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Hennessy Jaguar Land Rover Gwinnett

Duluth, GA

3.8
155 Reviews

3423 Old Norcross Road

Duluth, GA

30096

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Showing 155 reviews

September 06, 2024

We meet with Mary to show us the car we inquired about but about listening to everything we wanted in our car transitioned us into another car that was perfect for us. So in matter of a few hours we walk More

by Wgarland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Cromer
August 01, 2024

If you can avoid taking your vehicle for service issues. , please do yourself a favor. Go somewhere else. The one in Buckhead is also owned by the same people but I will give it a try. They had very good sal More

by AJAYKRAVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
Aug 26, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you for sharing your feedback and for your patience. We're terribly sorry to hear about your recent service experiences with us. If you haven’t been in recent contact with our Service Department about your concerns or needs for your Defender, please call 770.680.5000 to speak with our Service Manager, Jorge Morchio. We want to address your concerns and ensure/earn from you a better experience in the future at our location. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

February 25, 2024

My review was taken down because of “links” to the google doc I had in file. But, not worries, I will post another. To keep it short, there’s little to no attention to detail here. There’s no communication o More

by christianqpostell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mary Cromer
February 20, 2024

This is my 2nd attempt to do business with this dealership. Now I think I’ve figured it out. I have excellent car credit, have financed vehicles well over 50k without any issues obtaining financing More

by aldubose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lee, Nolan , Nathan Swanson , Travis L Conely, CPFS, Cris O'Keefe
Feb 26, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

We're incredibly disappointed upon reading your review. We aim to deliver an excellent experience to all of our cleints regardness of race or ethnicity, and we are so sorry to hear that you left us feeling treated this way. We welcome the chance to connect with you directly but are having trouble locating your record from this review alone. At your earliest convenience, please call 770.680.5000 so that our General Manager, RJ Crites, may address your concerns and provide any clarity or alleviation needed. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

February 17, 2024

I was immediately greeted when I entered the dealership for my service appointment and escorted to my service representative Evan Murph. Evan set my expectation of my service campaign and give me his bus More

by Jonesjua_65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Murph, Service Representative
Feb 17, 2024 -

Jonesjua_65 responded

Jonesjua_65 I was immediately greeted when I entered the dealership for my service appointment and escorted to my service representative Evan Murph. Evan set my expectation of my service campaign and give me his business card.

February 13, 2024

The dealership makes promises they don’t keep. Communication is lacking between sales, general manager and service dept. registration of trade in and new used car was not handled properly. Receive More

by Cindyc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Names of employees I worked with are not listed
Feb 14, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you for taking the time to bring your concerns to light, though we are very sorry to hear them. We aim to provide honest, excellent service at all times, and to hear that we fell so far short of your expectations is disheartening. We welcome the chance to connect with you about your experience and outstanding tag concerns as soon as possible. Please call 770.680.5000 to speak with our General Manager, RJ Crites, at your earliest convenience. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

February 09, 2024

Great dealership with top notch customer service. Thanks to Austin for staying on top of everything! More

by andreflemons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Feb 13, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

Andre, we're always here to provide you with top notch service! Thank you for giving Austin a shout out and for choosing Hennessy Jaguar Land Rover Gwinnett.

February 08, 2024

Heather is awesome! Treat customers like they are her top priority. She is also very knowledgeable More

by bslocum1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Feb 13, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

We truly appreciate your feedback about Heather! Customers absolutely are her top priority, and her level of expertise shows; we will gladly pass along your high remarks. Thank you! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

February 08, 2024

. Dealer unable to fix in a timely manner . Ongoing problems with the car and maintenance More

by joseph.fleming.3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan
Feb 14, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

We're so sorry to hear about any ongoing issues with your vehicle and understand your frustration in this case. Our Service Manager (Dylan Phillips) is aware of your concerns and attempted to reach out yesterday afternoon. If you are not already in contact with Dylan/Management, please do not hesitate to return his call at your earliest convenience so that he may work with you toward a resolution. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

December 29, 2023

Great experience - prompt greeting and servicing with initial drive up. My Service Advisor Austin is excellent More

by cara.fields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
Jan 03, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

Cara, we're truly pleased to hear that Austin made your recent service experience with us an excellent one from start to end! We will gladly pass along your words of praise. Safe travels until we see you next! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

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