Henna Chevrolet

Chevrolet Avalanche Second time in to get the problem fixed. While my experience with Henna Chevrolet is good, my experience with Chevrolet vehicles have NOT been so goo Second time in to get the problem fixed. While my experience with Henna Chevrolet is good, my experience with Chevrolet vehicles have NOT been so good. First Chevy new Tahoo and transmission went out at 3,100 miles and again at 61,000 miles (3 transmissions). Second Chevy Avalanche and Master Brake Control Module went out. Third vehicle another Avalanche and another Master Brake Control Module went out at over $1,100. Also cannot get Chevrolet to fix safety recall on airbags. Fourth vehicle Chevy Traverse and so far so good. However I do not believe in Chevy's dependability awards. More

Able to work with the most challenging credit issues. Everyone said no but these people said we can and did. I will go back when I’m ready for my next vehicle. Even the finance guy was so nice. Thank yo Everyone said no but these people said we can and did. I will go back when I’m ready for my next vehicle. Even the finance guy was so nice. Thank you for putting me at ease. More

Outstanding experience Worked with Josh for my new car buying process. Was not sure what model car I wanted just knew it would be a Chevy. Josh was patient and listened to w Worked with Josh for my new car buying process. Was not sure what model car I wanted just knew it would be a Chevy. Josh was patient and listened to what I wanted in a new car. Josh was knowledgeable about the traverse and blazer. I will recommend Henna and Josh to family and friends.. More

From Little Rock, Arkansas and purchased from Henna. Josh was my sales contact. He was very professional and helped through the entire process. I was looking all over the country for a 2020 Bolt EV Premi Josh was my sales contact. He was very professional and helped through the entire process. I was looking all over the country for a 2020 Bolt EV Premier. Several dealerships sold the car right out from under me to an employee. They had at least one in several locations, but after talking for a few minutes, and learning the vehicle was available, I would start the process. Then out of the blue, a sales manager or a parts manager would "purchase" the vehicle. I flew into Austin and Josh stayed in contact with me the entire trip. He had the vehicle fully charged and ready for my road trip back to Arkansas. He even had a map printed out with the locations and directions for al the necessary charging stops along the way. When I am ready to purchase again, I will definitely use Henna. Even if my local dealerships have better deals, I would prefer to have great service and travel close to 500 miles to buy from Henna than to be treated badly and lied to by local dealerships. More

Henna Chevrolet continues to be the best dealership in Austin. Always courteous and vigilant to the customer’s needs, I am happy to recommend both their sales and service. There is a reason they have been Austin. Always courteous and vigilant to the customer’s needs, I am happy to recommend both their sales and service. There is a reason they have been around for many years. More

excellent trade-in experience I traded-in my Bolt for the newer model, very thing was very smooth. We handled all the numbers and the drive-out amount via text, and I just went in I traded-in my Bolt for the newer model, very thing was very smooth. We handled all the numbers and the drive-out amount via text, and I just went in there to get the paperwork done and swap the car. I appreciated they give you $500 on top of carmax offer for trade-in's. More

Poor Service Business Management I just called to get an estimate on having a transmission filter and all the solenoids replaced. The contact repair guy said he couldn't figure it out I just called to get an estimate on having a transmission filter and all the solenoids replaced. The contact repair guy said he couldn't figure it out. He then proceeded to tell me that they were not taking any transmission work in anyhow because they were six weeks behind. You're a dealer who doesn't have any control of your repair business. So disappointing. What a major fail! More

My RayBan sunglasses were stolen from my vehicle when I got an oil change. I was very disheartened! I didnt think to take them out of my middle console. I would hate to have that same person every service got an oil change. I was very disheartened! I didnt think to take them out of my middle console. I would hate to have that same person every service my car again! More

Good communication and service Service adviser quickly diagnosed the issue and set expectations on turn around. Received an automated text that allowed me to check status at anytim Service adviser quickly diagnosed the issue and set expectations on turn around. Received an automated text that allowed me to check status at anytime. Was happy with the service that I received. More

Bad as usual. I typically avoid this dealership for most maintenance. The employees usually seemed bother by you asking for assistance. The guy that came out to the express lane to ask what service I needed maintenance. The employees usually seemed bother by you asking for assistance. The guy that came out to the express lane to ask what service I needed wasn’t friendly. I wasn’t aware my oil change expired, I was under the impression it was a free one a year. My 30k maintenance check was $390, went to Christian brothers and was quoted a $ amount at almost half of that for the same amount of work. Last time when I got my oil change the dealership dented in my hub caps on two tires. This time I get my oil change and tires rotated. Now my car is pulling left when I drive it. Will just avoid the dealership at all costs due to faulty work and unfriendly employees. More