Hennessy Jaguar Land Rover Gwinnett

I took my 2017 Jaguar FType convertible (soft top) for reprogramming due to the convertible top being inoperable. Service Adviser Danniel told me the cost of reprogramming was $600 which I agreed to. Next reprogramming due to the convertible top being inoperable. Service Adviser Danniel told me the cost of reprogramming was $600 which I agreed to. Next day I got a call from him stating convertible top has a short circuit somewhere in the system so couldn't be reprogrammed until the short is fixed. He quoted $1300 for fixing short and reprogramming which I again obliged. Few days later, again got a call from Danniel that short was somewhere in the rear and would now cost $5000 to fix and reprogram. At this point I rejected since I wasn't sure whoever was working on my car had an actual clue as to what was wrong. I went to pick up my car and got an invoice of $1,055. I asked what that was for and was told for work done on vehicle. I asked why $1,055 since vehicle wasn't repaired and problem not solved. Then walked in, Service Director named Dylan Philips, who requested I come with him to his office with Danniel so we can resolve this. Dylan requested I pay $800 which I still refused while asking exactly what the money was for. Couldn't get any explanation other than "work done on vehicle". I made clear I was willing to pay for diagnostics and nothing more since no repairs or reprogramming was done. Dylan insisted the best he could do was $800 so I stood up to walk away. was at the door when Dylan started a 911 phone call, according to him "I pointed at him while talking", he lied that I was hostile and refused to leave after he asked me to leave. I noticed his attempt at mischief, so I started recording the unfolding situation just in case things got out of hand. The official invoice link texted to me detailing what was wrong at time of drop off and subsequent repairs carried out showed nothing done and has a zero balance. I believe this is an attempt to criminally extort me and also an attempt to intimidate by mischievous 911 call. No customer deserves to be treated this way! More

Zero integrity. Get every single thing in writing. Maybe even bring your attorney. You cannot count on integrity even though they put up a REALLY good front. I have Get every single thing in writing. Maybe even bring your attorney. You cannot count on integrity even though they put up a REALLY good front. I have given chris the manager two weeks to make things right and he has ignored me. Details and receipts will be posted tomorrow. More

If you are looking for a new or used car go see Jordan Smith. My entire family has purchased cars from Jordan for going in ten years now. He's a good guy and does what he can to make you happy. As long as Smith. My entire family has purchased cars from Jordan for going in ten years now. He's a good guy and does what he can to make you happy. As long as Jordan is there, we'll buy there. If Jordan leaves, we leave. More

Amazing experience. Sam M. Was very knowledgeable and helpful. The finance team were fair and I had a great overall experience in purchasing my new Defender V8 Thank yo Sam M. Was very knowledgeable and helpful. The finance team were fair and I had a great overall experience in purchasing my new Defender V8 Thank you all More

Jordan Smith was a Salesperson and he did an awesome job! From the time we walked in the door and even after the deal was finalized Jordan made sure that we not only found the perfect car but that we were bo From the time we walked in the door and even after the deal was finalized Jordan made sure that we not only found the perfect car but that we were both comfortable and informed throughout the entire process. We highly recommend Jordan and Land Rover of Gwinnett. More

I am very happy with the service I received at this dealership. Everyone was polite, helpful, and pleasant to deal with. I was able to purchase my vehicle after the employees helped me work through a f dealership. Everyone was polite, helpful, and pleasant to deal with. I was able to purchase my vehicle after the employees helped me work through a few small obstacles. This was a wonderful experience. More

Jordan Smith was my salesperson and we had a wonderful experience! He actually listened to what we were trying to accomplish and helped us get the exact vehicle we wanted. experience! He actually listened to what we were trying to accomplish and helped us get the exact vehicle we wanted. More

We meet with Mary to show us the car we inquired about but about listening to everything we wanted in our car transitioned us into another car that was perfect for us. So in matter of a few hours we walk but about listening to everything we wanted in our car transitioned us into another car that was perfect for us. So in matter of a few hours we walked in and left with the car of my wife’s dreams More

My review was taken down because of “links” to the google doc I had in file. But, not worries, I will post another. To keep it short, there’s little to no attention to detail here. There’s no communication o doc I had in file. But, not worries, I will post another. To keep it short, there’s little to no attention to detail here. There’s no communication or respect either. We have purchased well over 15 Land Rover/Range Rover products going on 20 years with this dealer and their affiliate (Hennesey). They ignore calls, don’t complete work, lie about what was done, don’t compensate a loaner, and aren’t equipped to work on said vehicles. the last Range Rover purchased from this dealer as a 2021 Land Rover Range Rover Sport HST. The car has issues since day one. Near the end of the lease we had smoke coming from the hood, tail pipes, and check engine light problems. The dealer had it in 4 times. They didn’t want to offer a tow or a loaner so we had to get a rental car for a few weeks. They “fixed” it 5 separate times. Each time it was worse than before. We finally gave up and sold it to carmax. Don’t do business with them! More