Hennessy Lexus of Atlanta
Atlanta, GA
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Remote Restart Dissatisfaction My husband purchased remote start for my 2013 RX350 as a Christmas gift. When I went to pick up my car, no one even bothered to show me how to work t My husband purchased remote start for my 2013 RX350 as a Christmas gift. When I went to pick up my car, no one even bothered to show me how to work the remote start. I had to ask for assistance and the person I located could not get it to work either. After getting my service advisor, David Levitt, and the Service Manager, they were able to figure it out. Not only is there an 8 second (instructions say 3 seconds ) lag to start the car but when I opened the door to get in and leave, the car shut off. I was not informed in advance that the remote start will start the car but turn it off once the door is opened. In my opinion, that is product default, a waste of car resources, and should be addressed. A family member of mine has a GMC Acadia with remote start (not an after-market product) and if the key is present when entering the vehicle, it does NOT turn off. I am appalled that GMC has a more superior product than Lexus and I will most certainly rethink my next vehicle purchase when choosing Lexus again. I also noticed that the service tech who worked on my car got a grease finger print mark on the light grey interior. I called and left a voice message for David Levitt to call me and he never returned my call. About a week later, Linda Dickerson called me to follow up on my visit and I informed her of all of this. To my surprise, that was a month ago with no response from her or David. I truly expect better service from a dealer who sells a luxury vehicle. My overall dissatisfaction is not just with the service I received from Hennessy Lexus of Atlanta but also with the quality of the Lexus remote start product. It seems illogical that inferior vehicle brands and after-market remote start products are superior to LEXUS. More
Excellent dealership - great folks! We have now bought 4 cars from Chip Whatley at Hennessey Lexus. He is by far the best car salesperson in the US! He is fair, efficient, friendly and We have now bought 4 cars from Chip Whatley at Hennessey Lexus. He is by far the best car salesperson in the US! He is fair, efficient, friendly and truly cares for his customers! Mike Hudgens made the financial part of it painless, friendly and efficient! More
Great Experience I just leased my first car after owning cars for 40+ years. Chip Whatley made it simple. It was the easiest experience I have ever had in acquiring I just leased my first car after owning cars for 40+ years. Chip Whatley made it simple. It was the easiest experience I have ever had in acquiring a new car. I love my new ES 350 and feel really comfortable and safe in the car. Saw the car on Wednesday, decided to buy it at the end of that appointment and picked it up on Friday. Hennessy had the color I wanted and the interior I wanted. Chip was incredibly patient in answering all my questions about the technology so that I felt comfortable with it. It was a super experience. More
Great Service My Lexus 200CT H is the first car I have ever had serviced exclusivey by the dealer (I am a mechanic and prior to this I have done most of my own serv My Lexus 200CT H is the first car I have ever had serviced exclusivey by the dealer (I am a mechanic and prior to this I have done most of my own service and maintenance). Being a hybrid, I thought it better to let the Lexus dealer service the vehicle. After 40,000 miles and sevicing every 5,000 miles, I can say that Hennessey Lexus is great. Their work is first rate, and even my wife volunteers to take the car in because the waiting area is so nice! Great job all around so far! More
Easy transaction Go and see Mr. King, he makes you feel like home and will treat with respect, clean negotiation, keep up the good work. Angel Mercado is a plus in the Go and see Mr. King, he makes you feel like home and will treat with respect, clean negotiation, keep up the good work. Angel Mercado is a plus in the financing department More
Great Experience! I could not be more pleased with the experience that I had with Chip and Hennessy Lexus. I was very apprehensive about going to purchase a car all on I could not be more pleased with the experience that I had with Chip and Hennessy Lexus. I was very apprehensive about going to purchase a car all on my own. Chip made it so easy and I got exactly what I wanted. I would highly recommend him to anyone and I love my new car. More
Best Car Buying Experience Ever! This was the best car buying experience that I ever had. Chip Whatley is absolutely wonderful! We did our homework and researched dealerships, price This was the best car buying experience that I ever had. Chip Whatley is absolutely wonderful! We did our homework and researched dealerships, prices and sales people the week prior. We visited the dealership and asked for Chip based on his very positive reviews and feedback. I will say that those reviews were right on target. When we got to the dealership in the middle of the afternoon on a Saturday, we were lucky that Chip was available. He spent 3 1/2 hours with my husband and I and patiently let us test drive 3 different IS models so we could compare. When we were ready to talk numbers, there was none of the back and forth garbage that takes place at other dealerships. He gave us a very competitive price and there was no pressure. Chip was thorough, very responsive and very customer service oriented. He even put a red bow and a personalized letter on the car when I came to pick it up. These little touches go a long way. Chip has made a customer for life! Thank you Chip and Jay (Sales Manager) for making this such an easy process. We WILL be back for future purchases and we will be highly referring you to family and friends. More
My dream IS 250C Awesome, outstanding, exceptional experience - all apply. Chip and the people at Hennessy were wonderful. I am from PENNSYLVANIA and Chip found the Awesome, outstanding, exceptional experience - all apply. Chip and the people at Hennessy were wonderful. I am from PENNSYLVANIA and Chip found the exact car I wanted and gave me the deal of a lifetime - all in about 4 hours!!! When you see the Lexus commercials and they describe the experience of buying and owning a Lexus - Chip and Hennessy Lexus set the standard. It is the easiest car I have ever purchased. When my wife wants to get a new car, Chip will be the first phone call. Thank you!!!!! More
Excellent Purchase Experience I just purchased a 2014 Lexus RX350 from Hennessy Lexus of Atlanta. I had contacted several dealership in the Atlanta area and surrounding states and I just purchased a 2014 Lexus RX350 from Hennessy Lexus of Atlanta. I had contacted several dealership in the Atlanta area and surrounding states and almost purchased the vehicle from another dealership but Don Bonura was able meet my desired price. Don was prompt in responding to all e-mails quickly and even picked me up on the day of purchase and brought me to the dealership. He demonstrated all the vehicle features. I actually initially contacted Don Bonura via e-mail and upon my initial dealership visit, he was not available so I met Mike Kitchens who educated me all the vehicle features and even thanked me for my business when I went in 2 days later to purchase the vehicle. Overall, great experience with sales person and finance manager. It seems that Hennessy Lexus puts a significant emphasis on customer satisfaction. I did not experience any high-pressure sales from either finance manager or sales person. Would highly recommend this dealership. More
Chip is the man! I never thought buying a car would be that easy! I wanted to buy a new luxury sports sedan and wasn't sure which one to get between Lexus IS250, BMW 3 I never thought buying a car would be that easy! I wanted to buy a new luxury sports sedan and wasn't sure which one to get between Lexus IS250, BMW 328 or the Audi A4. Chip made my decision easy by pointing out how reliable lexus is. His communication and quick responses made things easier. He even got me the same exact specifications I would like to have in my car including the deep sea mica which is tough to get. If you ever want to buy a Lexus, make sure you contact Chip! Mike Hudgens was so clear and helpful in detailing the financing aspect of the deal. He was patient and got everything done so quickly. More