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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
3,034 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 3,034 reviews

February 14, 2024

Excellent customer service experience. Vanessa Hardley was very courteous and professional during my recent service. She kept me informed about the progress of the needed repairs and servi More

by tyronemichael7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
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Feb 16, 2024 -

Hendrick Lexus Charlotte responded

Tyronemichael7, thank you for your kind words and this wonderful review about Vanessa! Thank you again for leaving us this response!

February 13, 2024

Thomas, Paul, Alexander made our experience with purchasing our new Lexus a pleasure. Ralph did a wonderful job showing us the technology of the car. More

by bessy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Paul Alexander & Ralph
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Feb 16, 2024 -

Hendrick Lexus Charlotte responded

Bessy, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charlotte!

February 12, 2024

We had a great experience buying a new Lexus! Bruce did a great job selling us our new car and Ralph did a wonderful job showing us how to work our new car More

by NBenton904
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Bruce Fredette, Geron Helling
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Feb 13, 2024 -

Hendrick Lexus Charlotte responded

NBenton904, we are happy you found the team helpful in the purchase of your new car! Please let us know if there's anything else we can do for you. See you on the road!

February 12, 2024

Buying from Hendrick Lexus has always been a pleasure, enjoyed working with Michele and Donte. More

by Jackedwin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donte Small was a great help getting me to understand the loan paper., Michele Hanrahan
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Feb 13, 2024 -

Hendrick Lexus Charlotte responded

Jackedwin, thank you so much for the positive review!

February 11, 2024

If there was one word to describe Hendrick Lexus it would be EXCELLENCE beyond measure More

by Mpowell
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Thomas Bridges
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Feb 13, 2024 -

Hendrick Lexus Charlotte responded

Mpowell, we're glad to hear you enjoyed your visit.

February 08, 2024

Marija Snow was great to work with. She was professional, helpful, a good communicator, and very friendly. More

by HN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Print
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Hn, we're glad you had such a wonderful experience with us! Thanks again for sharing!

February 07, 2024

Marija Snow kept me informed and worked with me to complete my service needs during this service process. More

by mjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Print
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Mjp, we are glad we could help! See you next time!

February 07, 2024

Great service experience! Our service advisor, Marija Snow, was fantastic! She communicated with us throughout the service from start to finish! Keep up the great work irk, More

by Nugent28278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Print
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Nugent28278, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit with Marija. If you have further needs or questions, please reach out!

February 07, 2024

Great again to work with Marija Snow. She is responsive, keeps me informed, is always pleasant and had me on my way quickly. More

by georgetbrady3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Print
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Georgetbrady3, your satisfaction is our top priority. We're so glad to hear that Marija was attentive and got you in an out quickly. Thank you again for choosing Hendrick Lexus Charlotte!

February 07, 2024

Mariga Snow was very helpful. She thoroughly explained what was needed to repair my Lexus. More

by lands22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Print
Feb 10, 2024 -

Hendrick Lexus Charlotte responded

Lands22, thank you for the high star rating!

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