Hendrick Lexus Charlotte

Bruce was great to work with and extremely professional. This was our first experience with Hendrick Lexus and it won't be our last. I would be happy to recommend my friends and family to Bruce and this de This was our first experience with Hendrick Lexus and it won't be our last. I would be happy to recommend my friends and family to Bruce and this dealership. Thank you for helping me find a great car! More

Cliff did a great job - he was patient and thorough. Evertyhing was explained to my satisfaction and he went over all the points of the car before I left the parking lot. The only thing that made this Evertyhing was explained to my satisfaction and he went over all the points of the car before I left the parking lot. The only thing that made this "overall experience" a "good" one and not a "great" one were the additional sales pitches made by both the person who gave me my owner manuals, and the person who handled my paperwork. I would have given this a "Great" if Cliff had handled the whole process, well, all the selling aspects of the process. The car is awesome, I am extremely pleased with it and with the interaction with my salesman. More

Michael was very freindly from the point we first met. He helped me find a vehicle, with the options that I was looking for, that was in my price range. He worked to make me feel welcome, and comfortable He helped me find a vehicle, with the options that I was looking for, that was in my price range. He worked to make me feel welcome, and comfortable. This was a big step in my life, and he worked extra hard to be sure that every detail was covered. The customer service did not stop after I drove off the lot. He has been in contact with me several times, to be sure that everything is what I expected. More

Michael made us feel so welcome and was very professional. He was very knowledgeable about the RX350 we purchased and very thorough in his review of the car when we picked it up. He made the e professional. He was very knowledgeable about the RX350 we purchased and very thorough in his review of the car when we picked it up. He made the entire process very pleasant and we would not hesitate to buy another car from him. Hendrick Lexus is very fortunate to have such a star employee. More

Cliff did a great job and was very prompt and professional. We contacted and actually visited our local dealer, but decided to travel the (100) miles based on phone conversations with Cliff. He professional. We contacted and actually visited our local dealer, but decided to travel the (100) miles based on phone conversations with Cliff. He was able to find our specific car request (color, features, etc.) at a competitive price; determine the price of our trade-in; and email full numbers including sales tax, tags, etc. Upon our visit to the dealership to complete the sale, Cliff was outstanding walking us through the purchase process and explaining the new features of the vehicle. If Cliff had worked for the local dealer, I am confident we would not have needed to drive (100) miles. Bill Burleigh More

I have worked in customer service for the past 23 years and I notice how people conduct and interact with their customers probably more than others. In my experience Neal and the entire team at Hendrick w and I notice how people conduct and interact with their customers probably more than others. In my experience Neal and the entire team at Hendrick went above and beyond their roles. Someone at Hendrick's was with us the entire time answering questions and to show us where we need to come to have service work done when the time comes. They explained how the features of the car work and offered to meet with me at any time I have questions. As you know you just can't learn everything at one time, so I called back several times with questions and without hesitation was given the best service possible. Neal was very personable in remembering small details of my family which shows he took personal interest in my sale. I have been very pleased with my experience with Hendrick's Lexus. More

Ritchie was a pleasure to work with. He took over midstream with the absence of Butch Hammett and aeverything well. I look forward to working with Ritchie in the future. Ritchie was knowledgeable, pl midstream with the absence of Butch Hammett and aeverything well. I look forward to working with Ritchie in the future. Ritchie was knowledgeable, pleasant and professional in his approach and answered any questions I had with ease and expertise. More

I visited them today about a used IS250 listed on line for $23,999. Edmunds.com lists the car for just over $20,000 in "Clean" condition and $18,000 in "Average" condition. Prior to visiting I printed th for $23,999. Edmunds.com lists the car for just over $20,000 in "Clean" condition and $18,000 in "Average" condition. Prior to visiting I printed the CarFax from their website which showed an accident in 02/10. I went to the dealership, test drove it, and began the sales process. The first number the guy handed me was $24,490, $491 MORE than it was listed for! Secondly, I asked for the CarFax report and was told that "He couldn't find it because another salesperson currently had it". I told him that's fine, I have my own copy from their website and I wanted to know more about the accident it had been in. He looked like a deer in the headlights, promptly said my CarFax was incorrect and left the office. After 15 minutes of watching him go up and down the halls of the dealership he returned with his copy of the CarFax that did indeed show no accident. However, his copy ended 12/09 and mine was current. He then promptly went and printed a new copy and was "shocked and amazed" that the car had been in an accident. I then proceeded to tell him that I would like information regarding this accident in which he told me "it's impossible to find that information out", and then he offered me the car for $23,400. I told him the most I would be willing to pay for the car was the Edmunds.com True Market Value price which was between $16,000 and $18,000 which he promptly told me I was wasting his time. Needless to say I left and will NOT return to that dealership for any of my car buying needs. More

I brought my Lexus to this dealer (Hendrick Lexus in Charlotte NC) for fixing the power steering fluid leak. They charged me nearly $2000 to fix it and I agreed to have them fix the problem thinking t Charlotte NC) for fixing the power steering fluid leak. They charged me nearly $2000 to fix it and I agreed to have them fix the problem thinking they are charging premium but will do the job right. Next thing I know, the power steeling fluid still leaking after I paid for that service. I brought the car back and they want to charge $1500 more to fix it again. They are claiming that this leak is come from the different problem (rack and pinion not the pump that they fixed). I ended up paid another $180 for being stupid enought to bring the car back for for them to just to look at. I took the car to a mom-and-pop service shop and they fixed it for les than 1/2 the costs of Hendrick want to charge me. I am not a mechanic. All I know is my power steering fluid leak and I want it fixed. Why didn't they detect the problems and fix it the first time or at least, tell me what items need fixing, instead of fail to fix it the first time and try to charge me again for the same problem? I felt like being milked by this dealer and vowed not to bring my car there again and will think twice before bying another Lexus products. I gave rating 2 for customer service for the dealer's policy to provide customer a loaner car while their car in service. Other than that, I have no other positive thing to say about this experience. More

I purchased a certified 2000 SC400 over the internet from Hendrick. The car was represented to be in perfect cond. They didn't inspect it properly, or make the necessary repairs,and the exterior condition Hendrick. The car was represented to be in perfect cond. They didn't inspect it properly, or make the necessary repairs,and the exterior condition of the car was substandard. Tthe paint was highly chipped, swirled and pitted on all top surfaces, the interior front seats had the leather surface buffed off, the stereo system was non-functional (and still doesn't work after 5 trips to my local dealer), the drivers seat motor didn't work, the rear tail lights were out, the air cond. was stale-smelling. All in all this car should NEVER have been certified and should have been wholesaled out. Hendrick did not take responsibility for fixing the car's flaws prior to selling it and did not admit the car needed repairs, even after all flaws were documented by Lexus service personnel in Los Angeles. Lexus customer service (national) also did NOTHING to assist in curing the defects, other than the mechanical ones. The terrible condition of the interior seats, and the outside paint, including a severely pitted windshield, were not cured by either Hendrick or Lexus. I would NEVER buy another Lexus from Hendrick, nor would I ever buy another Lexus certified vehicle without seeing the car in person because once you buy it, they will do NOTHING to fix anything other than a "covered" part under the certification, meaning only mechanical failures. I was a former owner of a certified1995 SC400 bought locally in So. Calif. with no problems or issues but this experience with Hendrick over this internet purchase of the 2000 SC400 has been extremely frustrating. Hendrick did not act in good faith in representing the true condition of the car and did nothing to accept responsibility and agree to cure the cosmetic defects, which were substantial, or properly inspect the car, fix the mechanical defects, and cure the cosmetic issues (repaint the vehicle and replace/repair the seats). A big "thumbs down" - do NOT buy a car from them, or any Lexus dealer, over the internet, that is a certified vehicle because if you have problems when you receive it, and if it's not what was represented, you are going to be left out in the cold........... Shame on Hendrick Lexus and Lexus National Customer Service, they have soured me from every buying another Lexus certified vehicle again. More