Hennessy Lexus of Atlanta - Service Center

Great Service My Lexus 200CT H is the first car I have ever had serviced exclusivey by the dealer (I am a mechanic and prior to this I have done most of my own serv My Lexus 200CT H is the first car I have ever had serviced exclusivey by the dealer (I am a mechanic and prior to this I have done most of my own service and maintenance). Being a hybrid, I thought it better to let the Lexus dealer service the vehicle. After 40,000 miles and sevicing every 5,000 miles, I can say that Hennessey Lexus is great. Their work is first rate, and even my wife volunteers to take the car in because the waiting area is so nice! Great job all around so far! More

Wonderful experience. Superb! We went in to get a smart key and were blown away with the service and courtesy of everyone there. We were assigned a "Service Advisor" (Mi Superb! We went in to get a smart key and were blown away with the service and courtesy of everyone there. We were assigned a "Service Advisor" (Michael Williams), who was beyond professional. Michael was helpful, friendly and knowledgeable. He really made us feel welcome. The dealership is fantastic. I admit, I have never been in a Lexus dealership before but I have been in a lot of other ones and there is really no comparison. From the handsome woodwork to the tasteful and comfortable furniture there was an elegance to the entire building. While all dealerships will offer coffee, rarely are you offered a variety of complimentary beverages, snacks and not just wi-fi access but terminals to access it. The entire staff went out of their way to be courteous and welcoming. The ladies at the cashier counter made paying a pleasure. The gent in the parts department was fun and I really enjoyed chatting with him. Of the several people I spoke to in passing not one failed to offer a smile and warm greeting. We live 100 miles from Hennessy, but we now plan on visiting them for all of our servicing needs and will, in all probability, be buying our next Lexus from them. Which, my wife has informed me we will be buying to replace this one when the time comes. And apparently Lexus' (Lexi?) are addictive and it doesn't take long to catch the addiction. To sum up..Hennessy Lexus is well worth the trip. Kudos Michael More

The service department at Hennessy Lexus of Atlanta left me utterly unimpressed upon my last visit on the evening of April 24. Upon arriving, I was not greeted as per usual. Instead, the valet waited aimles me utterly unimpressed upon my last visit on the evening of April 24. Upon arriving, I was not greeted as per usual. Instead, the valet waited aimlessly a few feet from my vehicle with a seat drape and floor mat in hand and without speaking swooped in as I exited the vehicle to place them accordingly. I walked in and alerted the cashier that I was having an issue with my CD player and would like to speak with a service advisor. She smiled and called Brad Woodstock over via telephone. And thus began an utterly awkward interaction. Brad greeted me with a very aggressive handshake, which I found disturbing, asked what brought me in, and proceeded walking outside toward my vehicle. I thought this strange as I usually sit down with an advisor, explain the issue I'm having, review my service history, and from there they communicate the problem to a mechanic. Nevertheless, I followed Brad to my car, showed him that my CD player was not responding, explained that I had a similar issue in the past and asked if it might be covered under the original factory warranty since it was a recurring problem. Brad prodded me with questions about whether the car was certified and if I had purchased it new--information that I felt he could have easily determined had we sat down and looked at my service record. I explained that Lexus of Kendall in Miami, Florida had replaced the CD player in 2009. But after a few minutes of fiddling on the computer, Brad told me that the service department was closing early to host an employee dinner and that I should make an appointment to come back and have someone investigate my concerns. With this advice, I informed Brad that I was leaving and would visit Nalley Lexus Smyrna instead. While I applaud Hennessy Lexus for celebrating its employees with dinners, I do not feel it appropriate that an employee would use such an event to shoo a customer out the door without regard. Since living in Atlanta, I have trusted Hennessy Lexus with servicing my 2007 IS 250. I have had the pleasure on most occasions of working with John Duncan during my visits. And he has been a true gem--always kind, compassionate, and overwhelmingly helpful and attentive. Sadly, due to his career as a pilot, John only works in the service department on Saturdays. Therefore, I had the misfortune of dealing with Brad during this Thursday visit. And what a misfortune it was. I previously lived just around the corner from Hennessy which made it convenient to have my car serviced there. But as this is no longer the case, I do not find it prudent to drive from Midtown Atlanta for such subpar service. I will not be returning but think it wise to inform you of this unfortunate interaction in hope that action will be taken to avoid the recurrence. Truly, Angela Sturrup More

David has been the the best service consultant I 've met with my Lexus' service. I am very happy with his work as well as his service and recommendation. David is very professional and knowledgable in perfo with my Lexus' service. I am very happy with his work as well as his service and recommendation. David is very professional and knowledgable in performing his job. I would recommend everyone to stop by Hennessy Lexus of Atlanta to see David. More

Of all the miriad dealerships in Atlanta that we have dealt with over the past 26 years, this one is still the consistent best since '96 to 2004 cars SC430, LX470. Tries hardest to please. Not just PR & dealt with over the past 26 years, this one is still the consistent best since '96 to 2004 cars SC430, LX470. Tries hardest to please. Not just PR & B.S. lip service like Benz (2001 convert).<br>Service at Hennessey (carefully) watches out for us! <br><br>(Ford-inept but tried hard 2001 Mustang GT, <br>Toyota three diff. dealers all very good but expensive a 2000 camry, '98 celica conv,'97 truck,'96Van,'94 corolla <br>Nissan-inconsistent '96 truck, <br>VW-barely adequate '98 conv, <br>Caddy -good '90, <br>Mercedes THE VERY WORST- intimidation, arrogant & undeservedly so- 2001 convert, <br>Honda 2nd worst and CONSISTENT deceptive service charges- '98 integra)<br><br>As and advertising director (retired)- shame on Benz and Honda More