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Hendrick Toyota Concord

Concord, NC

Overview
Reviews
4.8
1,136 Reviews
Call Dealership (855) 582-4379
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7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,136 reviews

May 13, 2025

I really liked how I could drive my car right inside: I didn’t have to park somewhere and wander around looking for the service desk. Bernard was practically waiting for me More

by victoria.grey
Recommend Dealer
Yes
Employees Worked With
Matt Baranoski, Ryan Cawley, Woody Woods, Abadi Almasri, Brandon Chestnutt, Travis Enix, Jordan Gladden
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May 16, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Bernard Joseph, Victoria. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

May 12, 2025

Didn’t ask if I wanted conventional oil or synthetic oil. Just automatically put in the highest priced one More

by sloan3662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abadi Almasri
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May 14, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord.. We look forward to seeing you again. Vernita, Customer Relations Manager

May 12, 2025

The service department does an excellent job and the maintenance video they send you is great. You can trust that they will tell you what is needed and nothing else. More

by Deborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley, Abadi Almasri
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May 14, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

May 08, 2025

Very disappointed I spent over $600 to get my car fixed. I had a diagnosis nothing was resolved. My engine light is still on. I came in there with the engine light on and it is still on. I am highly dissati More

by Darrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Moore
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May 04, 2025

The dealership was very clean and now has lot of seating area with quiet places to read. More

by Sandca52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Joseph
Report | Print
May 06, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

May 02, 2025

Lleve mi Toyota Rav 4 2024 al mantenimiento y me atendieron muy bien, siempre me atienden bien , gracias Nico que siempre está en los anteriores mantenimientos y ahora me atendió Vinny Vásquez …. Ex More

by María Blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny Vásquez
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May 04, 2025 -

Hendrick Toyota Concord responded

Gracias por su reseña de su visita de servicio en Hendrick Toyota Concord. Esperamos brindarle la misma experiencia de 5 estrellas la próxima vez. Vernita, Gerente de Relaciones con el Cliente

April 30, 2025

Outstanding customer service. Listened to my needs and gave a great deal of the trade and purchase. More

by Thrilled with our Volvo!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maddie Kerrigan, Thomas Murrell
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May 02, 2025 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Maddie Kerrigan and Thomas Murrell at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

April 26, 2025

Andre was very knowledgeable, professional, and a non-pressure applying sales person. I've never had a salesperson be slas awesome as he! More

by JR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Andrews, Mike Carpentier
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Apr 30, 2025 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Andre Andrews at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

April 22, 2025

Longtime Toyota customer I use Hendrick Toyota exclusively, Rick McKenzie, Justin Dreyer, and the service team there make The process very easy. My vehicle is always taken care of in a timely mann More

by Wforbis1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick East, Chip Gonion, Chris Haynes, James Ramirez, Rick McKenzie, Justin Dreyer
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Apr 24, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We appreciate you and look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

April 18, 2025

As always service was 5 star. Jay was very polite and respectful. I will be returning for my next service when needed. More

by Jody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Moore
Report | Print
Apr 19, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

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