pay much attention to the sales tax charged by the dealer. Last month when I went through the purchase invoice and noticed that the dealership overcharged my sales tax by several hundreds of dollars. I called the dealership and Jim Hitchcock from their finance department checked the purchase invoice and agreed with the overpayment. However, he said the overpayment was refunded to me. Never recalled any refund from the dealership. So be careful, or you will pay for their "mistakes". More

We have been impressed with Siobhan. We haven't bought yet, but she keeps looking out for us. We have specific needs, and we've been looking for weeks. She keeps checking on us and tryin We haven't bought yet, but she keeps looking out for us. We have specific needs, and we've been looking for weeks. She keeps checking on us and trying to offer solutions. Very pleasant on the lot. We hope we can buy from her! More

They were so easy to work with and I truly appreciated the no pressure sales! Shandia in financing had the best personality and was quick and efficient. We drove to Hennessy even though Jim Ellis is muc the no pressure sales! Shandia in financing had the best personality and was quick and efficient. We drove to Hennessy even though Jim Ellis is much closer because they had much better pricing. I highly recommend! More

I bought a Mazda CX50 in October 2022 and in February 2023 the car stopped running. Got it towed to the dealership and they found that rodents chewed the wiring. I honestly do not what animal did it or h 2023 the car stopped running. Got it towed to the dealership and they found that rodents chewed the wiring. I honestly do not what animal did it or how it’s also parked in my driveway. It’s been over a month and a simple wiring replacement haven’t been done because it wire harness is on back order until May. So I would be without a vehicle for 3 months. This is ridiculous, they said if a buy a harness not certified by Mazda my warranty will be nullified. So I’m supposed to pay for a rental because they won’t give me a loaner or rental because it’s not a manufacturing problem. This is exactly why I own Lexus vehicles for all my car driving years. I finally gave another car dealership a chance and I get horrible service. Honestly can’t wait for the vehicle to get fixed so I can get rid of it and go back to Lexus because this has been a horrible experience with Mazda. DO NOT buy a Mazda especially not a CX-50. They accelerate slow and is not a great experience driving and the dealership takes forever to update you on your own vehicle every time you call they always going to have someone call you back and never do. You have to find a way to get to the dealership to find out what is going on with your own vehicle and they’re not accommodating at all. More

AWFUL CUSTOMER SERVICE. LIES AND UNKEPT PROMISES FROM MANAGEMENT/LEADERSHIP. BAD JUDGEMENT AND DOESN'T RESPECT DEFERENCE OR FIRST COME FIRST SERVE UPON ARRIVAL! As a fir LIES AND UNKEPT PROMISES FROM MANAGEMENT/LEADERSHIP. BAD JUDGEMENT AND DOESN'T RESPECT DEFERENCE OR FIRST COME FIRST SERVE UPON ARRIVAL! As a first time car buyer, it pains me to say I have been emotionally scarred by the unethical mannerisms of Hennessy Mazda in Morrow. You're only as good as your first impression and Hennessy Mazda in Morrow FAILED MISERABLY. I located a 2016 Acura RDX on their website around 3pm and called in to schedule an appointment w/ Ms. Brayboy@5pm. I arrived on time and Ms. Brayboy was still wrapping up with another family so she passed me to sales associate Adrian Campbell. The first thing we did was test drive. Ms. Brayboy brought the keys outside and Mr. Campbell took us for a test drive. I mentioned to Ms. Brayboy we were already pre-approved for our financing and wanted to take the car home today. My mom and I went on the test drive w/ Mr. Campbell and enjoyed our ride. We then went inside to begin signing paperwork containing our employment, credit information and other personal information needed to solidify our credibility with purchasing the car. My dad arrived and we wanted to test drive with him. My parents are very supportive and I value their insight as I'm being introduced to the car buying process for the first time. When we get back from the test drive another salesperson named Omar bombarded us as we got out the car with his own customer. We could barely get out of the car as they began opening doors and looking in the trunk. We were flabbergasted at the lack of professionalism by Omar as we got out the car. We spoke to our sales person Adrian about the unprofessionalism of what just happened and he remarked he had the keys in his pocket so that's all that mattered. We continued with the transaction and providing information and another salesperson came up asking for the keys. I knew at this point there was something fishy going on, but my parents assured me it was ok so I yielded. However, my intuition didn't feel right. Adrian went to the managers area to turn in our paperwork and never came back to the desk. At that point, I knew the car had been sold right up under us and right in front of our face. They provided an excuse claiming the person they ultimately sold the car to had the same last name as us so there was some confusion on their end of who did what first. The facts are clear: 1.We entered the dealership, test drove, and started filling out paperwork BEFORE the other customer even arrived! 2.Our salesperson had access to the keys BEFORE the second salesman even laid eyes on their customer! 3. We were NEVER notified the car was being sold from up under us! 4. We weren't presented with a right of refusal because we were there FIRST. 5. We weren't provided with ANY TANGIBLE evidence or time stamp that the customer who they ultimately sold the car to had arrived before us or committed before us. 6.The GM told us he would call us back this morning after their sales meeting since he was unavailable/ off campus the night of and NEVER did. 7. The customer who they sold the car to was considered an internet sale and Internet Director Michael Tate was on property to make the call. This sale went in his favor and personally profited his pockets more than our sale would have because we came in person. He was selected as the dealership's mouthpiece to ultimately tell us to head home while the other customer was signing more paperwork and sales rep Omar was taking pictures of the odometer to put on his customer's paperwork. I am disappointed in the leadership of this dealership and urge EVERYONE TO AVOID THIS PLACE LIKE THE PLAGUE. ESPECIALLY IF YOU’RE A BLACK WOMAN!! YOU DON’T MATTER!! More

BUYER BEWARE! !!!!! THS IS THE MOST UNETHICAL DEALERSHIP I HAVE EVER ENCOUNTERED!!! Internet Sales Manager Michael Tate allowed an agent to steal a sale/car from my !!!!! THS IS THE MOST UNETHICAL DEALERSHIP I HAVE EVER ENCOUNTERED!!! Internet Sales Manager Michael Tate allowed an agent to steal a sale/car from my family on 8/5/22. We had an appoinment and a pre approval letter from our lender, but while out on a TEST DRIVE, Manager Tate allowed a second customer who arrive an hour and a half AFTER we did to buy the car as we were filling out our application for purchase!!!!. To add insult to injury, after disrespecting and humiliating us, General Manager Rickie Williams did not even have the decency to call us the next day as we were promised. INTEGRITY matters and this dealership has none. We will be filing a complaint with the Better Business Bureau as well. DO NOT SHOP WITH THIS DEALER! As a BLACK FAMILY, we were keenly MISTREATED! As a longtime member of the Atlanta media and a God fearing wife and mother, I know a rotten dealership when I encounter one. I do stories on issues like this all this time and Hennessy Mazda is CORRUPT to the core! Aungelique Proctor, Senior Reporter More

Excellent, Top-Notch Customer Service. Kudos to Shawn Rivera and Mr. Mohammad. Wonderful car Experience. I purchase a new Mazda today. High qualify professionalism at its best. Kudos to Shawn Rivera and Mr. Mohammad. Wonderful car Experience. I purchase a new Mazda today. High qualify professionalism at its best. More

I had been having my 2014 Mazda3 serviced at this dealership since I moved to Atlanta 3 years ago, and although my 7 year old car only had 37,780 miles on it, I wanted something newer and sportier so dealership since I moved to Atlanta 3 years ago, and although my 7 year old car only had 37,780 miles on it, I wanted something newer and sportier so decided to buy my dream car- a 2021 Mazda Miata MX-5 RF. I scheduled an appointment and met the most amazing sale's rep, Demond P. - his prompt responsiveness to my texts and emails prior to visiting the dealership to his attention to detail in explaining the sale's process during my visit were superb. Although I knew I was driving off the lot with a brand new Miata that day, test driving it solidified my love for this model car. The vehicle I was going to purchase at Hennessy Mazda had unfortunately sold the day before so Demond P. located another Miata MX-5 in the actual color I wanted at another dealership 50 miles away. He went above and beyond and drove 50 miles each way during rush hour traffic to pick it up and drive it back for me. This was customer service at its finest; for upon his return his shift had already ended an hour prior, yet he still took the time to fill my car up with gas, activate my Apple Car Play, and show me how to use other features my car was equipped with. His main goal was to ensure I was satisfied with my purchase and I assured him I was. He followed up by phone the following day to inquire if I had any questions about my vehicle. The new car sale's manager, Chriss Moore, also contacted me by phone a few days later to inquire if I had any questions. Finance Manager, Gerren Terrell, was also a pleasure to work with; for he reviewed financing options with me and made it such a seamless process. Overall, not only have I received outstanding service from the Hennessy Mazda service department throughout the past 3 years on my other vehicle (oil changes, battery change, etc.) this was my first sales purchase at this dealership and the service I received was outstanding. A huge "Thank You" to the Service and Sales Team at Hennessy Mazda. Please know that the hard work you put in each and every day does not go unnoticed! More

I visited last weekend wanting to test drive a 2021 CX-30. I had been considering a new Mazda purchase for several months and had been comparing prices across different dealerships and even Carvana. I CX-30. I had been considering a new Mazda purchase for several months and had been comparing prices across different dealerships and even Carvana. I was linked with Kita who was thorough, up-front, and efficient from the start. She wanted to go ahead and process the trade-in process before the test drive so we could 'kill two birds with one stone' After the test drive, we immediately started talking purchasing options. She wanted to know what I was looking to spend versus giving me a price and having to do the mental gymnastics for her. She and Chris were more than helpful with identifying the perfect financing option for me and I was able to get a brand new vehicle for significantly less than Carvana (which I thought would provide the better deal) Despite the short-staffing at the finance department, this trip to the dealership (which I had been dreading and postponing for months) was quick and enjoyable. I would definitely recommend Hennessy Mazda of Morrow for your future purchase! More

PROFOUNDLY DISAPPOINTED … In wasting time and money (fuel) to drive 25 miles to be met with confusion, disorganization, and relative disinterest from the sales consultants on duty at the Hennessey Mazd (fuel) to drive 25 miles to be met with confusion, disorganization, and relative disinterest from the sales consultants on duty at the Hennessey Mazda dealership. From the outset things were off kilter. My online request for an appointment was not responded to in a timely fashion. But I decided to press forward to move the process along because we are ready to buy a vehicle today. I called the dealership and was connected to "Dwayne" who set the appointment to meet my wife and I on Friday evening after work.   I provided "Dwayne" with the stock# and he CONFIRMED that the car was available and that he would have everything ready for our arrival and a test drive. We arrive and ask for "Dwayne" no one seems to know where he is or if he's even on duty.  After several minutes they see a note in their system that indicates that we've been reassigned to another sales consultant  "Quita". They call out over the P.A system for her. Several minutes pass and no response to the call … A random sales consultant jumped in and attempted to assist. I provide him with the stock# for him to locate the vehicle for a test drive. After a few moments and a phone call he tells us "we don't know where the vehicle is, can you all wait while until we can locate the vehicle"... Needless to say we were frustrated and left rather than be run around any further on a Friday evening after an appointment was made and CONFIRMED.  Unfortunate circumstances? Or maybe a "one-off" miscommunication? Perhaps...  However, there was no excuse for the lack of energy and absence of urgency that we were shown by the consultants at the used vehicle desk area. It did NOT "feel" like a place where our BUSINESS & or TIME were of value. I guess it was close to quitting time on a Friday so perhaps that drove the "lack of energy" that we experienced. I don't know what "IT" was … but I am sure that "IT" was NOT a POSITIVE CUSTOMER EXPERIENCE coming to visit this dealership. More