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Hennessy Lexus of Atlanta

Atlanta, GA

4.1
385 Reviews

5955 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 385 reviews

November 19, 2022

I have already reviewed this dealership/service center before, but I am updating my review. The previous review was 5 stars as well, but I wanted to give a more in-depth review this time! This is my secon More

by christianqpostell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Nov 22, 2022 -

Hennessy Lexus of Atlanta responded

Wow - Christian, we are truly elated to see this glowing 5-star recommendation for Jorge and the team that you took the time to write. Genuine dedication and a love for what we do is the Hennessy standard – it is fantastic to hear that both of your experiences with us are a reflection of this standard. Even more specifically, we are pleased to hear that Jorge’s dedicated, knowledgeable, straightforward, and prompt assistance in particular has contributed to this positivity. We will be sure to pass along your high remarks. Thank you for being part of the Hennessy Family! Sincerely, The Hennessy Lexus of Atlanta Service Team

October 28, 2022

Hennessy Lexus atlanta service department has very bad service and service adviser name clayston Norris is so rude he even don’t how to talk to customers it’s worst service i have ever had from any other More

by SEABORN management llc
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Clayton Norris
Nov 03, 2022 -

Hennessy Lexus of Atlanta responded

Thank you for bringing your concerns to our attention. We value our customers greatly and are so sorry to hear that your recent experience with us does not reflect this. Our team welcomes the opportunity to connect with you directly, but we are having trouble locating you in our records from this review. At your convenience, please call our Service Director, Chris Brown, at 678.542.1840. Sincerely, The Hennessy Lexus of Atlanta Service Team

October 21, 2022

Monica was outstanding from start to finish. Got us the information we requested in a timely manner. No games. Had paperwork queued up with her finance manager when we arrived and got us in a More

by SuwaneeGA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Joiner
Oct 25, 2022 -

Hennessy Lexus of Atlanta responded

We are delighted to hear that Monica Joiner was outstanding from start to finish during your recent purchase; your high recommendation for Monica and the team is truly appreciated. Congratulations, and thank you for choosing Hennessy! Sincerely, The Hennessy Lexus of Atlanta Team

October 16, 2022

Second time purchasing from this dealership. Jeff is great to work with and explains everything. More

by Wolverine617
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Culbreth
Oct 18, 2022 -

Hennessy Lexus of Atlanta responded

We're delighted to hear that your second purchase with us was an excellent experience thanks to Jeff! Congratulations, and thank you for being part of our Hennessy Family. Sincerely, The Hennessy Lexus of Atlanta Team

May 16, 2022

Shanell is awesome she goes above and beyond. She's such a pleasure i thank her for everythings she has done. She made a great experience More

by Bbetter552
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shanell
May 17, 2022 -

Hennessy Lexus of Atlanta responded

We're happy to hear that Shanell's positive, dedicated assistance led you to have a 5-star buying experience with us! We'll be sure to pass along your kind remarks. Welcome to the Hennessy Family! Sincerely, The Hennessy Lexus of Atlanta Team

May 09, 2022

Purchased a certified used luxury car from Hennessey Lexus. After driving it sparingly for two months, three service lights came on; coolant, transmission and engine warning light. I called the servic More

by dskii1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forest Jones, Tom Campbell
May 11, 2022 -

Hennessy Lexus of Atlanta responded

Thank you for taking the time to bring your post-purchase experience to our attention, as it certainly is not one that we'd wish for any customer to have. This is truly disheartening to read. We welcome the opportunity to connect with you directly; at your earliest convenience, please reach out to us at (678) 394-3164 and ask to speak with either Chris Brown (Service Director) or Forrest Jones. We hope to hear from you soon. Sincerely, The Hennessy Lexus of Atlanta Team

May 11, 2022 -

dskii1 responded

I contacted Mr. Ronnie Nesbit, who passed me off to Mr. Forest Jones, who passed me off to Mr. Zak Warner, which was over a month of hoping I would go away. I was just asking for assistance in reducing the cost of repairs since I only drove the car two months. Some customer service and empathy. They all stated they could not help me with a vehicle that was certified by them. I even contacted Mr. Venti, because the car was serviced by Hennessey Porsche for most of its life. Never heard back from Mr. Venti.

May 06, 2022

The experience purchasing a Lexus vehicle was very positive. Jody took time to answer all questions. Everyone else I dealt with was cordial. I had a positive experience while I was there. More

by vmazzei
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Artale
May 06, 2022 -

Hennessy Lexus of Atlanta responded

Thank you for taking the time to leave us 5 stars and kind feedback. We're delighted to hear that Jody's attentive assistance in particular led you to have a highly positive buying experience with us. Congratulations; we look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Atlanta Team

April 21, 2022

Darius is my service provider. He is great…so professional and gives me details about work to be done and a full report when work is finished. Everyone at Hennessy is friendly, p More

by Phtroxel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius
Apr 22, 2022 -

Hennessy Lexus of Atlanta responded

Thanks so much for the 5-star review! Friendly, polite, and helpful service is what we're aiming to deliver at all times. Your kind words about Darius mean a great deal and will be passed along; we're happy to hear that his professionalism and strong communication skills led you to have an excellent service experience with us recently. Safe travels! Sincerely, The Hennessy Lexus of Atlanta Service Team

December 25, 2021

Michael is a true professional and as good as it gets in the car business. He truly cares about each and every customer and strives to make it a pleasurable buying experience, and it was!!!!!! FIVE STARS fo More

by Christopher Chi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Keitchen
Dec 27, 2021 -

Hennessy Lexus of Atlanta responded

Thank you so much for the 5 stars and kind remarks about Michael, Christopher! We are so glad to hear that you had a pleasant buying experience with us thanks to his high level of genuine customer care. We look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Atlanta Team

October 21, 2021

We purchased a land rover on sep 30 and still haven't received the car yet. Call them everyday to get a progress report on car and everytime get another excuse started out being a heat and air problem th More

by Bigmike
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Cassano
Oct 22, 2021 -

Hennessy Lexus of Atlanta responded

Mike, this review is truly disheartening to read. We are terribly sorry to hear that you’ve had a negative buying experience with us in the way of delays and communication issues. We would love the opportunity to work with you and make this right, so Ronnie Nesbitt will be reaching out to you directly. Sincerely, The Hennessy Lexus of Atlanta Team

Oct 22, 2021 -

Bigmike responded

Thanks can't wait

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