
Hendrick Porsche
Charlotte, NC
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⭐️⭐️⭐️⭐️⭐️ We recently traded our Porsche 981 Convertible Boxster Black Edition for a Macan and then began looking into the Cayenne Coupe. With it being a newer vehicle, we weren’t sure what was Convertible Boxster Black Edition for a Macan and then began looking into the Cayenne Coupe. With it being a newer vehicle, we weren’t sure what was happening when we started experiencing issues. I contacted the service department at Porsche Northlake Charlotte and, to my surprise, was transferred to my former service advisor, Logan Pope. Logan immediately recognized my voice, which was refreshing, and it was a relief to know I was speaking with someone not only knowledgeable but also someone I had worked with before. He explained that the issue was likely due to a low battery in the remote. Logan gave me the information for the exact type of battery needed, shared that he had seen a similar situation with another customer, and then patiently walked me through how to troubleshoot the problem including where to position the key when the car wasn’t starting. Because of Logan’s guidance, I was able to successfully start the vehicle, and make it home where I had access to my spare key. I ordered a new battery and everything has been working perfectly since. Logan’s professionalism, attention to detail, and ability to troubleshoot over the phone left me enormously impressed. I also greatly appreciated that Logan took the time to stay with me on the call until the issue was resolved and even invited me to bring my new vehicle in for service. It is clear that he truly values his customers, whether it’s a small issue like mine or a larger one. This level of service reflects the culture at Porsche Northlake Charlotte, where employees are valued and in turn value their customers. I hope the owner and upper management sees this review and recognizes Logan Pope for the outstanding service he provides. I look forward to continuing to do business with this dealership and possibly trading for another vehicle in the future. Thank you, Logan, and all the important people at Porsche Northlake Charlotte, Thank you for valuing your customers the way you do. We appreciate you! Respectfully, Your Future Porsche Northlake Customer Chris Hill More
Greg Bancroft and his entire team at Hendrick Porsche are so awesome!! We bought our second car from him here and we had a phenomenal experience! Highly recommend! so awesome!! We bought our second car from him here and we had a phenomenal experience! Highly recommend! More
I recently purchased a Porsche Panamera4 from Greg Dressel and could not have been happier. Greg, and the Hendrick team made the experience fun, easy and took the pain out of the buying a car experien Dressel and could not have been happier. Greg, and the Hendrick team made the experience fun, easy and took the pain out of the buying a car experience. I learned my lesson on the value of a great auto dealership. I bought another Porsche from another dealer and did not like the experience. I'm happy to be back in the Hendrick Porsche family as I have bought 5 cars from Hendrick. Hendrick, Greg Dressel, Albie, Elliott in Finance and Ray are tops in my book. Amy Cook is excellent as well in customer follow-up. More
I purchased a CPO GT3 from them in January (long distance). While I do love the car, I have to question the CPO process when the car was delivered with overfilled oil and an aftermarket exhaust tha distance). While I do love the car, I have to question the CPO process when the car was delivered with overfilled oil and an aftermarket exhaust that had the tips pushed up against the rear bumper. So far I have been unable to get any CPO documentation from them. There was also a price change on this car while we were working on exchanging money (again long distance). I was told I would receive the $5k back as a refund from my downpayment rather than making a change in the financing, which I accepted and continued with the purchase. The car was delivered in January, and despite multiple inquiries I have been unable to get this resolved up to this point in June. Lastly, they recommended a shipping company that I did use. They sent a driver with a trailer that looked like it should have been taken out of service some time ago and who spoke zero English, while charging me $120 more than the agreed upon price. I am obviously just a sale to Hendrick Porsche, so I cannot recommend doing any business with them that isn't in person. EDIT: It is now just over 2 months later and I still have not received my money or my requested documentation. Beware their complete lack of desire for customer satisfaction. More
I wrote a review for Hendrick a month or so ago, but changed it after working out some challenges. For some reason the rating did not change. My update is below. Update to my previous review - I hav changed it after working out some challenges. For some reason the rating did not change. My update is below. Update to my previous review - I have a friend that purchased a 2023 Corvette out of state before I purchased my Porsche from Hendrick. He still does not have his paperwork, title, nothing. He just paid for his third temp tag. With Hendrick, I had everything in days…smooth, easy, professional transaction. Glad I chose Hendrick! Would go to them again and again. Love my new car! More
I have always received outstanding service from Eric Don-Jordan in their parts department. He tires to understand what you think you need and may offer a better solution. He did find a better solution f Don-Jordan in their parts department. He tires to understand what you think you need and may offer a better solution. He did find a better solution for my 1997 911 issue. He works to get a good price and always fast fulfillment. More
I recently purchased a Porsche Taycan GTS from Greg Bancroft and had an outstanding experience. Greg made the process seamless—professional, knowledgeable, and never pushy. He truly went above and beyo Bancroft and had an outstanding experience. Greg made the process seamless—professional, knowledgeable, and never pushy. He truly went above and beyond to make sure I got exactly what I wanted. Highly recommend Greg if you’re looking for a Porsche expert who cares about his clients. More
Found Hendrick Porsche through Porsche America sales while looking for a Macan GTS. Found the exact color combination I was looking for. Communicated with Greg Bancroft and we were able to make a deal a while looking for a Macan GTS. Found the exact color combination I was looking for. Communicated with Greg Bancroft and we were able to make a deal all the way from Dayton, Ohio! When we arrived the experience with Greg and the staff of Hendrick Porsche was the best experience I’ve ever had at a car dealership. Friendly, professional, and welcoming! Love my GTS and I love this dealership! Thank you Greg and thank you Hendrick Porsche! More
Bought a Porsche Taycan Cross Turismo cross-country, and the process was totally painless. They provided clear up front pricing, no unnecessary add ons, an extended warranty, and even shipped the car. It sh the process was totally painless. They provided clear up front pricing, no unnecessary add ons, an extended warranty, and even shipped the car. It showed up in immaculate condition. Strongly recommend! More