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Hendrick Toyota Concord

Concord, NC

4.7
1,190 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,189 reviews

August 14, 2025

Vinny Vasquez provided excellent customer service. Be explained everything very clearly and helped us decide what additional service was beneficial over and above my ToyoGuard services. More

by ladybug91866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincer (Vinny) Vasquez
Aug 16, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

August 13, 2025

I have a 2013 Toyota Corolla that I always service at Hendrick Toyota of Concord. Woody my Service advisor is outstanding. Woody always communicates what needs to be and is very timely. I always to go Wo More

by Blankjl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody Woods
Aug 15, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

August 05, 2025

I liked the way I was given options of things I could delay to bring the price of service down. More

by Lasturkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Norway
Aug 06, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

August 04, 2025

Chris Haynes did a fantastic job correcting the brake issues on my 4Runner. He also assisted me in getting a rental to use while the car was in repairs. 10/10 customer service. More

by Chris B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Haynes
Aug 05, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord; We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

August 01, 2025

Vinny was very good, took real good care of me truck and made me smile. More

by Waelabdu1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Vasquez
Aug 02, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

July 31, 2025

I had an appointment for a an oil change and tire rotation at 3:30. It took nearly 2 hours. Typically the reason for an appointment is to get in and out quickly. Service was a bit slow for a top no More

by garytrapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris (forgot last name but not listed)
Aug 02, 2025 -

Hendrick Toyota Concord responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Vernita, Customer Relations Manager

July 30, 2025

Exceptional service. Scheduled maintenance performed and additional problems fixed. Your service writer named Aaron was excellent. He was obviously very knowledgeable, More

by David Schwarz
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Arce
Jul 31, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

July 29, 2025

If you want a great car buying experience I highly recommend Terra! Great customer service, extremely knowledgeable, and an all around kind person. More

by amjohnston08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Onterra Neal
Jul 30, 2025 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Terra Neal at Hendrick Toyota Concord. We appreciate the recommendation and look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

July 29, 2025

Absolutely the best service! I didn’t feel like I was being “sold” but helped to find the vehicle that fits me. Highly recommend Terra! More

by amjohnston08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Onterra Neal
Jul 30, 2025 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Terra Neal at Hendrick Toyota Concord. We appreciate the recommendation and look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

July 26, 2025

Terra was absolutely amazing! ! Very knowledgeable! No pressure at all just guidance the entire way!! I would HIGHLY recommend!! More

by Tiffany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Onterra Neal
Jul 28, 2025 -

Hendrick Toyota Concord responded

Thank you for the feedback, Terra. We are so happy to read such a great review about your sales experience with Terra Neal at Hendrick Toyota Concord. We appreciate the recommendation and look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager