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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,603 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,603 reviews

April 17, 2023

Jaysen Coffil and Ralph Yerkes did an amazing job making buying a new car easy, efficient, and simple thanks to their hard work and helpful explanations! More

by KC914
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes
Apr 18, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 17, 2023

Ivan was so patient with me, and was a great salesman. He was so awesome! Ralph was great, he knows his stuff about my new car! Paul was the bomb, love his sense of humor and he was great to talk to. More

by Vanessa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Blair Paul Tsiolkas Ralph Yerkes
Apr 18, 2023 -

Hendrick Lexus Charlotte responded

Hello Vanessa, thank you; we appreciate your feedback! Ralph, Ivan, and Paul were pleased to be at your service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 17, 2023

I have consistently gotten excellent service at Hendrick Lexus. Michael Mirek is my trusted service representative. He is professional, knowledgeable, courteous and provides superior customer service. I More

by BAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Apr 18, 2023 -

Hendrick Lexus Charlotte responded

Hello Bag, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit with Mike. If you have further needs or questions, please reach out!

April 15, 2023

Thanks to Hayden Weddle I understand how to operate my vehicle! He was very patient and thorough. Every dealership needs a tech specialist like Hayden. I was shocked to have him standing by the vehichle a More

by Trueredd0414
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle, Hayden
Apr 18, 2023 -

Hendrick Lexus Charlotte responded

Trueredd0414, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. Kudos to Hayden for delivering the level of service you should expect when purchasing a Lexus. We hope you enjoy your new car and please feel free to call if you have any questions. Have a great day!

April 15, 2023

Great experience buying my new Lexus nx350h my salesman Aaron was awesome . Paul took good care of financing . Ralph did a fun job in technology and showed all the bells snd whistles . Overall great experi More

by Perriann.payne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul , Aaron , Ralph
Apr 18, 2023 -

Hendrick Lexus Charlotte responded

Perriann.payne, thanks for your praise and kind comments about our team. Kudos to Paul, Ralph, and Aaron for going above and beyond during your visit. We do hope we can be of assistance in the future. Take care!

April 15, 2023

Vanessa Hardley is awesome! I always request her as my service assistant because she is thorough and engaging. If she does not have the answer, she will definitely get the answe More

by meet6936
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Apr 18, 2023 -

Hendrick Lexus Charlotte responded

Thank you for sharing your experience with the world. We are lucky to have Vanessa on our team and glad to know that you feel the same way! We look forward to your next visit. Until then, take care!

April 14, 2023

Vanessa Hardley is an awesome service agent. She is friendly and thorough. She also listens to her customers and meets them where they are. She doesn’t pressure you to get work done that can wai More

by sandraallgood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Apr 18, 2023 -

Hendrick Lexus Charlotte responded

Sandraallgood, we really appreciate your positive review! We agree, Vanessa does an amazing job! We do hope we can be of assistance in the future. Take care!

April 11, 2023

Great salesman and service! They were very organized and ready. Bruce and Ralph were excellent and helpful all the way. More

by mbwaid1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce and Ralph
Apr 18, 2023 -

Hendrick Lexus Charlotte responded

Mbwaid1, thanks for your praise and kind comments about Ralph and Bruce. We do hope we can be of assistance in the future. Take care!

April 11, 2023

Abigail, was able to help me set up my digital key. I couldn’t have done it without her! She was super helpful and now I can use my phone to drive my car. More

by Nick
Recommend Dealer
Yes
Employees Worked With
Abigail
Apr 18, 2023 -

Hendrick Lexus Charlotte responded

Nick, We're glad to hear we delivered such a great experience. Abby is always available for more tutorials if anything else come up. We look forward to your next visit!

April 11, 2023

Ralph Yerkes a technology department was very helpful and patient with us. Great at explaining everything. More

by iwboris50
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes
Apr 18, 2023 -

Hendrick Lexus Charlotte responded

Iwboris50, thank you so much for the positive review! We are glad to see that Ralph provided excellent technological assistance during your visit!

Apr 18, 2023 -

iwboris50 responded

Yes he did. Highly recommend him

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