Back

Hendrick Lexus Charlotte

Charlotte, NC

5.0
3,003 Reviews

6025 East Independence

Charlotte, NC

28212

Directions

By Type

Showing 3,003 reviews

January 03, 2024

I was recently at Hendrick Lexus for service to my trunk, oil change and windshield wash issues. Vanessa Hardley always takes good care of me. She is professional, friendly and knowledgeable. Vanessa is avai More

by jjordan8703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 05, 2024 -

Hendrick Lexus Charlotte responded

Jjordan8703, thank you so much for your high rating! Thank you so much again for your feedback! We hope you have a great day!

January 03, 2024

Vanessa was really professional and friendly. All questions were answered and my wife was very pleased with her service. More

by tromano5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 05, 2024 -

Hendrick Lexus Charlotte responded

Tromano5, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 03, 2024

Vanessa was great. It was easy to get in and out and I was able to get my car back same day. More

by lindsay.b.broome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 05, 2024 -

Hendrick Lexus Charlotte responded

Lindsay.b.broome, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

January 03, 2024

Vanessa, per usual, provided stellar service! Thank you so much for making my visit and service easy peasy! More

by dawandab1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jan 05, 2024 -

Hendrick Lexus Charlotte responded

Dawandab1, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

December 26, 2023

The problem was solved in good time and I’m very pleased with the experience More

by 28searay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 28, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 23, 2023

Had a great experience today with teaching me about my new Lexus Ralph did an awesome job, thank you very much More

by Bsmothers817
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes
Dec 23, 2023 -

Hendrick Lexus Charlotte responded

Hi Bsmothers817, we are very happy to have provided you with such a positive experience!

December 22, 2023

Vanessa’s support was stellar and professional. It was a stress free servicing of my vehicle. More

by lusconetn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow, Vanessa Hardley
Dec 23, 2023 -

Hendrick Lexus Charlotte responded

Lusconetn, thank you so much for the positive review! Kudos to Vanessa for always providing the best service for our guests!

December 18, 2023

Brian Dowless was my service consultant in November 2023 and did an awesome job of getting the Lexus RX350 serviced. He.placed the car inside so it could dry out after being detailed. Make sure you tell h More

by Dr. Harley Ellinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 20, 2023 -

Hendrick Lexus Charlotte responded

Dr. Harley Ellinger, thanks for your praise and kind comments about Brian and our team. We know how lucky we are to have him on the team and don't worry, we'll let him know how much you appreciate him!

December 15, 2023

Simply the BEST! Great service. Brian is very attentive to his customers. Great attention to details to make sure my car is at it’s best. And Great attitude! More

by slholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Dec 19, 2023 -

Hendrick Lexus Charlotte responded

Slholmes, we're glad you had such a wonderful experience with us! We'll pass these comments along to Brian. Have a wonderful day!

December 15, 2023

Michael Mirek did an excellent job of explaining the repair options on my LS460. Working with Michael always gives you confidence that the issue will be resolved correctly. The Dealership does a excelle More

by JimC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Dec 19, 2023 -

Hendrick Lexus Charlotte responded

Jimc, thank you for sharing your positive experience! Have a nice day!

...
180
...