Hendrick Volvo Cars of Charleston
Charleston, SC
Filter Reviews by Keyword
By Type
1,479 Reviews of Hendrick Volvo Cars of Charleston
We’re driving across the country in our brand new Volvo XC90 and kept getting a tire pressure warning, which is the last thing you want to have to deal with at home, but especially on a drive like this. W XC90 and kept getting a tire pressure warning, which is the last thing you want to have to deal with at home, but especially on a drive like this. We were headed to Charleston, SC for a couple of days and, on the way into town, we searched for a local Volvo dealership. As luck would have it, we did find one. It was Hendrick Volvo Cars of Charleston. We pulled in to a bright and clean sales room and immediately went to the service department. We met Bryce Salyers who showed amazing patience with some of the uninformed questions I started asking. Questions which could only come from a “brand new owner.” It turned out that the low tire pressure reading for the left front tire was the result of a large nail imbedded Into it. My first reaction was appreciation for the accuracy of that tire pressure sensing device which came with the car.. Bryce said he’d be happy to get us set up for service right away, understanding how we must have felt with a good deal of distance ahead of us on the drive. I knew we were in good hands and my wife and I took an Uber for the remaining two miles and checked into the hotel. As promised, a couple of hours later Hendrick called and Bryce said the tire was definitely fixable and we didn’t have to purchase a new one. Great news. Took the Uber ride back to pick up the car and, after thanking him and a couple of other service department staff, drove into Charleston to begin our visit. I can’t really emphasize how quickly we were put to ease by him and the staff when we first drove in. I just hope (and, I’m sure we will) receive the same great service when we complete our drive and get back to Boston. Nice job Hendrick. More
Carter was absolutely fantastic to work with. Even though I didn’t end up buying a car, he still took the time to answer all my questions, walk me through my options, and make sure I fully unders Even though I didn’t end up buying a car, he still took the time to answer all my questions, walk me through my options, and make sure I fully understood everything without any pressure. He truly went above and beyond, treating me with the same level of respect and care as if I were making a purchase that day. That kind of professionalism and customer service really stands out. If you’re looking for a salesperson who’s honest, patient, and genuinely helpful, Carter is your guy. More
I couldn't have been paired with a more knowledgeable and passionate brand ambassador than Mr. Bob Schneider. He had me excited about Volvo even before I put my foot on the gas. He was patient, kind and re passionate brand ambassador than Mr. Bob Schneider. He had me excited about Volvo even before I put my foot on the gas. He was patient, kind and really spoke to my needs. I'm very pleased with my car purchase. We even had the pleasure of working with GM Dan Zarrillo who made us feel very valued as customers and helped move the purchasing process along. We buy all of our cars at Hendrick and this experience is indicative as to why. Great people, great cars, great price! More
Bryce was incredible with getting my car serviced and getting me a loaner. Was in and out in under 10 mins dropping off and picking up the car. The service at Hendrick Volvo is unbeatable. getting me a loaner. Was in and out in under 10 mins dropping off and picking up the car. The service at Hendrick Volvo is unbeatable. More
We just got the 9,0000 mile service on our 2018 XC90. The work performed was all top notch, and Courtney Fisher, Master Service Advisor ensured it was a great experience all around. Highly recommend you The work performed was all top notch, and Courtney Fisher, Master Service Advisor ensured it was a great experience all around. Highly recommend you ask for her to honcho all of your Volvo maintenance and repair needs! More
One of my Volvo's had an issue with the infotainment center while I was driving. It was 12:30pm, I immediately went to the service department at Hendrick Volvo and spoke with my usual Service Advisor Ro center while I was driving. It was 12:30pm, I immediately went to the service department at Hendrick Volvo and spoke with my usual Service Advisor Ronnie Odegaard. Ronnie is a true testament to what exceptional Customer Service is, he has always put the customer firstRonnie had my issue resolved the same afternoon. It is always a pleasure working with Ronnie and the Hendrick Volvo service department. More












