Hennessy Lexus of Atlanta

Heather and Jay are excellent! So happy! Heather and Jay provided excellent customer service. My family ended up leasing 2 cars from them last weekend. We will definitely lease or buy from th Heather and Jay provided excellent customer service. My family ended up leasing 2 cars from them last weekend. We will definitely lease or buy from them again in the future. More

Bad customer service and almost a condescending tone... Long story short I am in the market for what a considered a premium high end SUV. Sales process began with me submitting a quote to the dealership to Long story short I am in the market for what a considered a premium high end SUV. Sales process began with me submitting a quote to the dealership to see what the current price for the SUV is and if they had any deals. I promptly received a quick email reply and the salesperson I was assigned was Heather. Initial emails were fine and a bit confusing but we got sorted out quickly. I had then asked her if I could see the invoice of the car so that I could make an offer. She then quickly said "Why do you need to see invoice? This is the only one we have.......this is the price of the car." That sounded to me "No, you can not see the price we bought it for so its full MSRP, take it or leave it." First, its 2020, I'm sure there are more conscientious and smart buyers out there who does their due diligent to ask for the invoice and make the offer from there. If they arent asking, they should be. Second, don't tell me what I need to see or not see. If you dont want to send the invoice then a simple "No we arent allow to share invoice." or along those line would suffice. Lie to me if you had to but dont take that condescending tone with me. We're all adults and I'm barely into my 30s. Rest assure I wont be buying a single car from you or your dealership and I will make sure people know of it as well. Enjoy having that 62k car sitting on your lot for months with COVID on the rise in Atlanta and even if your dealership did get sell it, congrats, but I'm sure you wont get the commission. More

Mr. Patrick Jolley and Mr. King Hardy are the epitome of professional work ethic. Their acumen juxtaposed with their affable dispositions truly made my car buying experience a rewarding one. These guys are professional work ethic. Their acumen juxtaposed with their affable dispositions truly made my car buying experience a rewarding one. These guys are two of Lexus' best. Thank you guys for being a " light" during these unprecedented times. God bless- Phyllis More

Heather was very knowledgeable with her understanding of how the car worked and knew a great deal about the inventory. She was also a pleasure to work with. how the car worked and knew a great deal about the inventory. She was also a pleasure to work with. More

There are car salespeople and then there is Heather Rellinger. She definite made my nieces’ first car buying experience so very enjoyable! We drove from Memphis to Atlanta to purchase a 2020 NX300. Aft Rellinger. She definite made my nieces’ first car buying experience so very enjoyable! We drove from Memphis to Atlanta to purchase a 2020 NX300. After speaking with her over the phone, she worked out all the kinks so that we could pick up the car the next day. It was less than 2 hours and she was a dream to work with. Very knowledgeable and efficient. We will definitely recommend her to our friends! More

The service department will not take responsibility for their mistakes! In October of 2019 I brought my vehicle in for a scheduled service. Soon after I noticed an occasional noise whenever I would turn my their mistakes! In October of 2019 I brought my vehicle in for a scheduled service. Soon after I noticed an occasional noise whenever I would turn my wheel. After about a week or so I noticed something in the grill of my car. I contacted the service dept. with my concern. I sat down with Ryan, who upon me describing my concerns to him went outside to take a look. He opened the hood of my car...popped a few plastic screws out, stuck his hand down inside in front of the engine and pulled out an electric drill charger (The base part). I should have stopped coming to Hennessy Lexus service back then, but I had never had a bad experience with them and at the time couldn't see myself taking my car anywhere else. On Jan 17, 2020 I brought my car in for another scheduled service. I'm told that everything including the breaks checked out completely fine. Here's where it gets crazy again. I begin to hear an occasional squeal here & there at the beginning of February. I contact Hennessy Lexus service department and I speak with Stephen. I asked were my breaks inspected at my last service because I'm hearing a squealing sound. Stephen then pulls up my vehicles history and says that my breaks were inspected and they measured in the green. He assured that there was "no way in xxxx" that my breaks would be worn down that fast. He told me that because I have an F-Sport; the breaks will occasionally make a noise. I decided to listen to the experts and take their word for it; it's their vehicle they would know! I drove around with the occasional squeal that was described to me here and there for a few weeks. Keep in mind the squeal wasn't loud like other cars and there was no scrubbing sound so I trusted the experts. The third week of March hits, at this point I notice the squeal is more consistent with the sound of needing break pads. I automatically knew that someone either didn't measure my breaks correctly or didn't measure them at all. At this point the sound was UNDENIABLY the breaks as a scrubbing noise was now present. I drove straight to Hennessy Lexus Atlanta Service center, but due to COVID -19 they were closed. I returned the next day to get break pads. I was placed with Darius who was very polite. He soon called me & said that not only would I need break pads, but I would also need rotors! I expressed to Darius that due to the service departments negligence that they should work with me on the price of the break job. Had they correctly measured my break pads and notified me of their need to be replaced at my service in January then I would not need rotors as they would not have been worn down due to worn break pads. Darius eventually had service manager Todd to contact me. I explained to Todd everything I put in this review. He went on to tell me that when they make mistakes they are good about owning up to them and fixing them. He is a liar. He then went on to tell me that I could ride around with those breaks scrubbing for another 1k to 1,500 miles. When he said that to me I knew he was out of his rabid xxx mind. He made NO EFFORT to try & make this right. I wasn't even asking for the rotors to be replaced for free. I was willing to meet Hennessy Lexus Service Center in the middle, but Todd was unapologetic & ACCEPTED NO RESPONSIBILITY for the negligence from maintenance. I WAS a LOYAL customer to Hennessy Lexus Service Center. What really upset me was I called Nalley Lexus of Roswell and asked them the price for break pads and rotors. The service advisor mistakenly quoted me the wrong price and gave me a 15% discount on the job...JUST FOR QUOTING ME THE WRONG PRICE!! I rather give Nalley the money. I called Todd back and told him I was coming to get my car. He completely disregarded me and my previous experiences with the service dept. A drill battery left in the grill of my car. My breaks weren't properly assessed in January and still no cooperation! It must be the Hennessy brand bc I just had another battle with Hennessy Ford about my F-150. NEVER AGAIN. BEWARE!!! More

Tim Halloran is a service consultant par excellence. He is a great asset to Hennessy Lexus. Please recognize and commend him on his professional expertise and stellar customer service. Thank you, T is a great asset to Hennessy Lexus. Please recognize and commend him on his professional expertise and stellar customer service. Thank you, Tim, Paulette Lester More

Re: Our 5k service1. Made online appt, got text & email Re: Our 5k service 1. Made online appt, got text & email verification, walked in, "who are you?we don't see you in our computer. But, that happens al Re: Our 5k service 1. Made online appt, got text & email verification, walked in, "who are you?we don't see you in our computer. But, that happens all the time. We'll fit you in" Great start. 2. Rotate tires? NO, they didn't 3. Check tire pressure? NO, they didn't. 4. Road test car, NO they didn't Don't believe me?* It's all on video.* SO, our first service visit with our new car we bought there - they completely LOST OUR TRUST. Par for the course these days. Two other vehicles of ours, we found out later the (different) dealer didn't do the work either. I thought Hennessy would be different, but, xxxx! they're all the same! More

Klaus was a fantastic dealer! He was very patient and meticulously explained every detail to his best ability, which was quite helpful. I bought a new Lexus feasibly without any sort of complications or meticulously explained every detail to his best ability, which was quite helpful. I bought a new Lexus feasibly without any sort of complications or miscommunications. His positive attitude was greatly appreciated! More

Jody Artale, Did an EXCELLENT JOB on helping me take my new Lexus home!! super satisfied with her putting extra work into helping me and I am truly happy with my Lexus!! Thank you so much Jody! Very sweet! new Lexus home!! super satisfied with her putting extra work into helping me and I am truly happy with my Lexus!! Thank you so much Jody! Very sweet!! More