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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,689 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,689 reviews

June 12, 2023

Mike Underwood and Hendrick Lexus give amazing service. My 2000 Lexus GS is still on the toad and rins perfectly. My 3017 Lexus RX 350 get taken care of there mow. I drive from another state to see these More

by SAKMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Carter, Mike Underwood
Jun 15, 2023 -

Hendrick Lexus Charlotte responded

Sakmd, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2023

Hendrick Lexus IS always professional and gives quality service.. Michael Mirek was professional and worked to meet our schedule. It was our pleasure to have him as our service technician. More

by SBLiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jun 15, 2023 -

Hendrick Lexus Charlotte responded

Sbliles, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Thank you for sharing your experience with the world!

June 11, 2023

Excellent service experience. Mt service advisor, Michael Mirek, was knowledgeable, professional, and helpful. "Kudo's" to Michael. More

by crawfordlarrymel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mohr, Michael Mirek, Rupen Patel
Jun 15, 2023 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how Mike did. We hope you have a great day!

Jun 15, 2023 -

crawfordlarrymel responded

n/a

Jun 15, 2023 -

crawfordlarrymel responded

Mt service advisor, Michael Mirek, was knowledgeable, professional, and helpful. "Kudo's" to Michael.

June 10, 2023

As always Michele took care of my car finding the best solution and options to keep it as new. best customer service made my visit to the dealer a great experience More

by VSala2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jun 15, 2023 -

Hendrick Lexus Charlotte responded

Vsala2023, reviews like this give us motivation and help us ensure we provide high-quality care. We are so pleased to hear that Michele helped you find the perfect vehicle! We do hope we can be of assistance in the future. Take care!

June 10, 2023

Our services at Hendrick Lexus are always the best and working with Michael Mirek is great! More

by Billy Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jun 15, 2023 -

Hendrick Lexus Charlotte responded

Billy Jackson, thank you so much for the positive review! We are thankful for the opportunity to serve you and your vehicle!

June 10, 2023

Mike Underwood is the BEST in the Lexus Service Department! I have worked with him for several years and wouldn’t trust anyone else with my car. Trustworthy, dependable and excellent follow through More

by Lbane12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jun 12, 2023 -

Hendrick Lexus Charlotte responded

Lbane12, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

June 10, 2023

The people at the Lexus dealership on independence are great to work with in particular Michael Mirek, and BJ. I've bought 3 vehicles and God willing my next will be with them. More

by byronbetsill59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Jun 12, 2023 -

Hendrick Lexus Charlotte responded

Byronbetsill59, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! Thank you for the opportunity to serve you and we look forward to an ongoing relationship! Have a great weekend!

June 10, 2023

Mike Underwood with the help of Josh Mohr did a fabulous job. Josh has been my service manager for decades and has always taken the best care of me. Josh who is in his new role warmly soft transferred me More

by elainehwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mohr, Mike Underwood
Jun 12, 2023 -

Hendrick Lexus Charlotte responded

Hello Elainehwhite, thank you; we appreciate your feedback! We are excited for Josh and his new role, and glad to see it was a smooth transition to Mike. You are in great hands and we look forward to future visits! Have a great weekend!

June 10, 2023

The Service at Hendrick Lexus is the best. Michael Underwood is really attentive and gets the best care for my car and me. More

by kmshea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood, Rupen Patel
Jun 12, 2023 -

Hendrick Lexus Charlotte responded

Kmshea, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Mike at Hendrick Lexus Charlotte.

June 10, 2023

When I bring my car in for service I always get excellent service. Every thing be on point. Customer service is very good nice people. Always getting feedback in what is going on with my car. More

by artiebrown1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Jun 12, 2023 -

Hendrick Lexus Charlotte responded

Artiebrown1, your satisfaction is our top priority. Thank you for trusting us with your Lexus! Have a great weekend!

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