Hennessy Lexus of Atlanta

Lackluster, and truly an unimpressed visit today at Hennessy Lexus. I came into the door as I have been doing for years since I bought the car here at Hennessy Lexus. Previously, we have been treated f Hennessy Lexus. I came into the door as I have been doing for years since I bought the car here at Hennessy Lexus. Previously, we have been treated fairly and politely but not anymore. A few things I like to illustrate for possible improvement or collateral to use in training. I made an appointment at 8:45am on a Saturday, The service receptionist had said she will call me shortly when my service Advisor Brett is ready for me. Moments later the receptionist calls me and had tells me that he is now ready for me. As I get directed to his desk, He isn't there, this is a Big No-No in the dealership industry. The advisor should have been at his desk and greet the customer upon entry. As I pondered upon the status of his return, he comes without an apology or a warm formality of "Hello, How are you". Felt that he was in the middle of something previously and somehow I have interrupted him. With a irked demeanor he proceeded on reading his notes. He then tried to push me out the door saying, oh, you're here for and oil change and some tire rotation. I inform him that I don't require a tire rotation. He then tells me that I need one and I say "no, I don't I just got my new tires installed. He then asks me where I got my tires replaced... weird for okay... and when I answer he then retracts and goes "okay you don't need one". As he tries to push me out the door to re-engage in whatever he was doing previously, I tell him that My wife has been complaining about an issue with the push engine start option that hesitate to start. Unsympathetic to our dilemma he then tells me okay and gets up from his chair to the door and proceeds to leave. I then tell him, I cant stay I have work and I need a loaner. He then proceeds that they cant give out a loner for a job so small. I have been coming to this dealership since I bought the car and this was news to me. If this was the case, It would have been nice to have been notified as I was scheduling the appointment. A quick browse around my profile will show you that I have never been denied of a service car. I digress, I was told by Brett that this came in affect with the new service manager and started enforcing this new 5/31/21 Apparently no one was following the protocol but suddenly decided to follow it starting my visit. As I make arrangements to either to be picked up or to leave without the car getting serviced, Brett interrupts me mid-call and says that He doesn't want to get in trouble by doing something outside the policy. I tell him "im making arrangements and not trying to make you do something you cant do to get you into trouble". Now I am eager to get out of there as soon as I can so I can get my car serviced elsewhere. It was either that or have to wait an hour and a half in the lobby for what they claim to be a "Small job. Ill just get my small Job done somewhere else who can appreciate my money and time. Farewell Hennessy Lexus, Its been nice knowing ya. More

We went to purchase a new Lexus Rx 350 on Saturday, June 19, 2021 for our mother. Our salesman (Mr. Klaus) was exceptionally incredible. He gave us great details about the vehicle. We were very excited and 19, 2021 for our mother. Our salesman (Mr. Klaus) was exceptionally incredible. He gave us great details about the vehicle. We were very excited and decided to purchase it for her. Our issues and the terrible customer service began in the finance office. I asked the finance man about the interest rate. My mother credit score is 844 which is 6 points from a perfect score and he offered her a 6.9 interest rate. At that point I explained to him that we were not interest in that financing with them, we will get our own financing. The credit union gave us a 2.2 interest rate and he asked if he gave us a 2.19 would we finance with them. I told him no because a 2.19 is a 2.2 and he should have offered that in the beginning. We were trying to understand and determine whether or not to get the extended warranty and he told us he didn't have time to go back and forth with us. He then asked me where did I work and said he doesn't know how to do that job as to say, I don't know his job. He also told us we couldn't leave with the car until we came back with the check. When spending $50,000 plus at a luxury car dealer, you don't expect to be treated in that manner. I am still in disbelief. I salesman was great and I would love to give him this sale but I am still upset. I joyous occasion for us turned into a terrible day. More

Don't make my mistake by buying at this, or any, dealership. Just shop using the internet, and, if you can, the Costco Auto Program. Then, if you must negotiate in person at the dealership, you have dealership. Just shop using the internet, and, if you can, the Costco Auto Program. Then, if you must negotiate in person at the dealership, you have real competitive pricing to start with. I bought a car at Hennessy Lexus, and I relied on a personal referral by the owner himself to the sales manager to get a good price. What I got was a discount that was 1/2 to 1/3 LESS than what I could have got using the internet or Costco (I actually checked Truecar.com, Edmunds.com and Costco AFTER buying the car - don't make my mistake). And avoiding the dealership means avoiding the cruel and demeaning process of being sold warranty/service plans. They made us sign/initial 14 times (seriously, 14 times) that we didn't want any of the plans - under big red hand-written letters saying that we "ASSUME ALL LIABILITY." And another tip, when you get offers via the internet and don't respond to them immediately, the offers might get better - it takes a few days but some will increase their discounts without being asked. More

This is our second experience with King Hardy over a ten-year period and his expertise has only gotten better. He was very patient with us. He even brought the car to us! ten-year period and his expertise has only gotten better. He was very patient with us. He even brought the car to us! More

I was going to buy a used luxury suv from Hennessy. I live a good 4+ hours from the dealer and called ahead to confirm all documents and procedures prior to driving up there for the test drive. Once I ar live a good 4+ hours from the dealer and called ahead to confirm all documents and procedures prior to driving up there for the test drive. Once I arrived we test drove the car and aside from a bad alignment everything checked out well. The dealer stated no issues would be addressed and the vehicle will be sold as is. Since it was after bank close I offered to put down $1000 to hold the vehicle till the weekend 1 day out. Next morning I had the financing ready and was looking forward to picking up the car but the sales manager insisted on a liability waiver regarding the out of state lien. I got my bank involved immediately and it turns out I was being charged for document fees but the dealer wanted to get a liability release in case they make a mistake with the titling. So if you’re out of state and looking to finance through a credit union I’d highly recommend checking if they can agree to such a waiver otherwise you’re wasting your time with this dealer. The only alternative was financing through the dealer who was unable to match the 2.5% of my credit union. On the plus side the sales representative Qalil was a pleasure to work with sadly I can’t say the same for Patrick the sales manager. More

Buyer beware if you are shopping outside the area. Vehicle was not as described and had an issue with an interior switch being broken. Lexus certified doesn’t seem to mean the same across dealers. Ter Vehicle was not as described and had an issue with an interior switch being broken. Lexus certified doesn’t seem to mean the same across dealers. Terrible customer service unless you haven’t purchased yet. I recommend taking your money elsewhere. More

I can't say enough about Ms. Teresa Chandler & Mr. Todd Marmontello! They always above and beyond! I am pleased to have these two looking over me. My Angels from Hennessy Lexus! I am more than grateful Marmontello! They always above and beyond! I am pleased to have these two looking over me. My Angels from Hennessy Lexus! I am more than grateful for all that you do! Thank you kindly Hennessy Lexus...100%!!! Definitely looking forward to my next purchase with you! More

Called because tire pressure light on. Receptionist was very polite and said come on in. I told her I was going to Discount Tire but she said don’t and just come over. On arrival no one at front desk so va very polite and said come on in. I told her I was going to Discount Tire but she said don’t and just come over. On arrival no one at front desk so valet sends me to cashier. After explaining what I was there, she asked if I had an appointment. Told her what the receptionist said and she was not happy visibly. Need to train the cashier in communication- Thanks More

My salesman, Eddie Cushing, has helped me in buying more than a dozen cars over the past ten years. He recently put me in touch with parts manager Mike Hutto, who went above and beyond to help me with repla than a dozen cars over the past ten years. He recently put me in touch with parts manager Mike Hutto, who went above and beyond to help me with replacement tires. I’ve gotten nothing but the best treatment from everyone at Hennessy! More