Henna Chevrolet

What a world wind but a happy outcome! I have been using this dealership for quite sometime and have usually been happy so I have kept returning to it. Flats, oil changes and recall work h I have been using this dealership for quite sometime and have usually been happy so I have kept returning to it. Flats, oil changes and recall work has all be great but this year I ran into some issues regarding a cracked rim. I had taken the car in a number of times and in addition to other work I had a slow leak over a few months. They finally identified the problem as a cracked rim and I was notified it was not covered under the warranty which does not make any sense. I contacted Chevrolet and then heard from the dealership. Long story short they worked with me and repaired the vehicle at a reduced cost to me. I don't agree I should be liable for any of the repairs but I love the car and I was anxious to get it back on the road. The car is back on the road and the weather has been nice. I have taken it out for a spin pretty much every day since the repairs. I will definitely visit this dealership again. Thank you to the staff at Henna. More

Service Advisor Very Helpful and Responsive I called Henna with an A/C problem and was initially told that they were taking appointments two to three weeks out. I was concerned that it would be I called Henna with an A/C problem and was initially told that they were taking appointments two to three weeks out. I was concerned that it would be that long but I reluctantly agreed that I would have to wait. Randall (the Service Advisor) started asking me some questions and looking on the computer and decided that I could bring my Silverado in that day to at least get an evaluation of what the issue might be. When I came in he wrote up the order and asked about the latest recall and I told him that another dealer had reprogrammed something on the brakes per the defined procedure. I told him that I thought there might still be a problem and I described it. He immediately knew the issue and told me that it would need a new vacuum pump but informed me that the parts were being delayed due to a recent GM strike and couldn't promise how quickly it would be fixed. He did give me a loaner and said I would have a loaner as long as the truck was in the shop. The bottom line is that Randall was very informative, courteous, accommodating, and knowledgeable. The truck was fixed in a week and everything is good. I was very pleased with the service that I received and with the attention and assistance I received from Randall. More

Traded in 2012 suburban for a new one. Omar and Vince made the process smooth. We will be back for all of our trade ins! Very good customer service and working with families:) Henna is the only way to made the process smooth. We will be back for all of our trade ins! Very good customer service and working with families:) Henna is the only way to go! Thank you guys! Melissa & Jerry Dripping Springs More

When we walked in the door, the saleman told us Henna Chevy had the lowest prices in the state. But when we showed the saleman that one dealership in Houston had a lower price. He made us call the place Chevy had the lowest prices in the state. But when we showed the saleman that one dealership in Houston had a lower price. He made us call the place in Houston to confirm the price. We called the placed in Houston to confirm the price in front of him. We asked the saleman and the manager if they could match the price. They snatched the paper out of our hands and rudely told us to go to Houston to buy the car. Saleman argued with us. Manager argued with us. They acted like they didn't care to sale us the car. We tried to work with them and did everything we could to be nice to them. They treated us like we came begging for a car and not buying it. We bought a truck here before. And this car will be the last vehicle we purchased here. We will never recommend Henna Chevy to anyone. More

You guys are the best.Loved the customer service everybody was so friendly they did my service at a timely manner.I will tell my family and friends about the great service I received.Thank you for m everybody was so friendly they did my service at a timely manner.I will tell my family and friends about the great service I received.Thank you for making my life easy much love!!! More

Quality Service The service team is very helpful. They take the time to listen to my problems and they contact me to let me know how my vehicle is doing. Great qual The service team is very helpful. They take the time to listen to my problems and they contact me to let me know how my vehicle is doing. Great quality service. More

Best deal in town Henna had the best deal in town on the car I wanted to buy. Salesman was helpful and patient. I love my new car! Good as it gets. Henna had the best deal in town on the car I wanted to buy. Salesman was helpful and patient. I love my new car! Good as it gets. More

REPAIRS I WAS VERY SATIFIED IN THE SERVICE I RECEIVED FROM EVERYONE INVOLVED ,THE PROCESS WAS FAST AND EASY AND THE OVERALL REPAIRS WERE DONE IN A TIMELY MANN I WAS VERY SATIFIED IN THE SERVICE I RECEIVED FROM EVERYONE INVOLVED ,THE PROCESS WAS FAST AND EASY AND THE OVERALL REPAIRS WERE DONE IN A TIMELY MANNER NOT TO SAY WAYNE YOUR GREAT AND TO GIVE A SPECIAL THANK YOU TO ONE GUY IN SERVICE WHO SOLVED MY ISSUE DURING CHECK OUT,THANKS AND SORRY I CAN'T REMEMBER YOUR NAME. WAYNE PLEASE GIVE HIM A THANKS .AND WAYNE THANKS FOR SAVING US MONEY. THE DRIVER IS VERY PLEASED AS WELL FOR YOUR WORK YOU PROVIDED TO THE VEHICLE. More

My 1st time buying a NEW vehicle and Guys at Henna did everything possible to make sure I got the best deal possible and went above and beyond. Will definitely buy from them again. everything possible to make sure I got the best deal possible and went above and beyond. Will definitely buy from them again. More

I would never recommend this place to anyone, at least not to work with Carter. I’ve went to him twice and both times he was incredibly unhelpful. The first time he blatantly asked me “as a woman” what ca not to work with Carter. I’ve went to him twice and both times he was incredibly unhelpful. The first time he blatantly asked me “as a woman” what can he do to get people to respond to his emails, and the second time told me I was just stuck in my current car and there was nothing I could do to trade it in. Didn’t bother to work anything at all and in the middle of me being there blew me off for another customer. My situation is already difficult as it is without being treated so poorly, and ended up taking my business to another Chevy dealership who was able to help me immensely. I’ve never had a worse experience before visiting Henna, and I’ll definitely never come back. More