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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,172 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,172 reviews

June 03, 2025

Men like Mike Underwood make Hendrick Lexus the best for service and car care. I have dealt with Mike for approximately 15 years and feel that I have gotten the best service possible. Mike generates dealers More

by thigpen1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Fredette, Mike Underwood
Jun 08, 2025 -

Hendrick Lexus Charlotte responded

Thigpen1215, thank you for sharing your positive experience! We agree, Mike takes amazing care of all his guests! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 03, 2025

Godrey Hernandez was very helpful and answered all questions. Also call and inform the status of services. More

by SV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Jun 08, 2025 -

Hendrick Lexus Charlotte responded

Sv, we are very happy we could provide you with a positive experience! We look forward to your next visit.

June 03, 2025

The service went well, and Godfrey did great. I have always had a great experience at the Independence location. More

by dlpond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Jun 08, 2025 -

Hendrick Lexus Charlotte responded

Dlpond, we're happy you found Godfrey to be so supportive during your experience here at Hendrick Lexus Charlotte.

June 03, 2025

Godfrey Hernandez is hands down a great adviser. Great communication and made sure I had everything needed! More

by trenea26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Jun 08, 2025 -

Hendrick Lexus Charlotte responded

Trenea26, thank you for sharing your positive experience!

June 03, 2025

Godfrey Hernandez was a pleasure to work with! He was very helpful and more than generous to me and my fiancée. More

by amiller4_12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez
Jun 08, 2025 -

Hendrick Lexus Charlotte responded

Amiller4_12, thanks for your praise and kind comments about our team. Congratulations on the engagement. We look forward to assisting you all again in the future.

June 03, 2025

Godfrey is the best representative I’ve ever worked with and I’ve been servicing cars for 35 years. Honest, responsive and pleasure to deal with. I wouldn’t take my cars anywhere else. More

by Wcp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Godrey Hernandez, Vanessa Hardley
Jun 08, 2025 -

Hendrick Lexus Charlotte responded

Wcp, thanks for your praise and kind comments about Godfrey and our team. We appreciate the opportunity to serve you.

June 02, 2025

Vanessa takes great care of me and my vehicle every time I come in . Excellent customer service 🙌🏾🙌🏾🙌🏾 Highly recommend having your vehicle cared for by her and this dealership ⭐️ More

by mlbabydoc2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Parsons, Vanessa Hardley
Jun 04, 2025 -

Hendrick Lexus Charlotte responded

Mlbabydoc2, we are so happy to read such a great review about Hendrick Lexus Charlotte! Thanks again for the recommendation, and have an amazing day!

June 02, 2025

I have consistently taken my car here for service over the last 6 years, and every time I come in I am beyond pleased with the level of attention and care provided by the service team. They go above and b More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz
Jun 06, 2025 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 02, 2025

Excellent service every time I visit. They also have a loaner available for me every visit. More

by Nat Brizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jun 06, 2025 -

Hendrick Lexus Charlotte responded

Nat Brizz, we're glad you had such a wonderful experience with us!

June 02, 2025

Purchased a TX 350 and Amber Johnson, Technology Specialist did an awesome job on going over all the technology features on the car. Of course my head is about to explode LOL. She was very through More

by jjordan0422
Recommend Dealer
Yes
Employees Worked With
Kelvin Parsons
Jun 06, 2025 -

Hendrick Lexus Charlotte responded

Jjordan0422, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!