Hennessy Ford Lincoln Atlanta - Service Center

Lincoln Doesn't Assume any Responsibility My new car has had a problem with the instrument cluster not working since I purchased the car new 2 years ago. I have taken the car in several times My new car has had a problem with the instrument cluster not working since I purchased the car new 2 years ago. I have taken the car in several times with the instrument cluster being blank so the repair people could see what I was experiencing. After a while the cluster would start working after turning the car on and off. When they checked the car diagnostically they could find no faults. Even after complaining to the national Lincoln concierge that the problem keeps repeating itself they indicated that there was nothing further they could or would do. What a poor CYA response! They in essence are saying its my problem. My only solution was to sell the car and let some other sucker get this lemon. Hennessey has been great, but the Lincoln company overall was a big letdown. Call me if you want, but be forewarned that I'm an angry customer. More

Enjoyable experience Best Customer Service from a Dealership I have ever received. It was unexpected and appreciated. The service checkin and process of obtaining the loa Best Customer Service from a Dealership I have ever received. It was unexpected and appreciated. The service checkin and process of obtaining the loaner was made easy. Ralph Tucci was very courteous and helpful always answering or returning my calls while my car was being serviced. The free loaner, return of my Lincoln, and the pickup was of the loaner was a very courteous touch. More

Great and Fast Service Chad was my service advisor and he was very helpful going over what service was due on my Edge. We worked out just what was to be done and it was all Chad was my service advisor and he was very helpful going over what service was due on my Edge. We worked out just what was to be done and it was all finished about an hour later. So glad I was not stuck there waiting for several hours. More

Excellent Service I am writing this letter to show appreciation for the service I received on 15 June 19, at Hennessy Ford, with especially thanks to David Dyke for his I am writing this letter to show appreciation for the service I received on 15 June 19, at Hennessy Ford, with especially thanks to David Dyke for his professionalism and positive attitude that I received when I bought my vehicle in for service. I was impress with the short time I had to wait for my vehicle to be finished. I drove from Columbus, Ga. I am glad I did and once again thanks for the excellent service. Kudos to David Dyke.. Charlotte Pace More

Hennessy Ford Service is top notch! I have a 2010 Ford Edge. I've been taking my car to Hennessy Ford for about 6 years now. I appreciate when I take my vehicle in for routine care and t I have a 2010 Ford Edge. I've been taking my car to Hennessy Ford for about 6 years now. I appreciate when I take my vehicle in for routine care and the Service Representative doesn't try to up sale me on any made up issues. The Staff has always been courteous and forthcoming with advice on any problems that they may find. It's always up to me to fix the trouble that day or wait for a better time. I always feel assured that when I leave the Dealership, I can trust that my car will be at it's best for years to come. I recommend Hennessy Ford! More

2013 King rancher service From beginning to end, the service experience was terrific. Tim continues to be a great service manager Only comment is, when spending >$1600 for From beginning to end, the service experience was terrific. Tim continues to be a great service manager Only comment is, when spending >$1600 for service, I would expect the carpet be vacuumed, at least. Maybe a quick wash is too much. The extra step would finish the experience. More

Quick service and kind consultations I brought my car for oil change and for investigations of the air leakage from a tire. They found that the leakage was from the valve core and they ti I brought my car for oil change and for investigations of the air leakage from a tire. They found that the leakage was from the valve core and they tightened it for free of charge. They are always helpful and the prices are reasonable. I also like the coffee machine in the waiting room. More

Excellent customer service My service advisor, Ralph Tucci, goes above and beyond to make certain my experience is always excellent. It is good to know the Mr Tucci is honest My service advisor, Ralph Tucci, goes above and beyond to make certain my experience is always excellent. It is good to know the Mr Tucci is honest and trustworthy. More

Fabulous service!!! I had a short window to get my car in for a quick service. Ralph was outstanding. He got me a rental for the day and I was in and out in 5 hours. L I had a short window to get my car in for a quick service. Ralph was outstanding. He got me a rental for the day and I was in and out in 5 hours. Love his customer service and love my Lincoln. Sue More

Great Service! I couldn't be more thrilled with the service of my new Ford Explorer! Jeff Burns called me to schedule the appointment; he was personable and profess I couldn't be more thrilled with the service of my new Ford Explorer! Jeff Burns called me to schedule the appointment; he was personable and professional. A few days before my appointment, I decided to add some additional work to the original order, and Jeff was able to accommodate the changes without issue. On the day of the appointment, he greeted me, arranged a ride home for me, and kept me updated on the progress of the service. My car was ready ahead of time, and Jeff walked me through the fixes to ensure I was satisfied. He's a rock star! I'm so impressed w/ him and the service guys at Hennessy Ford. More