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Hendrick Volkswagen of Concord

Concord, NC

5.0
629 Reviews

7500 Hendrick Auto Plaza NW

Concord, NC

28027

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629 Reviews of Hendrick Volkswagen of Concord

November 25, 2020

Thank you Olga for your excellent customer service you are AMAZING!!! Very professional attentive and kind always making sure the customer is satisfied THANK YOU OLGA!!! :) More

by Vmaldonado7542
Customer Service
Recommend Dealer
Yes
Employees Worked With
Olga
Nov 28, 2020 -

Hendrick Volkswagen of Concord responded

Hello Vmaldonado7542, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day!

November 20, 2020

BeAnna advised me on Monday that she was gonna send Joe and Patrick and email to reach out concerning some issues with newly purchased used vehicle (Hendricks volkswagen of Concord) as of today 11.19.20 no More

by Layfonia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BreAnna Griffin, Patrick Steadman, Joe Watts
Nov 20, 2020 -

Hendrick Volkswagen of Concord responded

Layfonia, thank you for taking the time to review our dealership. Your feedback is valuable to us and we would like to personally discuss your experience with you. At your earliest convenience, please give our General Manager, Joe a call to address any concerns you may have 704-456-3300.

Nov 23, 2020 -

Layfonia responded

Thank you Nicole and Matt for addressing my issues and concerns I was reminbused out of pocket repairs and additional repairs where made. It made me feel better about my purchase from volkswagen.

October 24, 2020

Jordan did a great job explaining features about the different SUV's and Henry was great helping us find the right fit. We bought one SUV and are thinking about buying another soon. More

by rivers+2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan & Henry, Sarah McKenzie
Oct 30, 2020 -

Hendrick Volkswagen of Concord responded

Thank you, rivers+2! We strive for 100% satisfaction, and it is great to see you had such a positive experience with Henry, Jordan and our team here at Hendrick VW of Concord. Congratulations on your new vehicle! We hope to be of service to you again in the future.

September 18, 2020

Henry Lee, Patrick, and David McPherson in financing were all great to work with. We came in looking for one car and ended up purchasing two because of the service we received! This is now the third time we’ More

by jiliana.dulaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Ellis
Sep 23, 2020 -

Hendrick Volkswagen of Concord responded

Jiliana, thank you so much for taking the time to share about your recent experience with our team here at Hendrick VW of Concord! We appreciate your loyalty kind words and are thrilled to have you as part of the Hendrick VW of Concord family! If we can be of any assistance to you in the future, please do not hesitate to contact us

November 12, 2019

It was excellent Marcos took good care of me while i came to Volkswagen looking for another car. He took every option he could to put me in something really nice. More

by lmbsosa704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Santana
Nov 15, 2019 -

Hendrick Volkswagen of Concord responded

Thanks so much! We appreciate you taking the time to leave us this feedback. We are honored to receive your 5 star review and thrilled to hear that Marcos delivered such a great experience. If we can be of any assistance in the future, please do not hesitate to contact us.

November 12, 2019

Great Service Marcos was very helpful and understandable. Thanks to him the process was a lot easier and less stressed. We would definitely recommend this dealershi More

by Yuliya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Santana, BreAnna Griffin
Nov 15, 2019 -

Hendrick Volkswagen of Concord responded

Thanks so much! We appreciate you taking the time to share your experience with us and for being a part of our Hendrick VW of Concord family!

November 04, 2019

Extremely disappointed for charging $39.99 + tax to remove a nail from a tire! And, it took them 45 minutes to repair the nail issue. Most places offer this as a free service, (GO DIscount Tire and all More

by Gant Rich
Recommend Dealer
No
Employees Worked With
Kaylan s
Nov 06, 2019 -

Hendrick Volkswagen of Concord responded

Gant, thank you for your feedback on your recent experience at our dealership. Your feedback is important to us and therefore we would like the opportunity to further discuss your concerns with you personally. At your earliest convenience, please reach out to our Service Manager, Matt at (704)456-3300.

September 22, 2019

Great customer service Robert was very helpful! I dont understand cars much and Robert was very kind with understanding that! Thank you so much with my new used vehicle. More

by rmpeoples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BreAnna Griffin, Robert Nixon
Sep 23, 2019 -

Hendrick Volkswagen of Concord responded

Thanks so much for your wonderful 5-star review of Robert and our team here at Hendrick VW of Concord! We are thrilled to hear of your positive experience and look forward to seeing you again.

September 13, 2019

Zero pressure , patient , courteous , polite Ruslan was very informative , courteous, and patient with us. We test drove the Tiguan first and decided we needed something bigger so we moved up to More

by Kyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BreAnna Griffin, Joe Watts, Ruslan Prestwood
Sep 15, 2019 -

Hendrick Volkswagen of Concord responded

Kyle, thank you so much for your fantastic 5-star review of Ruslan and our team here at Hendrick VW of Concord. We appreciate the opportunity and look forward to seeing you here again.

September 13, 2019

No pressure buying I don't know anyone who likes to buy a new car. You pull up to a car dealership and are immediately approached by sales reps. You may even feel that w More

by erby2283
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Nixon
Sep 15, 2019 -

Hendrick Volkswagen of Concord responded

We are so appreciative and honored to receive your wonderful 5-star review! We hope you enjoy your new Jetta for many years to come.

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