Hendrick Honda

Business Model Needs to ChangeE Everyone at Hendrick Honda was very nice throughout the process, and the salesperson who worked with us was friendly and helpful, but the process itse Everyone at Hendrick Honda was very nice throughout the process, and the salesperson who worked with us was friendly and helpful, but the process itself was painful. It's because of the business model dealerships employ -- or rather the game they play. The price is never "the price." The sales person says this is the price. You, as the buyer, say that's more than I thought and I can't afford it. The salesperson tries to get to to say what the price is you have in mind. You give a number, and then the salesperson has to "go talk to the manager." The salesperson comes back with a price higher than what you said you could pay. More negotiations go on. The sales person has more discussions with the manager. The manager comes to talk to you. (It seems to be worse when trade ins are involved.) You finally get to an agreed upon price and then you have to do the paperwork with the business manager, who uses high pressure sales tactics to get you to buy warranties etc. The business manager gets abrupt when you don't buy the warranties; the salesperson's manager is never seen again (despite earlier trying to form so kind of bond)...and the sales person is left to have to make us as the buyers feel good about walking out with a car that costs us more than we should have paid and for killing almost 6 hours of our day. Seriously -- with all the information available online so buyers are more educated and no about the margins on cars and the value (or lack thereof) of warranties -- and the cuts all the people involved in selling the car get -- why is this business model still used? It just makes for a long, high-stress day and creates a negative overall impression. We've always had good luck with Hondas and with the service on them. Buying them is another thing -- I really hope never to buy another car from a dealership. More

First Used Car Several friends buy only good used cars but I never had. I was always afraid there was a reason to turn in a good working car and I did not want to bu Several friends buy only good used cars but I never had. I was always afraid there was a reason to turn in a good working car and I did not want to buy a problem (my car was 13 years old and still working well, but had no backup camera). That was the reason I felt I needed a certified used car.I also wanted one I could easily find in a parking lot. Within a day of meeting and talking with Melissa Evans, She was able to come up with the absolute perfect car with low milage and that had added features that I did not think I really needed but am now so glad to have. I am so enjoying my new used Honda! More

prompt and courteous Bought a 2020 Ridgeline through the Costco Program. Purchase was seamless. Truck was out front when I arrived and ready to go. Troy Rivens was very k Bought a 2020 Ridgeline through the Costco Program. Purchase was seamless. Truck was out front when I arrived and ready to go. Troy Rivens was very knowledgeable of the product and made the buying process enjoyable. More

I can always rely on the Hendrick of Charlotte service team to keep my Honda Fit in top condition. On my recent visit, Service Advisor Ryan Johnson listened patiently to my questions and did an outstandin team to keep my Honda Fit in top condition. On my recent visit, Service Advisor Ryan Johnson listened patiently to my questions and did an outstanding job from start to finish! More

Courteous, Professional, and Dependable I purchased my Honda Acord Sport with the dealership about 8 months ago and have been in for services a couple of times and have been thoroughly pleas I purchased my Honda Acord Sport with the dealership about 8 months ago and have been in for services a couple of times and have been thoroughly pleased with all of the staff. Kudos to all of the team there! More

Not overbearing. They were welcoming and there was no Not overbearing. They were welcoming and there was no pressure to buy. They found exactly what I was looking for. My sales rep Troy and internet sal Not overbearing. They were welcoming and there was no pressure to buy. They found exactly what I was looking for. My sales rep Troy and internet sales manager Andrew were excellent. More

Hendrick fan for years I have bought/leased 7 or 8 cars over the last 10 years and I always come back to Hendrick Great service. Big shout to Dennis who always gets it don I have bought/leased 7 or 8 cars over the last 10 years and I always come back to Hendrick Great service. Big shout to Dennis who always gets it done and is a pleasure to deal with. More

Professional, Caring, and Fair Manny was great to work with, as was Sandy, Brad, and others. They had an even better version of the vehicle I was looking for, had it ready when I ar Manny was great to work with, as was Sandy, Brad, and others. They had an even better version of the vehicle I was looking for, had it ready when I arrived, and they were very fair and personable throughout. More

Very professional service. We brought our Honda CRV in for a 5,000 mile oil change. When we had purchased the automobile I was told to just bring in the car for this service, no We brought our Honda CRV in for a 5,000 mile oil change. When we had purchased the automobile I was told to just bring in the car for this service, no appt necessary. We dealt with Ryan Johnson, he was very polite and friendly. He told us he would get us in and out hopefully within the hour even though we had no appt. We were out in 45 minutes. Ryan is very professional and an asset to the Hendricks Dealership. More

Was able to buy a new car in one afternoon thanks to a seamless and easy online-to-in-person process. Also sold my trade-in for a fair price. Sales people were super friendly and nice, explained everythin seamless and easy online-to-in-person process. Also sold my trade-in for a fair price. Sales people were super friendly and nice, explained everything I had questions on and generally went above and beyond to make sure my first car buying experience was easy, non-confusing, and fun. More