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Hendrick Lexus Charlotte

Charlotte, NC

5.0
3,071 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 3,071 reviews

March 01, 2024

My service at Hendrix Lexus is consistently outstanding. I request Vanessa Hardley as my service consultant because she is an excellent communicator and provides timely and thorough updates about my vehicle More

by Linda Ferrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Hello Linda Ferrell, we appreciate you taking the time to leave us this feedback.

March 01, 2024

Marija Snow was a pleasure to work with. I'll certainly ask for her next time. Just hope next time it doesn't cost me so much money. lol. More

by lucinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Lucinda, thank you so much for the positive review! Until the next time we meet, take care!

February 29, 2024

Marija Snow and the Hendrick dealership were quite professional and took good care Of my vehicle. More

by Brown2943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Brown2943, your satisfaction is our top priority. Thank you for the opportunity to serve you!

February 29, 2024

When I made my appt, I don't think I was assigned a service adviser. I was there at the time of my appt and stood by my car for 30 minutes. Marija Snow jumped in and took excellent care of me. The v More

by tonipiercy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Hello Tonipiercy, we appreciate you taking the time to leave us this feedback.

February 29, 2024

Friendly staff and thorough workmanship. Our service contact was Marija Snow, and she did an excellent job getting me in & out of there. More

by Gkidsmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with Marija here at Hendrick Lexus Charlotte!

February 29, 2024

Marija S. was a pleasure as usual! She communicates very well about the process and let's you know what offers they have available. More

by Derek N.
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Derek N., thanks for your praise and kind comments about our team.

February 29, 2024

As always great service. Marija went above and beyond to keep me updated on my service! Great experience! More

by Michellekish
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 29, 2024

Wonderful service. the person taken care of me, David Machold was very professional and nice. he made sure everything was taken care of. Wondaful to work with. great ex More

by guystarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for leaving us this response!

February 28, 2024

We dealt with Lucas, Paul, Zay and Ralph. They were all knowledgeable, friendly and professional. We ran into a small glitch with acceptable payments which added to our time there. More

by annlewis02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zay, Paul, Ralph, Lucas Cooper
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Annlewis02, thank you so much for the positive review!

February 28, 2024

Ralph Yerkes and Abigail were very helpful. They are knowledgeable and great to work with More

by Fb2427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us! Kudos to Ralph!

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