Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Volvo Cars of Charleston
Charleston, SC
1,374 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,374 Reviews of Hendrick Volvo Cars of Charleston
June 06, 2025
On April 4, 2025, I purchased a 2023 Tesla Model Y from Hendrick Volvo in Charleston. The vehicle was advertised online as including two “Included Options”: the Full Self Driving (FSD) package—valued at $1 Hendrick Volvo in Charleston. The vehicle was advertised online as including two “Included Options”: the Full Self Driving (FSD) package—valued at $12,000 in 2023—and a white interior, valued at $1000. Both features were listed on the window sticker as well. The white interior is in the vehicle. After the sale, I discovered that the FSD package was not actually installed. When I raised this with the dealership, they claimed the listing referred only to the vehicle’s computer hardware, not the FSD software. However, Tesla’s own documentation makes clear that FSD is not included by default with the hardware—it must be purchased outright which was the $12,000 option to which they refer or subscribed to monthly. The presence of the correct hardware alone does not activate the FSD feature. The dealership also suggested that even if the original owner had purchased FSD, it would not transfer to a new owner. This is also factually incorrect. Tesla’s policy states that if FSD was purchased with the vehicle (not via subscription), it remains with the car and transfers to subsequent owners. To be clear, this is not a case of buyer’s remorse or dissatisfaction with the vehicle itself. I am not seeking to return the car. My concern is with the dealership’s failure to deliver a feature that was clearly advertised and materially influenced my decision to purchase the vehicle at the listed price. Despite providing documentation showing the advertised features, the dealership has declined to honor the representation or offer a resolution. I’m sharing this experience to help others make informed decisions and to encourage transparency in vehicle advertising. More
by steve.killius
Employees Worked With
Trevor Satterfield
May 31, 2025
I have been a satisfied customer for many years. Volvo of Charleston offers excellent service and their staff is long term and know you. They do a great job. Volvo of Charleston offers excellent service and their staff is long term and know you. They do a great job. More
by erwinwmorrison
Employees Worked With
Bryce Salyers
May 24, 2025
The few times that I have visited the dealership for service Bryce Salyers Sr was my representative. He always provided a positive and pleasant and personal experience. Thank you Bryce! service Bryce Salyers Sr was my representative. He always provided a positive and pleasant and personal experience. Thank you Bryce! More
by Mandy25hopkins
Employees Worked With
Bryce Salyers
May 19, 2025
Bryce is my Service Advisor. He has helped me several times and provided great customer service. He listens and we discuss every detail of what is needed. I trust the Volvo brand He has helped me several times and provided great customer service. He listens and we discuss every detail of what is needed. I trust the Volvo brand, Hendrick Volvo Cars of Charleston, and the people they hire. Margie Curry, Daniel Island. More
by deliver2charleston
Employees Worked With
Bryce Salyers
May 15, 2025
Bryce did an excellent job taking care of my maintenance issues, as always. I also appreciate the advance notice of maintenance issues that are not critical, but are upcoming. issues, as always. I also appreciate the advance notice of maintenance issues that are not critical, but are upcoming. More
by taldinger141
Employees Worked With
Bryce Salyers
May 14, 2025
Taking a vehicle to get serviced or repaired is never something that is top on one’s list but using Hendrick Volvo for service and repairs is as easy as it gets. Bryce Salyers has been wonderful to have something that is top on one’s list but using Hendrick Volvo for service and repairs is as easy as it gets. Bryce Salyers has been wonderful to have as a service advisor, ten years and three Volvos worth of experience allows for this comment. Travis Bailey has always been there to provide the needed shop support to get me back on the road. Lastly, having Brian ready to get the car into the shop and provide uplifting comments to brighten the day is a plus. The service department keeps me in a Volvo. More
by RSH
Employees Worked With
Jake Bowers , Dan Zarrillo, Bryce Salyers, Jonathan Toopes, Ronnie Odegaard, Heather Shelton, Lisa Alderson, Matt Goda
May 09, 2025
Bryce did a great job explaining. But it took the shop more than 2 hours for tire rotation and lube,oil,filter, etc. which seems like a long time. Kudos to Keith from Sales for step But it took the shop more than 2 hours for tire rotation and lube,oil,filter, etc. which seems like a long time. Kudos to Keith from Sales for stepping us through the re-boot of the entertainment and information system, More
by ward.peter
Employees Worked With
Keith Williams, Bryce Salyers
