Hendrick Lexus Charlotte

Marisa Kobaly provides excellent customer services. She's friendly and professional. Marisa will always be my choice for services. She's friendly and professional. Marisa will always be my choice for services. More

Same day drop off and received a loaner. Marisa Kovaly was my advisor, I’ve never dealt with a more transparent and professional person before. The technician Robby Tramell who worked on my Marisa Kovaly was my advisor, I’ve never dealt with a more transparent and professional person before. The technician Robby Tramell who worked on my vehicle was just as transparent and helpful with the video updates. All my work was done and the quotes received within a few hours. Glad I got to deal with an actual good dealership and personnel. More

I had a great experience with Hendrick Lexus. Kelvin was professional, considerate & very service oriented. Kelvin was professional, considerate & very service oriented. More

Brian never cease to amaze me, he makes it happen. He put his customers first making every interaction memorable. He makes all of his customers feel valued. I am certain each of his customers think He put his customers first making every interaction memorable. He makes all of his customers feel valued. I am certain each of his customers think they are his favorite. Brian Dowless love for his job is one of the main reasons he provides his customers with excellent service at every visit. Lexus, thank you for your commitment and dedication to hiring the right employee's to represent your company, Brian Dowless is the best. Most companies are successful because of those who work diligent on the front line. You are so fortunate to have him as a member of your team. More

I’m really happy with the service from Hendrick Lexus Charlotte and specially Vanessa Hardley, she was very professional and knowledgeable. She provided an excellent customer service. Charlotte and specially Vanessa Hardley, she was very professional and knowledgeable. She provided an excellent customer service. More

Great service department. Vanessa Hardley was great to work with and kept me updated during the service process. Vanessa Hardley was great to work with and kept me updated during the service process. More

Its so pleasant to have an advisor who is professional, patient and can explain what services you need for vehicle in plain terms. Vanessa listened to my concerns and took care of each one and even had my patient and can explain what services you need for vehicle in plain terms. Vanessa listened to my concerns and took care of each one and even had my car ready at the time I asked. Also Jaylen was kind enough to assist me with my dash screen. So the personal service, professionalism, attention to detail, and teamwork is the reason I choose Hendricks Lexus. More

I've worked with Mike Underwood in service at this dealership for over 12 years. It's always such a pleasure to see him and he takes great care of me and my vehicle. I can't recommend him more highl dealership for over 12 years. It's always such a pleasure to see him and he takes great care of me and my vehicle. I can't recommend him more highly. More

Had my Lexus serviced this week by Mr. Adrian Cruz-Cordero and the team. I was very happy with the quality of work and communication! I’ve owned other car brands before where I have to rea Adrian Cruz-Cordero and the team. I was very happy with the quality of work and communication! I’ve owned other car brands before where I have to reach out to the advisor for updates, but he was on it! Hope he is my advisor next time! More

Great service department. This is my third Lexus and one of the reasons I stick with them is because of their service. This is my third Lexus and one of the reasons I stick with them is because of their service. More