Hennessy Lexus of Atlanta

I was going to buy a used luxury suv from Hennessy. I live a good 4+ hours from the dealer and called ahead to confirm all documents and procedures prior to driving up there for the test drive. Once I ar live a good 4+ hours from the dealer and called ahead to confirm all documents and procedures prior to driving up there for the test drive. Once I arrived we test drove the car and aside from a bad alignment everything checked out well. The dealer stated no issues would be addressed and the vehicle will be sold as is. Since it was after bank close I offered to put down $1000 to hold the vehicle till the weekend 1 day out. Next morning I had the financing ready and was looking forward to picking up the car but the sales manager insisted on a liability waiver regarding the out of state lien. I got my bank involved immediately and it turns out I was being charged for document fees but the dealer wanted to get a liability release in case they make a mistake with the titling. So if you’re out of state and looking to finance through a credit union I’d highly recommend checking if they can agree to such a waiver otherwise you’re wasting your time with this dealer. The only alternative was financing through the dealer who was unable to match the 2.5% of my credit union. On the plus side the sales representative Qalil was a pleasure to work with sadly I can’t say the same for Patrick the sales manager. More

Buyer beware if you are shopping outside the area. Vehicle was not as described and had an issue with an interior switch being broken. Lexus certified doesn’t seem to mean the same across dealers. Ter Vehicle was not as described and had an issue with an interior switch being broken. Lexus certified doesn’t seem to mean the same across dealers. Terrible customer service unless you haven’t purchased yet. I recommend taking your money elsewhere. More

I can't say enough about Ms. Teresa Chandler & Mr. Todd Marmontello! They always above and beyond! I am pleased to have these two looking over me. My Angels from Hennessy Lexus! I am more than grateful Marmontello! They always above and beyond! I am pleased to have these two looking over me. My Angels from Hennessy Lexus! I am more than grateful for all that you do! Thank you kindly Hennessy Lexus...100%!!! Definitely looking forward to my next purchase with you! More

Called because tire pressure light on. Receptionist was very polite and said come on in. I told her I was going to Discount Tire but she said don’t and just come over. On arrival no one at front desk so va very polite and said come on in. I told her I was going to Discount Tire but she said don’t and just come over. On arrival no one at front desk so valet sends me to cashier. After explaining what I was there, she asked if I had an appointment. Told her what the receptionist said and she was not happy visibly. Need to train the cashier in communication- Thanks More

My salesman, Eddie Cushing, has helped me in buying more than a dozen cars over the past ten years. He recently put me in touch with parts manager Mike Hutto, who went above and beyond to help me with repla than a dozen cars over the past ten years. He recently put me in touch with parts manager Mike Hutto, who went above and beyond to help me with replacement tires. I’ve gotten nothing but the best treatment from everyone at Hennessy! More

One word: pretentious. This place forced me into the car buying process by getting me into the finance office before we even agreed on a price or that I would buy a car. I told them let me think about it ov buying process by getting me into the finance office before we even agreed on a price or that I would buy a car. I told them let me think about it over night and their mood completely changed. They acted like I killed someone. Will never go back. Absolutely ridiculous! More

Heather and Jay are excellent! So happy! Heather and Jay provided excellent customer service. My family ended up leasing 2 cars from them last weekend. We will definitely lease or buy from th Heather and Jay provided excellent customer service. My family ended up leasing 2 cars from them last weekend. We will definitely lease or buy from them again in the future. More

Bad customer service and almost a condescending tone... Long story short I am in the market for what a considered a premium high end SUV. Sales process began with me submitting a quote to the dealership to Long story short I am in the market for what a considered a premium high end SUV. Sales process began with me submitting a quote to the dealership to see what the current price for the SUV is and if they had any deals. I promptly received a quick email reply and the salesperson I was assigned was Heather. Initial emails were fine and a bit confusing but we got sorted out quickly. I had then asked her if I could see the invoice of the car so that I could make an offer. She then quickly said "Why do you need to see invoice? This is the only one we have.......this is the price of the car." That sounded to me "No, you can not see the price we bought it for so its full MSRP, take it or leave it." First, its 2020, I'm sure there are more conscientious and smart buyers out there who does their due diligent to ask for the invoice and make the offer from there. If they arent asking, they should be. Second, don't tell me what I need to see or not see. If you dont want to send the invoice then a simple "No we arent allow to share invoice." or along those line would suffice. Lie to me if you had to but dont take that condescending tone with me. We're all adults and I'm barely into my 30s. Rest assure I wont be buying a single car from you or your dealership and I will make sure people know of it as well. Enjoy having that 62k car sitting on your lot for months with COVID on the rise in Atlanta and even if your dealership did get sell it, congrats, but I'm sure you wont get the commission. More

Mr. Patrick Jolley and Mr. King Hardy are the epitome of professional work ethic. Their acumen juxtaposed with their affable dispositions truly made my car buying experience a rewarding one. These guys are professional work ethic. Their acumen juxtaposed with their affable dispositions truly made my car buying experience a rewarding one. These guys are two of Lexus' best. Thank you guys for being a " light" during these unprecedented times. God bless- Phyllis More