Hendrick Lexus Charlotte

Great sales and service experience! Dave Machold provides excellent service and I am confident if he tells me I need some kind of service that it is true. I did not have that experience Dave Machold provides excellent service and I am confident if he tells me I need some kind of service that it is true. I did not have that experience at other dealerships. More

I don’t take my vehicle anywhere else. I usually work with Vanessa and she always takes care of me. Service technicians are awesome. Always great customer service. I usually work with Vanessa and she always takes care of me. Service technicians are awesome. Always great customer service. More

Excellent, prompt service. My Service Consultant, Vanessa, listened to my concerns and conveyed them to Service Department My Service Consultant, Vanessa, listened to my concerns and conveyed them to Service Department More

Eunice Ralph and Donte were fantastic! Would recommend Hendricks Lexus to friends and relatives. Thanks for your help. Would recommend Hendricks Lexus to friends and relatives. Thanks for your help. More

Both Bruce (sales) and Ralph (tech) were very professional and made the new car buying experience a pleasure. professional and made the new car buying experience a pleasure. More

Fantastic. Always helpful very knowledgeable and a very nice environment to be in 2 PM really like. Always helpful very knowledgeable and a very nice environment to be in 2 PM really like. More

Staff was professional and addressed all our questions. Sales staff very knowledgeable about the vehicles we test drove. BJ our sales consultant was great in our purchasing process Sales staff very knowledgeable about the vehicles we test drove. BJ our sales consultant was great in our purchasing process More

Mike Underwood went above and beyond what I expected during my last service visit. When I thought it was gone forever, Mike texted me that he had found a book I left in his office and made arrangements during my last service visit. When I thought it was gone forever, Mike texted me that he had found a book I left in his office and made arrangements for me to pick it up. From the knowledgeable and friendly staff, to the expert service, this extra attention was indeed a "WOW" moment. More

If you think Hendrick Lexus is known for good service think again. I will never buy another Lexus even though I have been a customer for 25 years. My car was in an accident and the brakes did not engage. think again. I will never buy another Lexus even though I have been a customer for 25 years. My car was in an accident and the brakes did not engage. The body is fixed and I asked them to check the brakes to make sure the car is safe to drive. They have not done this and have had the car for one week. I have to pay for a rental car while Hendrick has my car "Captive"! More

Our Service Consultant Michael Mirek is great and very professional. He keeps us informed about our car. He is our favorite Service Consultant. professional. He keeps us informed about our car. He is our favorite Service Consultant. More