Hennessy Ford Lincoln Atlanta

I dropped off my Ford for service 2 weeks ago. I've called more than 10 times trying to get some status on the car, but never a response. I've left many voicemails over the last week with Luis Her I've called more than 10 times trying to get some status on the car, but never a response. I've left many voicemails over the last week with Luis Hernandez, my service advisor, and he hasn't returned a single call. The customer service is truly horrible. More

xxxxxxxx. Told me to come in to sign the paperwork for a Tremor after we negotiated via email. I showed up and they told me they’d sold the car that morning. N Told me to come in to sign the paperwork for a Tremor after we negotiated via email. I showed up and they told me they’d sold the car that morning. No apologies, nothing. Ali Engineer is the sales guys name. He condescendingly asked if I’d put down a deposit, I replied you never asked for a deposit. He smirked and I walked out the door. Never again. More

I bought a new F150 June 6 so far l like the Truck, worked with Jordan had a good easy experience . worked with Jordan had a good easy experience . More

Let’s start with Crystal. I put in an online request for a vehicle for my mom. Crystal was initially assigned to my mother to help her sale. My mom was trying to trade in her I put in an online request for a vehicle for my mom. Crystal was initially assigned to my mother to help her sale. My mom was trying to trade in her 2017 Lincoln which was being valued at $10,900-$13,000 the average dealer purchases falling at $12,500. via KBB/Carmax. This dealer wanted to give $10,000 flat. My mom was trying to understand and get a better rate than the lowball they were giving her and Crystal was extremely rude and combative even hanging up in my mother’s face. Strike1 Now the manager Andrew. This dealer has been soliciting my mother to trade in her car via email and postal mail. Andrew calls my mom back and tells her to come in person so he can make a “fair” offer. He was super condescending and egotistical. Let’s review facts. My mother’s car has brand new tires, windshield wipers, up to date oil changes, and a new engine this dealer installed because of a recall. The only problem dry is my mom has a small cut in the seam of her passenger seat. And a few small stains in the upholstery. Nothing a small detailing can’t fix. This man tells my mom well now that I’ve seen the car it’s $8,000 but I am willing to maintain the $10,000 for your sake. Then blatantly tells my mom to take her car to carmax and the only way he will give a better deal is if carmax offers it first. My mom’s response was well at that point I might as well give carmax the sale and he replied “yup you should just go to carmax.” They never worked the deal ran any numbers or attempted to work with my mom to sale a car. It’s almost laughable because my was is pre approved with Capital One up to $53,000 as well as the Lincoln Credit finance. My mom was so offended and hurt leaving here because she felt she was treated less than and unfortunately it read a little discriminatory/bias. As he was super nice and helpful to the other family shopping there who left without a car. My mom came to leave with a car today and her time was wasted. It is important to note that Andrew has done this to my mother before about a year ago. It’s unfortunate because when my mom got her 2017 5 years ago the young man they had was amazing and even helped after my mom purchased the car. He was promoted to the ford sales manager. All in all these unprofessional bias employees have tainted my mother’s view of Lincoln as a whole so this dealer has lost a returning customer who pays her bills on time and has the cash to spend. Pity More

This company likes to play games and you will lose if you deal with them. From sales to service I have been taken advantage of financially. How anyone in this company can sleep at night knowing they cheat th deal with them. From sales to service I have been taken advantage of financially. How anyone in this company can sleep at night knowing they cheat their customers at every turn is beyond me. They should be ashamed. So, I recently went in to cancel my maintenance agreement with them and to get my money back because I traded the vehicle somewhere else. I purchased the top maintenance package from them and they are refunding me the basic maintenance package. When I called to complete this transaction they took my name and number and said the "man" that handled it would call me back. I never got a phone call so 2 weeks later, I brought my new sale paperwork and my payoff from Ford into them and was told the "woman that handles this was off" ok when will she be back "I dont know" So then I have to go all Karen on them after waiting patiently for 30 minutes to speak to a manager and find out why the receptionist didnt know "when" the person I needed would be in. I latch onto sales manager who tells me the girl in the front is new and didnt know better. He takes me to the Finance Manager who says he can fix it for me. Now during this process he is playing with buttons on the computer I cant see. I'm pretty sure he selected the "basic" maintenance package to refund when I purchased the "premium" maintenance package. They misdirect blame and then make you think they are doing everything they can when in actuality they are just placating you into thinking they are helping. After my dealing with them from getting up and walking out during the the purchase sales portion and them stopping me and magically being able to get the terms where I wanted them, to then be taken into the finance dept where they change all the numbers around that you talked about with sales and then selling you maintenance packages that arent worth the money, to the service departments slow as molasses work ethic, to this new issue which by the way they dont TELL you when you purchase a vehicle and buy a maintenance package on it, that if you trade in the vehicle and the account is paid off from that transaction, they have to refund your service maintenance package I only found this out from a reputable Ford Dealership, not Hennessy. Just another of the ugly mis-directions this company uses. If I were you and you are looking at possibly working with these people, do more research because you will regret your dealings with Hennessey. More

We were looking for a specific Ford Escape to replace one that had been totaled out. My wife was very attached to her Escape, and I knew it was going to be difficult to get her a replacement. Hennessy had that had been totaled out. My wife was very attached to her Escape, and I knew it was going to be difficult to get her a replacement. Hennessy had the only Escape within 100 miles, which was a close match for her car. We got to the dealership until about 30 minutes before closing. Carl Lane and his team spent 3 hours with us making sure everything was correct on the Escape. We left with a car that helped ease the blow of getting our other Escape totaled out. We are very happy with our decision to use Hennessy Ford. More

Don't come here, please take your business anywhere else. IF I COULD GIVE THEM A 0, I WOULD!! The customer of this place is in xxxx!! I had my car towed into the location the night before for a 7 am appointm IF I COULD GIVE THEM A 0, I WOULD!! The customer of this place is in xxxx!! I had my car towed into the location the night before for a 7 am appointment. I had to call them around 10 to figure out what was happening. At first, they claimed they didn't have my car at all on the lot so then I had to call the tow man to confirm he dropped it off. No one called to say they found my car, I had to call several times to find the person who had my key. At this point, its 1 pm and I finally got in contact with my service agent and nothing had been done to the car. My service agent Terrion Crooks claims he was given the key this morning but didn't work on it or pass it to another agent who could begin my service. Instead, he told me he had other people ahead of me. Again my appointment was at 7 am and now it's 2 pm, and still no services were provided. DO NOT COME TO FORD HENNESSY. DON'T DO IT! WORSE LOCATION EVER!! More