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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,603 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,603 reviews

March 02, 2026

The service provided and assistance of Ms Hartdley resulted in an outstanding and efficient experience. More

by tommy8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
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March 02, 2026

I am continually pleased with the service I get on my 2012 Lexus ES 350. It is comforting to know that my vehicle is in good hands and that I will receive expert service with each appointment.Vanessa Har More

by Steve Spigner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
March 02, 2026

The service I received from Vanessa was excellent. She thoroughly explained the details of the service. More

by clydechap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
March 02, 2026

Vanessa Hardley was very professional and courteous when I took my car for service. Everything was explained and the wait wasn’t that long. Loved the service More

by edivatude2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Report | Print
February 25, 2026

Hazma Delic was a great salesperson. Very nice and professional. Really made the purchase of our new vehicle effortless. No haggling More

by kevin.deitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamza Delic
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Feb 28, 2026 -

Hendrick Lexus Charlotte responded

Kevin, thank you so much for sharing about your sales experience at Hendrick Lexus Charlotte! We are thrilled to hear that Hamza provided you with a 5-Star Lexus experience! Congratulations on your new Lexus and welcome to the Hendrick Lexus Charlotte family!

February 25, 2026

The staff were a pleasure to work with. They were knowledgeable about my car and everything that needed to be done. More

by coachpath
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance Dept , Nick Mainor
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Feb 28, 2026 -

Hendrick Lexus Charlotte responded

Coachpath, thank you for taking the time to share about your recent experience with our dealership. We are very sorry to hear you feel this way about your recent visit. We are always looking for ways to improve our guest's experience and we thank you for the opportunity to remedy the situation.

February 24, 2026

The dealership is very clean and everyone’ is very nice. When your car is being serviced and they see anything that needs more attention they keep you informed. More

by chkinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
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Feb 24, 2026 -

chkinney responded

Working with Brian Dowless is wonderful. He always ask if we have any concerns with our car. He keeps us informed if the servicing is going to take longer than expected and why it is taking longer.

Feb 28, 2026 -

Hendrick Lexus Charlotte responded

Chkinney, we appreciate your kind feedback about your recent service visit at Hendrick Lexus Charlotte! We look forward to serving you again at your next visit. Thank you for being part of our Hendrick Lexus Charlotte family!

February 24, 2026

You charge me for too much for what you did. I don't know if I will use this dealership again. More

by ronfarmerbarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marìsa Kovaly
Report | Print
Feb 26, 2026 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to leave us feedback about your recent experience, ronfarmerbarber. We are disappointed to hear that your experience did not meet our standards and would like the opportunity to discuss it further. When you have a moment, please call our Service Manager, Bryan Harrington, on his direct line, (704) 568-4852 , or email bryan.harrington@hendrickauto.com.

February 22, 2026

Marisa did a great job for us. She took time to explain things and we were pleased. More

by Jean
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marisa
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Feb 26, 2026 -

Hendrick Lexus Charlotte responded

Jean, we're glad to hear we delivered such a great experience during your visit at Hendrick Lexus Charlotte. Thank you for being part of our Hendrick Lexus Charlotte family! If there's anything further we can do for you, we are happy to help!

February 22, 2026

Great service department! Brian was so helpful and our car was done before we expected. More

by Klpardell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Report | Print
Feb 26, 2026 -

Hendrick Lexus Charlotte responded

Klpardell, thank you so much for your 5-Star rating of Hendrick Lexus Charlotte! We are pleased to hear that Brian was so helpful during your time with us. Thank you for being part of our Hendrick Lexus Charlotte family and we look forward to serving you again during your next visit!

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