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Hennessy Jaguar Land Rover Gwinnett- Service Center

Duluth, GA

3.8
29 Reviews

29 Reviews of Hennessy Jaguar Land Rover Gwinnett- Service Center

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August 01, 2024

If you can avoid taking your vehicle for service issues. , please do yourself a favor. Go somewhere else. The one in Buckhead is also owned by the same people but I will give it a try. They had very good sal More

by AJAYKRAVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
Aug 26, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you for sharing your feedback and for your patience. We're terribly sorry to hear about your recent service experiences with us. If you haven’t been in recent contact with our Service Department about your concerns or needs for your Defender, please call 770.680.5000 to speak with our Service Manager, Jorge Morchio. We want to address your concerns and ensure/earn from you a better experience in the future at our location. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

February 17, 2024

I was immediately greeted when I entered the dealership for my service appointment and escorted to my service representative Evan Murph. Evan set my expectation of my service campaign and give me his bus More

by Jonesjua_65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Murph, Service Representative
Feb 17, 2024 -

Jonesjua_65 responded

Jonesjua_65 I was immediately greeted when I entered the dealership for my service appointment and escorted to my service representative Evan Murph. Evan set my expectation of my service campaign and give me his business card.

February 09, 2024

Great dealership with top notch customer service. Thanks to Austin for staying on top of everything! More

by andreflemons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Feb 13, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

Andre, we're always here to provide you with top notch service! Thank you for giving Austin a shout out and for choosing Hennessy Jaguar Land Rover Gwinnett.

February 08, 2024

Heather is awesome! Treat customers like they are her top priority. She is also very knowledgeable More

by bslocum1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Feb 13, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

We truly appreciate your feedback about Heather! Customers absolutely are her top priority, and her level of expertise shows; we will gladly pass along your high remarks. Thank you! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

February 08, 2024

. Dealer unable to fix in a timely manner . Ongoing problems with the car and maintenance More

by joseph.fleming.3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan
Feb 14, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

We're so sorry to hear about any ongoing issues with your vehicle and understand your frustration in this case. Our Service Manager (Dylan Phillips) is aware of your concerns and attempted to reach out yesterday afternoon. If you are not already in contact with Dylan/Management, please do not hesitate to return his call at your earliest convenience so that he may work with you toward a resolution. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

December 29, 2023

Great experience - prompt greeting and servicing with initial drive up. My Service Advisor Austin is excellent More

by cara.fields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
Jan 03, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

Cara, we're truly pleased to hear that Austin made your recent service experience with us an excellent one from start to end! We will gladly pass along your words of praise. Safe travels until we see you next! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

August 08, 2023

Since purchasing my Range Rover Sport, I have been working with Mark Murphy, and he is an absolute pleasure to work with. Extremely professional and thorough. It so refreshing to work with such a gr More

by Shea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Murphy
Aug 08, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Shea, we're ecstatic upon reading your 5-star feedback. It's great to hear that Mark Murphy has been a pleasure for you to work with ever since purchasing your Range Rover Sport; we will be sure to share your appreciation. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

April 30, 2023

Service department- I had an appointment at 830am to change my tire, at 10am I am still waiting on my care. Not sure if there are scheduling issues but this is unacceptable! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
May 11, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Mike, we're so sorry to hear about the lengthiness of your most recent service visit and truly regret falling short of your expectations. At your convenience, and if you have not recently been in contact with our team, please call 770.680.5000 and ask to speak directly with our General Manager, RJ Crites, so that we may address your concerns directly. We hope to hear from you soon. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

April 05, 2023

Dylan Phillips was my service advisor and he’s a jewel, he was courteous, professional, and genuinely attentive to my concerns which was a major plus especially because I was visiting Georgia from Florida More

by Lady Broadhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Phillips
Apr 06, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you for taking the time to share your positive experience at our dealership! We're delighted to hear that Dylan provided you with exceptional service and that you felt well taken care of during your visit. It's wonderful to know that you found our atmosphere warm and inviting, and our staff kind and professional. We appreciate your recommendation and look forward to welcoming you back for future services and needs when you're in the area. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

March 06, 2023

It would be great to go back to older process of getting a courtesy car when you are having your car serviced. Getting someone to order an Uber for you to leave work it’s a headache More

by Rosine Mukuralinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan, Philip
Mar 09, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Rosine, thank you for your feedback. We apologize for any inconvenience caused by our current loaner car policy. While we try to allocate loaners to customers with specific needs, we realize that this may cause understandable frustrations for others. At your convenience, please feel free to call 770.680.5000 to discuss your experience and concerns directly with our General Manager, RJ Crites. We appreciate your business and hope to serve you better in the future! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

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