Henkel Chrysler Dodge Jeep Ram
Battle Creek, MI
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Good feeling show room, a lot nice cars and trucks to look at. Very nice people greeting when we walked in. look at. Very nice people greeting when we walked in. More
When you pass by Henkel and thinking of buying a car save yourself the headache and go elsewhere because honesty, respect, and customer satisfaction is not priority. They speak well and sound like they mean yourself the headache and go elsewhere because honesty, respect, and customer satisfaction is not priority. They speak well and sound like they mean well. I have had the worst experience with these people. From Logan the salesman, to Clayton Hurley, and to Todd the manager. I have been treated like an unwanted animal instead of an eager customer ready to drive off into the sunset with their new vehicle. Nothing but problems and inconveniences have come about my dealings with Henkel auto group. I was told my car was a good car, drove it home, and it broke down immediately. When I spoke to them they knew the problem before it was told to them. They fixed it and even that was pulling teeth from a rabid bear. Three days later another problem appeared this time the bill was higher I was ignored email blocked Clayton the customer service said he would call me back in a couple hours but no go. Todd the manager called to speak excuses nothing about solutions and taking care of their customer just basically blaming me for problems they missed. I called their service center to obtain records for my vehicle they said they had none and they probably took it to a local muffler shop wow these are words from their own guy who Todd lied and said he serviced it. I am out a car, more money than I can afford, and I have all the invoices. They are ignoring me but I am a problem that won’t go away. These people did not have a buy as is or used car sticker on the car. I was misled and taken advantage throughout this entire ordeal. They gave me fake emails and blocked me as well. These people are treating me like all the work I put in everyday just to make it like everyone else does not matter. If you had a great experience my friends God bless you and I wish Henkel no ill will just that they do right by me. But I will never recommend this place, I will bring this to the proper state departments, and I am seeking legal counsel. When you pass Henkel and thinking of buying a car save yourself the headache and go elsewhere because honesty, respect, and customer satisfaction is not priority. More
I had to purchase a vehicle because mine was set on fire by an arsonist. The dealership made it a positive experience. Price was fair and the process was painless. If I have to buy another car I will go her by an arsonist. The dealership made it a positive experience. Price was fair and the process was painless. If I have to buy another car I will go here More
Nothing but helpful throughout the entire experience. Despite having some issues with the battery they were more than generous with their time and experience. Despite having some issues with the battery they were more than generous with their time and experience. More
The dealership has always treated me fair. They have good salesman and I’ve always sold me. Good quality vehicles. They have good salesman and I’ve always sold me. Good quality vehicles. More
We have bought many vehicles from Loren and Henkel. We have always been satisfied with the way we were treated and the very friendly way the business is run. Can't say enough good things about Loren. H We have always been satisfied with the way we were treated and the very friendly way the business is run. Can't say enough good things about Loren. He is the best! More
Helpful and patient with the process and sealing the deal. I appreciated their effort to be upfront about pricing. deal. I appreciated their effort to be upfront about pricing. More
$70. 000 ram 2500 limited had it two weeks and have to jumpstart every morning. Called and they said to bring it in Wednesday or Thursday and they would lo 000 ram 2500 limited had it two weeks and have to jumpstart every morning. Called and they said to bring it in Wednesday or Thursday and they would look at it. Went in Thursday and was told I have to make an appointment. So till September 16th I have to jumpstart my $70.000 truck. Not happy More