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Hendrick Lexus Charlotte

Charlotte, NC

5.0
3,003 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 3,003 reviews

February 19, 2024

Vanessa provided excellent service when I dropped my car off to be serviced. Lexus has really good team that provided exceptional service. More

by Gilchrist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Feb 23, 2024 -

Hendrick Lexus Charlotte responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 18, 2024

Michael Mirek of Hendrick Lexus always provides EXCELLENT service. I can always count on him to ensure my vehicle gets the best service. He keeps me informed of what’s happening with my vehicle while it’s More

by Elle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Feb 23, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 18, 2024

A few months ago I accompanied my mom to purchase a new Lexus, and our experience was made truly exceptional thanks to Ralph Y., the Lexus Technology Specialist. Ralph tailored his explanations to ensu More

by GP
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes
Feb 23, 2024 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and could listen to you brag on Ralph all day! We are lucky to have him on the team and glad to know you had a wonderful experience. We are always more than happy to assist you if anything else comes up. Take care!

February 18, 2024

Michael Mirek helped me with my 40K service. As alway, he explained the details and had the car available when desired. I enjoy doing business with the dealership and Michael. More

by holofchak22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Feb 23, 2024 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 17, 2024

Micheal Mirek always takes great care of our cars and the service department is always on top of there game! More

by Allen4620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Feb 21, 2024 -

Hendrick Lexus Charlotte responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 17, 2024

We are elderly, and Michael Mirek always takes good care of us. Please thank him for us. More

by Richmcd66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Feb 21, 2024 -

Hendrick Lexus Charlotte responded

Richmcd66, your wonderful feedback and rating mean a lot to us. Thanks for taking the time to leave a review.

February 17, 2024

I have been getting excellant service from Hendrick Lexus in Charlotte for over four years. I always feel like a valued customer with the service consultant Mike Mirek. He is extremely helpful and professi More

by JJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Dowless, Michael Mirek
Feb 21, 2024 -

Hendrick Lexus Charlotte responded

Jjc, your satisfaction is our top priority. Thanks again for choosing us over the years.

February 17, 2024

The service at Hendrick’s Lexus has always been exceptional. Michael Mirek and his staff are truly the best I’ve ever experienced. More

by mamancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Feb 21, 2024 -

Hendrick Lexus Charlotte responded

Mamancini, thank you for the high star rating! Mike is awesome!

February 15, 2024

Mike Underwood is a great service adviser. He helps me get an appointment in the timeframe needed, when waiting there for service, he provides updates on repair time. He also values my time. More

by kristinkdean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Underwood
Feb 21, 2024 -

Hendrick Lexus Charlotte responded

Kristinkdean, thank you for sharing your positive experience! Until the next time we meet, take care!

February 14, 2024

Excellent customer service experience. Vanessa Hardley was very courteous and professional during my recent service. She kept me informed about the progress of the needed repairs and servi More

by tyronemichael7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Feb 16, 2024 -

Hendrick Lexus Charlotte responded

Tyronemichael7, thank you for your kind words and this wonderful review about Vanessa! Thank you again for leaving us this response!

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