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Hennessy Jaguar Land Rover Gwinnett- Service Center

Duluth, GA

3.8
29 Reviews

29 Reviews of Hennessy Jaguar Land Rover Gwinnett- Service Center

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July 23, 2022

Very unpleasant experience. It takes too long for adviser to answer voice mail. It took 15 days for my transmission to be reprogrammed. I lost a half tank of gas and had many More

by Truros
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danniel
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Aug 04, 2022 -

Hennessy Jaguar Land Rover Gwinnett responded

We are very disheartened to hear that you had an unpleasant service visit with us recently. We aim to treat all customers with the utmost importance, but we seem to have fallen short this time. Our team greatly welcomes the opportunity to connect with you directly. At your convenience, please call 770.680.5000 and ask to speak with either our General Manager (RJ Crites) or our Service Director (Paul Geertz). Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

July 18, 2022

Friendly staff, great service. I was back in the road in a few hours. I am very pleased with the service i received. My Service Advisor Dylan Phillips is the best. I’ve been wi More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Phillips (5stars)
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Jul 19, 2022 -

Hennessy Jaguar Land Rover Gwinnett responded

Dee, we appreciate your 5-star recommendation. We are elated to hear that you had another excellent service visit with us thanks to Dylan Phillips and will be sure to pass along your high remarks. Thank you for being a longtime member of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

June 15, 2022

Dealership did exactly what was needed. Paul and Service Adviser were very professional . Great Job More

by Bssteele2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterian Franc
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Jun 17, 2022 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you for leaving us 5 stars. It's awesome to hear that professional, prompt service is what you received from both our Manager Paul and your Advisor! Safe travels until next time around. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

June 05, 2022

The service department lacks communication. I never received a call about my vehicle needing two recalls done. Also never received a call saying my car was ready. More

by Victoria.Chmielowicz
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sanchez
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Jul 12, 2022 -

Hennessy Jaguar Land Rover Gwinnett responded

Victoria, thank you for bringing your concerns to our attention. We understand that our Service Manager left you a voice message on or around 6/17 asking to follow up that coming Monday. Please feel free to reach back out here if you need any further assistance! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

May 30, 2022

Overall, very good dealership. My rating is 4.5. However, my service advisor did not follow up with me, initially as promised, to start my repair. More

by Sarobinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Marmontello; rating 8.5 out of 10
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May 31, 2022 -

Hennessy Jaguar Land Rover Gwinnett responded

We're pleased to hear that you had a very good experience with us overall, though we're sorry to hear that we fell short of excellence. Next time around, we'll work hard to ensure that you receive communicative, 5-star service! Safe travels. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

May 10, 2022

The service reps had to be new, not very knowledgeable, not friendly, etc. Forget this dealership. More

by tommyrhodes52
Recommend Dealer
No
Employees Worked With
Savannah
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February 26, 2021

Great customer service. They kept me updated on every step about my vehicle. Thank you guys and gals for being great. Keep up the good work. More

by rahmanslm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GRETCHEN BURNS
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August 22, 2020

I recently had my vehicle serviced at Hennessy Jaguar Land Rover and had an exceptional experience. Mr Jimmy Cocchiola went above & beyond to meet my needs and made sure to keep me informed on the status More

by Karin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frisco Dollard
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February 21, 2017

great service The people at Hennessy were very helpful with my questions about my car and steered me in the right direction for some of my questions. The servicing More

by lynda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know his name.
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