Hendrick Volkswagen of Concord

Great place! Came to this VW because it was recommended to us by some friends and was much closer to us than the previous vw dealership we bought from before. Drov Came to this VW because it was recommended to us by some friends and was much closer to us than the previous vw dealership we bought from before. Drove through and there was a lot of selection available in the lot, and they offered to bring in vehicles from other locations if we didn't find anything we were looking for. We decided on a pre-owned 2012 Passat, and I love it. I had a 2008 Jetta that we traded in, and once again I love my VW! Breanna was very helpful in making our decision and everyone at Hendrick VW was very friendly and helpful in helping us with our new purchase. Would definitely recommend Hendrick VW of concord ! More

Excellent Service, Price, and Experience! The best car buying experience of all dealerships we visited between Salisbury and Concord. The entire staff made the buying process easy, and efficie The best car buying experience of all dealerships we visited between Salisbury and Concord. The entire staff made the buying process easy, and efficient. The sales managers, Barry Tate and John Ashby were willing to work with us on a great deal at a great price! Josh Reid was very knowledgeable about every car of our interest at Hendrick Volkswagen. Josh went above and beyond throughout the entire process while providing the most transparent and friendly sales service buyers could ask for. Hendrick Volkswagen was the last stop in our search for buying a vehicle. The service and product provided was EXCELLENT!!! We hit a home run on this deal!!! More

Great car at a great price I searched for months looking for the right (used) Golf R. I'm located several hours from this dealership, but Michael (and Andria) were very quick/r I searched for months looking for the right (used) Golf R. I'm located several hours from this dealership, but Michael (and Andria) were very quick/responsive with checking into several questions I had prior to coming to the dealership. I asked Michael to look over the car for me and placed a measure of trust in him to be honest with me regarding the condition of the car. I happy to say that the car was as described when I arrived to finalize the purchase. Ultimately a very smooth transaction. I would work with them again. More

Michael salesperspn was superlative! Major Kudos! All the staff I met was extremely friendly and efficient through the sales process. I have to say how Michael, my salesman was outstanding. I fou All the staff I met was extremely friendly and efficient through the sales process. I have to say how Michael, my salesman was outstanding. I found the car I purchased online, while restricted to bed rest following an invasive surgery. He offered to bring the VW EOS to my home and take back my Audi for consideration as a trade. He made the drive and spent most of his day off to accommodate my needs, even though I suggested he wait a day until he was scheduled to be at taking his time off ma meet me another day, I was really happy with the transaction, Michael made the process a very easy thing, where one is typically wary. It will be a long while until I am in the market for a replacement vehicle, I would enjoy the opportunity of enjoying him as my sales person on the next transaction. I commend all the staff, and thanks all for their professional integrity. More

Great deal. I had a great experienced and a great customer service that we don't have in New York City THANKS to Andy Burke, he is the best sales that I ever had. I had a great experienced and a great customer service that we don't have in New York City THANKS to Andy Burke, he is the best sales that I ever had. More

Great Deal and Great People - See Tony Minichilli We bought a 2013 VW Bug and the quality of the car and service is excellent. There were quick with the paper work and all of the people that work the We bought a 2013 VW Bug and the quality of the car and service is excellent. There were quick with the paper work and all of the people that work there were very helpful. More

My experience with Hendrick Volkswagen of Concord. I was in desperate need of a vehicle and this was my first experience with trying to purchase a new car. As I was losing hope on finding a car on this I was in desperate need of a vehicle and this was my first experience with trying to purchase a new car. As I was losing hope on finding a car on this day, I entered the dealership and was pleasantly surprised at the quality of service I was offered. Shortly thereafter, I found my dream car and was on my way. Thank you so much for all of the help and hospitality! It was a wonderful experience! I would definitely recommend this dealership to all of my friends and family! More

Great Experience at Hendrick Volkswagen of Concord As a first time buyer, my experience could not have been any greater. Everyone we came in contact with was extremely helpful and knowledgeable. I cann As a first time buyer, my experience could not have been any greater. Everyone we came in contact with was extremely helpful and knowledgeable. I cannot thank everyone enough for making it such pleasurable experience. I would highly recommend Hendrick Volkswagen of Concord to anyone in the market for a VW. More

Great customer servce and amazing experience.this I had lost my faith in car dealerships and was an avid fan of Carmax. I gave Hendrick an opportunity because as I was looking for a Jetta online immed I had lost my faith in car dealerships and was an avid fan of Carmax. I gave Hendrick an opportunity because as I was looking for a Jetta online immediately they called me and reeled me in with great customer service on the phone. I decided to give them a try and I am very happy I did. The gave me a great deal, an amazing price and knew exactly what I needed. They chose exactly the right trim on the right model and in the end I came out very happy driving a new VW Jetta 2015. I strongly recommend this dealership and also the brand! I had a great experience, the infrastructure of the dealership is great and is very clean. They even have pop corn!!! More

Terrible customer service and bold face liars. I am writing this review as a warning to consumers. My wife’s 08 Passat had a transmission leak and we had it towed to Hendricks VW in Concord on 9/27 I am writing this review as a warning to consumers. My wife’s 08 Passat had a transmission leak and we had it towed to Hendricks VW in Concord on 9/27/14. We had just had a transmission replacement done by Carolina VW on 12/10/13 less than a year ago so we were leery about their service because we had other service issues with them prior. So the car is at Hendricks VW and right out of the gate we are told there is a bolt missing from transmission pan. I knew instantly that Carolina VW and their shoddy service work was the culprit, but anyway that is a whole other story. At this point my wife need her car so we have to get it fixed. I speak with Matt Testa, the newly appointed manager and let him know we needed the car fixed and to go ahead and diagnose it and he said he will get back with me that day or the next day at the latest. I did not hear from Matt and two days had passed, I call Matt and he tells me he had been trying to get a hold of me and left a message on my phone ( LIE #1). He then tells me I needed a torque converter and it was going to be $2443 + tax. Wow, I knew that was high and dealers are usually higher so I tell him that I’ll be in to pick my car up. I then ask him how much the diagnosis was and he tells me $845.00 + tax. All the blood in my body begins to boil. As a fairly knowledgeable dude on cars I’m thinking a diagnoses should run around two hundred bucks at the most considering it’s all computerized, my mistake. I then ask him why wasn’t told the cost of the diagnosis whether I got it fixed are not, he said he did (LIE #2). Who agrees to an $845.00 diagnostic? He then says he had our conversation on phone tape but he could not produce it when I asked him to (LIE #3). This is just the tip of my ordeal Hendricks VW and Matt Testa. In conclusion, consumers be warned about this dealer’s service department. If they lie about the little things who know what else they will lie about. Mr. and Mrs. Mack, Charlotte, NC. More