Hennessy Lexus of Atlanta

The service department at Hennessy Lexus of Atlanta left me utterly unimpressed upon my last visit on the evening of April 24. Upon arriving, I was not greeted as per usual. Instead, the valet waited aimles me utterly unimpressed upon my last visit on the evening of April 24. Upon arriving, I was not greeted as per usual. Instead, the valet waited aimlessly a few feet from my vehicle with a seat drape and floor mat in hand and without speaking swooped in as I exited the vehicle to place them accordingly. I walked in and alerted the cashier that I was having an issue with my CD player and would like to speak with a service advisor. She smiled and called Brad Woodstock over via telephone. And thus began an utterly awkward interaction. Brad greeted me with a very aggressive handshake, which I found disturbing, asked what brought me in, and proceeded walking outside toward my vehicle. I thought this strange as I usually sit down with an advisor, explain the issue I'm having, review my service history, and from there they communicate the problem to a mechanic. Nevertheless, I followed Brad to my car, showed him that my CD player was not responding, explained that I had a similar issue in the past and asked if it might be covered under the original factory warranty since it was a recurring problem. Brad prodded me with questions about whether the car was certified and if I had purchased it new--information that I felt he could have easily determined had we sat down and looked at my service record. I explained that Lexus of Kendall in Miami, Florida had replaced the CD player in 2009. But after a few minutes of fiddling on the computer, Brad told me that the service department was closing early to host an employee dinner and that I should make an appointment to come back and have someone investigate my concerns. With this advice, I informed Brad that I was leaving and would visit Nalley Lexus Smyrna instead. While I applaud Hennessy Lexus for celebrating its employees with dinners, I do not feel it appropriate that an employee would use such an event to shoo a customer out the door without regard. Since living in Atlanta, I have trusted Hennessy Lexus with servicing my 2007 IS 250. I have had the pleasure on most occasions of working with John Duncan during my visits. And he has been a true gem--always kind, compassionate, and overwhelmingly helpful and attentive. Sadly, due to his career as a pilot, John only works in the service department on Saturdays. Therefore, I had the misfortune of dealing with Brad during this Thursday visit. And what a misfortune it was. I previously lived just around the corner from Hennessy which made it convenient to have my car serviced there. But as this is no longer the case, I do not find it prudent to drive from Midtown Atlanta for such subpar service. I will not be returning but think it wise to inform you of this unfortunate interaction in hope that action will be taken to avoid the recurrence. Truly, Angela Sturrup More

Great experiance Chip took a great deal of time and made a tremendous effort to introduce others that we would be working with and fully explain the functioning of our new car a tremendous effort to introduce others that we would be working with and fully explain the functioning of our new car More

We were getting a new Lexus lease. Working with Chip Whatley was great. We have worked with him before and he is outstanding in every way. Whatley was great. We have worked with him before and he is outstanding in every way. More

Starting from the initial stage of quotes, our experience with the dealer ship has been very pleasant and customer-friendly. Customer Service was great overall. with the dealer ship has been very pleasant and customer-friendly. Customer Service was great overall. More

It was easy for me to want a second Lexus after NEVER, EVER having a single complaint about the first one! My unique challenge is that we reside over 140 miles from a Lexus dealership; limiting my car-s EVER having a single complaint about the first one! My unique challenge is that we reside over 140 miles from a Lexus dealership; limiting my car-shopping, for the most part to the computer and a GS 350 brochure. I narrowed my search to Hennessy Lexus of Atlanta on Peachtree Industrial Blvd because their website is the most user-friendly I came across; and they keep a very well-stocked new car inventory(from which I found the ONE I wanted). Thankfully, I contacted Don Bonura after reading his glowing reviews written by his previous satisfied customers. His reply to my initial email was prompt, yet personable. When I mentioned I needed to reach an agreement before arriving in town, Don gave me a great price. This was fantastic because he eliminated the stress of haggling and back-and-forth negotiations. My report card gives Don Bonura A+s across the board for his knowledge, patience, thoroughness AND an extra Plus for great personality. The dealership itself is a beautiful and modern sight to see with tall open spaces and State-of-the-art technology. Without hesitation, Don Bonura and Hennessy of Atlanta have what it takes to provide any car-buyer with an incomparable, positive experience. More

My sales person Ms. Karla Jones was extremely helpful. She made car buying a pleasure. The reception was nice, the ementies were great and everyone at the dealership were friendly and helpful. She made car buying a pleasure. The reception was nice, the ementies were great and everyone at the dealership were friendly and helpful. More

I went into this dealership on a whim to look at used cars. It was my very first stop in what we had planned to be a full day of car shopping. There really was no reason to look anywhere else. Klaus was cars. It was my very first stop in what we had planned to be a full day of car shopping. There really was no reason to look anywhere else. Klaus was very knowledgeable and extremely helpful. I am very bottom-line, budget orientated and I appreciated the fact that he took time to look for vehicles within our budget without trying to up-sell us. My experience with Angel Mercado was the icing on the cake of the wonderful experience we had at Hennessy. We appreciated his professionalism and willingness to go the extra steps to make sure we received the best deal available. I never thought I would drive home in a Lexus but I am so glad that I did. We will be back for more! More

Chip Whatley has outstanding customer service. He understands the importants of going above and beyond to try to satisfy his customers. He is very patient, flexible and thorough when he is following understands the importants of going above and beyond to try to satisfy his customers. He is very patient, flexible and thorough when he is following up on behalf of his customer. Chip was the first person I interacted with when dealing with Hennessy. I must say it was a pleasure. Chip always answered any questions (trust me I had a lot) that I had about the ES350. He always returned my phone call and email notes. During the time I was trying to buy a car, I became ill. Chip held the car that I wanted to purchase for me and was very patient during my recovery. Chip knew I had a small child and he often asked how she was doing. Chip's customer friendly attitude showed he truly cared for his customers and he was not just trying to make a sale but gain a new family member at Hennessy. He has a balance on service, quality and selling. Chip has impeccable customer service and I commend him! Cathy, Brittney and Reginald Turner More

Thirteen years ago I bought an RX300 from this dealership. Last week, after 198,00 wonderful miles, I sold it to my 16-year-old neighbor. I knew I wanted another RX; so I contacted four dealership dealership. Last week, after 198,00 wonderful miles, I sold it to my 16-year-old neighbor. I knew I wanted another RX; so I contacted four dealerships via the internet. Three of the four ignored my request to communicate only by e-mail and called me. Only one, Chip Whatley at Hennessy Lexus Atlanta, communicated only by e-mail and answered all my questions about options and prices. We visited one dealership before heading to Hennessy and meeting with Chip. Not only was he able to beat the best price of the other dealership by over $500, but he was also a total pleasure to work with: personable without "glad handing"; smart; totally knowlegeable about the vehicle; and, most important, not stressful to deal with. When we went back to pick up the car, he spent over 1 1/2 hours with me, in the car, parked in the lot, going over all the technology, all the settings, all the comforts and how to use them. It was top quality "staff development." He has forever changed my view of the car-buying experience. I recommend Hennessy Lexus Atlanta and Chip Whatley enthusiastically and without reservation. More

I had such a positive and wonderful experience purchasing I had such a positive and wonderful experience purchasing my new 2013 Lexus ES 350. Chip was courteous, knowledgeable and helpful with advice. Also I had such a positive and wonderful experience purchasing my new 2013 Lexus ES 350. Chip was courteous, knowledgeable and helpful with advice. Also he was professional, respectful, thorough, and so friendly. He LISTENED, which was the key he heard what I wanted and what I did not want. The kind of car buying experience that I had, is what I wish for all consumers in the market shopping for a car. All in all, it was a happy experience for me and I will tell all my friends and colleagues how highly I think of the Hennesy dealership. This is what car buying should be! More