Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Lexus Charlotte
Charlotte, NC
2,437 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,437 reviews
November 06, 2025
Amanda was very accommodating and sincere. It was a very quick the financing process with friendly and professional staff. Will return back to this dealership in the future! It was a very quick the financing process with friendly and professional staff. Will return back to this dealership in the future! More
by karin739vols
Employees Worked With
Amanda Rivera, Ivan Blair
November 06, 2025
Excellent Service from this dealership. Marissa Kovaly is the number one service advisor there. She knows the Lexus way inside and out. Terry Presley is the best at his craft too. 36 years Marissa Kovaly is the number one service advisor there. She knows the Lexus way inside and out. Terry Presley is the best at his craft too. 36 years of experience working in the shop hands on if you've got a problem he can diagnose it. Highly recommend this dealership to everyone. More
by debij1963
Employees Worked With
MARISSA KOVALY-SERVICE ASVISOR
November 05, 2025
Professional Accomodating Friendly First Class. I would highly recommend them. Clinton was wonderful helping with our purchase and Mario was amazing delivering my new vehicle and educating me on th I would highly recommend them. Clinton was wonderful helping with our purchase and Mario was amazing delivering my new vehicle and educating me on the technology. More
by Daviesmichelle923
Employees Worked With
Clinton King and Mario Carvajal
November 04, 2025
very friendly staff. Clean Facility. Immediate response. Clean nice facility. Location is very good. I will recommend to anybody. Clean Facility. Immediate response. Clean nice facility. Location is very good. I will recommend to anybody. More
by Rameshshah60
Employees Worked With
Vanessa Hardley
November 03, 2025
I went in for a flat tire on my 6 month old 2025 Lexus GX 550 Lux+. Had a nail in my tire. They "repaired" it. Well by the next morning my tire was flat again. So back to back days of flats with spare tire b 550 Lux+. Had a nail in my tire. They "repaired" it. Well by the next morning my tire was flat again. So back to back days of flats with spare tire being put on car. Unfortunately, I was heading out of town to drive to FL that day. I asked if I could get a new tire bc I bought the tire package. Nope no new tires in stock. And was told I had to go to a Hendrick in FL to get a new tire. Well I am in Sarasota where there is no Hendrick. So I called the closest one which is 1.5 hrs away. I was told I'd have to drive there for an inspection so they could order the tire. So now I would have 3 visits to get a new tire. What is the point of the tire package. I am really annoyed and frustrated. Not only did I drive across the country with no spare and I am a single woman in my 50s. I now still have no new tire. Completely ridiculous. More
by CB
Employees Worked With
corey
November 03, 2025
I’m always grateful to work with Vanessa Hardley in the service department at Hendrix Lexus. She is patient, thorough, and informative and is always conscious of my time there waiting. service department at Hendrix Lexus. She is patient, thorough, and informative and is always conscious of my time there waiting. More
by BeckyA
Employees Worked With
Nick Mainor, Vanessa Hardley
