Hendrick Lexus Charlotte

I've been with Mike Underwood (Service Dep't) for many years now (with my Lexus vehicles)... on a scale of 1 - 10... I'd rate Mike as a solid 11+!!! His vehicle knowledge and focus on customer satisfactio years now (with my Lexus vehicles)... on a scale of 1 - 10... I'd rate Mike as a solid 11+!!! His vehicle knowledge and focus on customer satisfaction is 'spot on'!!!! With folks like Mike (and Kathy Tomasello (recently retired from Sales team), it's no wonder your dealership enjoys the success it does!!! More

My service representative, Michael Underwood, couldn’t have been better. He always keeps me informed of progress and lets me know if I need any further service to be scheduled. In a time when a lot of dea have been better. He always keeps me informed of progress and lets me know if I need any further service to be scheduled. In a time when a lot of dealer service departments can’t be trusted, I trust Mike More

Michael Mirek at Hendrick Lexus on Independence Blvd is am amazing guy! Always helpful and gets the job done. Very professional and is always ready to help! am amazing guy! Always helpful and gets the job done. Very professional and is always ready to help! More

Handled my nail-in-tire issue toward the appropriate recommendation to a new set of tires. Made the road hazard coverage in my maintenance plan work in my favor. Thank you. recommendation to a new set of tires. Made the road hazard coverage in my maintenance plan work in my favor. Thank you. More

Mike Mirek in service is AWESOME! ! Mike is very knowledgeable and is so kind. He always ensure that my vehicle receives the best service and that I am always informed of such. ! Mike is very knowledgeable and is so kind. He always ensure that my vehicle receives the best service and that I am always informed of such. More

ALWAYS HELPFUL AND GREAT SERVICE, ESPECIALLY OUR SERVICE ADVISOR MICHAEL MIREK WHO HAS HANDLED ALL OUR NEEDS FOR 3 YEARS SINCE WE MOVED FROM CALIFORNIA. THE LEXUS DEALER IS EXCEPTIONAL. ADVISOR MICHAEL MIREK WHO HAS HANDLED ALL OUR NEEDS FOR 3 YEARS SINCE WE MOVED FROM CALIFORNIA. THE LEXUS DEALER IS EXCEPTIONAL. More

I had my yearly service visit in mid May. Michael Mirek was my service advisor. He took very good care of me and gave me very good advice. This was my first encounter with Michael. My pre Michael Mirek was my service advisor. He took very good care of me and gave me very good advice. This was my first encounter with Michael. My previous service advisor was promoted to a different job. I will request Michael from now on. I was impressed by his professionalism. My service was done in speed time More

The service is great. I worked with Michael Mirek who was professional, courteous & friendly. I never have to worry when I take my ES350 in for service. I worked with Michael Mirek who was professional, courteous & friendly. I never have to worry when I take my ES350 in for service. More

Michael Mirek in the service department is the best! I highly recommend for sales and service. I highly recommend for sales and service. More

1st service for my LS500h. This was a wonderful experience. Mike Mirek, my service advisor, is the best! This was a wonderful experience. Mike Mirek, my service advisor, is the best! More