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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,645 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,645 reviews

May 10, 2023

Great service. Thanks for keeping me posted while I waited and for explaining the details. More

by kmk14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
May 12, 2023 -

Hendrick Lexus Charlotte responded

Kmk14, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte! We love those updates too! Until the next time we meet, take care!

May 09, 2023

Dave was great and so communicative! The dealership provided great customer service and accommodations while I waited More

by Maria.barboza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
May 10, 2023 -

Hendrick Lexus Charlotte responded

Thank you Maria, for the amazing review! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

May 09, 2023

Michael Mirek is my advisor and he is always very pleasant and professional every time I bring my car in for service. However, the prices are a little high and they seem to be going up. More

by peggyeagles38@yahoo.com
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
May 11, 2023 -

Hendrick Lexus Charlotte responded

Peggyeagles38@yahoo.com, we really appreciate your feedback! Thank you for choosing Hendrick Lexus Charlotte! Take care!

May 09, 2023

Brandon Culpepper is my advisor, he is thorough and pleasant every time I am at the dealership. Big thank you to Brandon for being such a nice and dedicated employee. More

by Romaodus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper
May 10, 2023 -

Hendrick Lexus Charlotte responded

Romaodus, we're glad to hear you enjoyed your visit with Brandon. We do hope we can be of assistance in the future. Take care!

May 09, 2023

I have loved my car from Day 1. I have always received excellent care from the service dept. I really appreciate Mike Underwood and how he has advised me to do what I can do and m More

by lwarner7
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
May 11, 2023 -

Hendrick Lexus Charlotte responded

Hello Lwarner7, thank you; we appreciate your feedback and thrilled that you are loving your car! Kudos to Mike for delivering top notch service! Please don't hesitate to reach out if there's anything additional we can do for you.

May 09, 2023

Service writer Vanessa Hardley helped me feel comfortable with my first trip for service after my husband passed away. I was very appreciative as this was new to me. More

by Charlie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 11, 2023 -

Hendrick Lexus Charlotte responded

Charlie, we are so pleased you enjoyed your visit to Hendrick Lexus Charlotte!

May 08, 2023

I did not buy my car from Hendrick Lexus of Charlotte; however, I have used them for all of the maintenance on my SUV. Vanessa Hardley is my service advisor; I could not be happier with the service she p More

by jbradbishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
May 11, 2023 -

Hendrick Lexus Charlotte responded

Jbradbishop, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charlotte. We are lukcy to have Vanessa on our team and blessed to have you as our customer! Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2023

Brandon Culpepper is awesome! The service was quick and complete. Also want to shout out the Master Certified tech who worked on my car, Sam Close. Left the car clean and provided More

by gatrelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Culpepper, Sam Close
May 11, 2023 -

Hendrick Lexus Charlotte responded

Hi Gatrelle, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations! Great job Brandon and Sam! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charlotte

May 08, 2023

My experience with Michael Mirek is always pleasant and he makes sure that me and my vehicle is always taken care of. More

by lwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
May 11, 2023 -

Hendrick Lexus Charlotte responded

Lwhite, thanks for your praise and kind comments about Mike and our team.

May 08, 2023

I always have a great service appointment and working with Dave Machold was a pleasure! He kept me informed and was very professional!! Thx More

by Jonessk98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave machold, Josh Mohr
May 11, 2023 -

Hendrick Lexus Charlotte responded

Jonessk98, we're happy you found Dave and our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

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