Hennessy Ford Lincoln Atlanta - Service Center

I dropped off my Ford for service 2 weeks ago. I've called more than 10 times trying to get some status on the car, but never a response. I've left many voicemails over the last week with Luis Her I've called more than 10 times trying to get some status on the car, but never a response. I've left many voicemails over the last week with Luis Hernandez, my service advisor, and he hasn't returned a single call. The customer service is truly horrible. More

Don't come here, please take your business anywhere else. IF I COULD GIVE THEM A 0, I WOULD!! The customer of this place is in xxxx!! I had my car towed into the location the night before for a 7 am appointm IF I COULD GIVE THEM A 0, I WOULD!! The customer of this place is in xxxx!! I had my car towed into the location the night before for a 7 am appointment. I had to call them around 10 to figure out what was happening. At first, they claimed they didn't have my car at all on the lot so then I had to call the tow man to confirm he dropped it off. No one called to say they found my car, I had to call several times to find the person who had my key. At this point, its 1 pm and I finally got in contact with my service agent and nothing had been done to the car. My service agent Terrion Crooks claims he was given the key this morning but didn't work on it or pass it to another agent who could begin my service. Instead, he told me he had other people ahead of me. Again my appointment was at 7 am and now it's 2 pm, and still no services were provided. DO NOT COME TO FORD HENNESSY. DON'T DO IT! WORSE LOCATION EVER!! More

I tried to get a duplicate key made. Sales and service don’t answer calls and emails. How do you stay in business treating customers this way? Sales and service don’t answer calls and emails. How do you stay in business treating customers this way? More

My service advisor, Carmen, was great. Informative and communicative. Read on. The service department, however, took months to look at my car. They let the battery die completely and wh Informative and communicative. Read on. The service department, however, took months to look at my car. They let the battery die completely and when they gave my car back to me, it had a new engine light on. Imagine a scenario where a customer gives you their car with a working battery and no engine light on, and you give it back to them with a completely dead battery and an engine light issue. That's my experience at Hennessy Ford. Hoping for the part of the story where they step up to correct a wrong? Joe Beneke and the senior service team looked at my situation and decided the best course of action was to offer to do absolutely nothing for me. If your Ford needs a repair, you should act in your best interests and take it anywhere else but here. If you make the mistake of trusting these people with your car, you will end up with less money and a car in worse condition than when you brought it in. That is who this team is, and that is how they do business. More

Beware before purchasing a Lincoln! I have a 2019 Lincoln Nautilus that spent 4 months in the service department at Hennessy in 2023 for a transmission issue. 4 months after we receiv I have a 2019 Lincoln Nautilus that spent 4 months in the service department at Hennessy in 2023 for a transmission issue. 4 months after we received the car back the transmission functions worse and had a total power failure while my daughter was driving it. They have had the vehicle for 1 month (since Dec 18) and no action has been taken so far. I have reached out to Quincy requesting an action plan and timeline and he WILL NOT return the call! This needs to be expedited! 5 months of the past year Hennessy has had my car. Yes they gave me a loaner that can't leave the state and my daughter drives my Lincoln to college in another state so we have had to drive her and she is unable to get to seminars required. Lincoln offers no remedy, no compensation for the extra inconvenience or expense due to this issue. Since my car has not been touched in a month I am at least a month away from possibly having my car back. My service advisor is great and communicates with me but he isn't the person that can put together the action plan. This was my second Lincoln and I was looking at a third. This service has cost Lincoln/Ford any future business. More

If I could give 0 stars I would. Do not take your car here for service and certainly do not give them a chance to take advantage of you in the sales department. The staff is rude. Ka Do not take your car here for service and certainly do not give them a chance to take advantage of you in the sales department. The staff is rude. Karmen was my advisor. Management is even worse-- especially Quincy Mosley-- telling me to "call another dealership" or "rent a car" instead of providing alternate transportation while my car (a 2023 that is under warranty) needed to be left with them for at least 3 days. I even offered to wait for a loaner to be available. They will try to tell you this is a Ford policy. I promise it is not. It is unique to this dealership and undoubtedly calculated to help their bottom line v their customers. Profits over customers. Do yourself a favor, save the headache-- use another Ford dealership (there is one in Sandy Springs and Stone Mountain). More

If I could provide zero I would. Brought my 2018 F150 in three times for the same issue (electrical starting issue). I requested the electrical system be checked. First time I was to Brought my 2018 F150 in three times for the same issue (electrical starting issue). I requested the electrical system be checked. First time I was told there was no issue. Second time I was told it was the battery, purchased at battery at the advanced auto 2 blocks from the dealership. They pick up the battery I paid for and install in the truck. Same issue again makes no sense since the battery is less than 3 months old. Third time I bring it in I’m told it would take 48 hrs to diagnose…4 days later I’m told it’s my APIM that has drained and damaged my brand new battery. They then give me the pricing for replacement. I ask what’s the labor charge they tell me $800 in labor as the tech needs 4 hours to replace the part. This is where the fraud happens. Google apim replacement on a 2018 F150. It takes less than 15 mins to replace. 30 if you want to have a sandwich. 4 HOURS. This is outright fraud and deceptive business practices. I am told that they refuse to install the free replacement battery and that I have to purchase their battery. Because and I quote “we don’t get or install aftermarket batteries” expect they did both last time due to issues just like this. The service manager Quincy Mosley then goes to tell me they can charge whatever they want it’s up to customer to accept or decline. So he openly admitted that the standard operating practice is to routinely overcharge and defraud customers with false labor time. I 10000% will be filling a civil suit, contacting the attorney general, and contacting Ford’s corporate office because this is the type of dealership that harms not only the consumers of Georgia but the Ford brand overall. Terrible customer service. More

Had my truck for months. Failed to locate problem causing interior noise. Had to return multiple times and each time they claimed to have fixed it, but they did not. Finally Failed to locate problem causing interior noise. Had to return multiple times and each time they claimed to have fixed it, but they did not. Finally took matters into my own hands. Provided several TSB to account for the problem. They had truck for several more weeks. Never performed TSB procedure. Finally after 6+ months of having my truck I new they were too incompetent, lazy or defrauding Ford for warranty work. I picked the truck up, performed the TSB procedure in about 45 minutes and problem resolved. A $65K truck under warranty, a simple 45 minute repair that was well documented by Ford in several TSB and Hennesey failed to fix the problem. You tell me if you want them working on your vehicle? The level of either fraud or stupidity is mind boggling! More

Awful customer service. No empathy. No urgency. My brand new bronco with 1,000 miles on it has been at the dealership for 3 months and still hasn’t been fixed. They now clai No empathy. No urgency. My brand new bronco with 1,000 miles on it has been at the dealership for 3 months and still hasn’t been fixed. They now claim it’s not a warranty issue and want to give my vehicle back to me without fixing the loud clicking noise it makes when driven. The vehicle doesn’t have a license plate tag on it, that’s how new it is. More