Hennessy Lexus of Gwinnett - Service Center

Thanks Max for the many years you served as my Service Specialist. Each visit was pleasant, thorough and professional. Though sad to learn of your new position, I am happy for you as you will be an outsta Specialist. Each visit was pleasant, thorough and professional. Though sad to learn of your new position, I am happy for you as you will be an outstanding salesman. Your excellent interpersonal skills will continue to take you far. See you in a year or two, when I purchase my next Lexus! More

The assigned maintenance manager was knowledgeable, courteous and fully understood my needs. I will return courteous and fully understood my needs. I will return More

Customer service is consistently excellent at this dealership. I recommend Hennessy Lexus for new car buyers and existing customers. dealership. I recommend Hennessy Lexus for new car buyers and existing customers. More

Service is excellent. Thank you for your service on my car. I would like to recommend to everyone to come this dealer. Thanks car. I would like to recommend to everyone to come this dealer. Thanks More

My rear floor mats for my LS460 were stolen, I reported it to the dealership several times and to the customer service rep who calls to find out how your experience was and nothing was done about it and no it to the dealership several times and to the customer service rep who calls to find out how your experience was and nothing was done about it and no one returned my calls. My advice to other customers, always check your vehicle before leaving the dearlship. More

Don Park cares about the quality of your car. He takes care of our car very well every time my family comes to the dealership. We're always happy and satisfied to have him as our service consultant. care of our car very well every time my family comes to the dealership. We're always happy and satisfied to have him as our service consultant. More

Mr. Don Park was very friendly and he did best service. I can trust him very well. He is also very knowlegeable about my car. can trust him very well. He is also very knowlegeable about my car. More

Jack Ross is an excellent salesman that really looks out for his customers. We had an issue with our first service appt. after buying a Certified Lexus GX. The service advisor told us we would have to pay for his customers. We had an issue with our first service appt. after buying a Certified Lexus GX. The service advisor told us we would have to pay $550 to turn the rotors on the car on our very first service appointment after adding just 6000 miles on the Certified Lexus car. We felt this was unfair and contacted our salesman, Jack Ross. Jack was able to get the rotors turned at no charge. He handled the situation professionally and promptly. We really appreciate Jack's follow-thru with his commitment that he shared with us to help his customers whenever possible. Thanks again Jack for your help! You're a great guy to work with! More

I did appointment for diagnostic my car service adviser quote me 165 for full diagnostic, left my car later service adviser quote me $335 I was like ok!!! Then I got a text with amount for diagnostic for $ quote me 165 for full diagnostic, left my car later service adviser quote me $335 I was like ok!!! Then I got a text with amount for diagnostic for $1175, I decide to talk with Paul service manager I explain what I was told from the first service adviser he decide to argue and was very rude and unprofessional, At this point is not about money is all about customer service, Paul is a horrible service manager, will not recommend this place to anybody l!!! More

Our RX350 was due for 30k service interval. Car was ready in one day. Easy out/in with the loaner. Service Advisor, Don Park, knowledgeable and clear what was to include in the service requested and ready in one day. Easy out/in with the loaner. Service Advisor, Don Park, knowledgeable and clear what was to include in the service requested and total cost. More