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Hendrick Honda Easley
Easley, SC
650 Reviews
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Showing 650 reviews
September 01, 2011
I took my 2008 Accord in to have the maintenance application of cleaner and wax done to the paint on my car (I purchased the $300 plan). When I picked it up and went home, I looked closely at the qu application of cleaner and wax done to the paint on my car (I purchased the $300 plan). When I picked it up and went home, I looked closely at the quality of work that had been performed on my car. The entire top surface of my car was very rough to touch and not smooth like it should have been after being detailed. I went back to the service department and told them that the surface of the paint was very rough. The taller man in that department looked at the surface of my car and said at first that it needed "buffing out", then after he looked very closely at the surface of the hood, he said that it looked like the car hadn't been waxed, and then ran his hand over the car and he said that it felt like overspray. He then asked me "Didn't you get some paint work done to the trunk of your car?" I replied, "Yes, two years ago and if it was overspray from my trunk being painted two years ago, how come the trunk has it all over it too?" He then replied, “I’m not even going to go there". His insinuation that the condition of my car was due to my negligence in care of my car was humiliating and upsetting. They then called the person to come to the service department that detailed my car. When he arrived, he said that he had waxed my car and would wax it again. He said that it wouldn't take long and that I could wait, it would be about 5 minutes and he would have it done. When he said that, I wondered if that was the same amount of time that he spent the first time waxing my car. I replied, "5 minutes? -- I don't think so.” The service gentleman then asked me when I would like to make another appointment to have my car RE-DONE---I told him that the only appointment I needed to make was with the service manager. The demeanor and attitude in the service department is one that they are doing you a favor by servicing your Honda there instead of one of taking care of the customer's needs. I have noticed this from the first time that I dealt with the service department and actually do not like to even go for service. He said that the service manager was there now, but I declined to speak with him at that time because my blood pressure was way too elevated to speak with anyone. I asked them to make me an appointment with the service manager and to let me know and I left. I called the service manager the following morning at approx. 9:00 a.m. (after not hearing from him the afternoon before or that morning) and informed him of my experience with the service department and he apologized for the incident and an appointment was made for me to once again do without my car and bring it back to have my car serviced. Upon picking my Accord up, I was told that it was overspray on my car and that another customer that had his car done the same day as mine, had to bring his car back because it had overspray on it. I WONDER IF HE WAS ASKED IF HE HAD ANY PAINTING DONE ON HIS CAR AND POSSIBLY IT WAS HIS ERROR THAT IT HAD OVERSPRAY ON IT???---All-in-all, I think this explains my rating.....if you wish to discuss this matter with me, I will be more than willing--I welcome your call......Ed Stolzenbach..864-907-8456 More
by stolzed
Employees Worked With
service department
September 01, 2011
The people at Hendrick Honda are very professional and very nice to do business with. They always explain what needs to be done and what it will cost. I trust them and feel they are always honest in the very nice to do business with. They always explain what needs to be done and what it will cost. I trust them and feel they are always honest in their opinion of what needs to be done. More
by aowens104
Employees Worked With
T. Neal , Tim Neal
September 01, 2011
Patrick was very pleasant to work with and knowledgable, he was able to support all of or needs on a Sunday afternoon when all other dealerships were closed. We will definitely recommend Hendrick Honda and he was able to support all of or needs on a Sunday afternoon when all other dealerships were closed. We will definitely recommend Hendrick Honda and Patrick to our friends. More
by kdavis1471
Employees Worked With
Patrick Oliver
August 31, 2011
From the time I arrived till I drove away in my new Honda From the time I arrived till I drove away in my new Honda everything went very smoothly. I had a great experience there.Everyone was very friendly a From the time I arrived till I drove away in my new Honda everything went very smoothly. I had a great experience there.Everyone was very friendly and helpful. The transaction went very quickly and thoroughly.I would recommend this dealership to anyone. More
by kittyhap
Employees Worked With
Ron Pavlowski and Joe Konopacke , Joe Konopacke
August 24, 2011
I don't buy cars on a regular basis and was a bit nervous about dealing with a salesman. Major went the extra mile relieving my fears and helping my son and I to find the right car for the right price. I mad about dealing with a salesman. Major went the extra mile relieving my fears and helping my son and I to find the right car for the right price. I made an offer and they accepted without any hassles. Thank you Major for a great car buying experience. More
by Donald Bishop
Employees Worked With
Major Easthagen
August 19, 2011
Rodney was so nice!! He explained everything that needed to be done to my car and offered me some very good advise. I appreciated that he didn't pressure me into getting this and that done to my car. I'll to be done to my car and offered me some very good advise. I appreciated that he didn't pressure me into getting this and that done to my car. I'll be back :) More
by kap
Employees Worked With
Rodney, Rodney Shirley
August 15, 2011
Hey Donnalee, Just wanted to let you know Carolyne’s Hey Donnalee, Just wanted to let you know Carolyne’s move to USC-Columbia on Saturday went great and she is adjusting well to college life. I also Hey Donnalee, Just wanted to let you know Carolyne’s move to USC-Columbia on Saturday went great and she is adjusting well to college life. I also wanted to thank you and your service staff for the repair on her 2005 Honda Accord Coupe on such short notice!!! You guys were great. Thanks again for your personable service you gave me and my family!!! Take care and talk to you soon. Thanks again!!! Randy Martin More
by rlm032264
Employees Worked With
Donnalee Acker
August 09, 2011
My experience with Hendrick Honda of Easley was wonderful! When I stated in my first contact email with this dealership, that I wanted this experience to be as pleasurable & successful as possible. wonderful! When I stated in my first contact email with this dealership, that I wanted this experience to be as pleasurable & successful as possible... I didn't imagine the prospect that my expectations would be EXCEEDED! Terrie Hall went above and beyond what I feel any normal sales person's duty actually is. In working with her, I was never made to feel like we were doing business. While I know her part was not easy, it always felt that way because of her professionalism! I would also like to mention Mr. Joe Konopacke. Financing was probably my greatest worry in car buying but he took very good care of me & made the process a very smooth one. You guys have a wonderful team on your hands! More
by porche85
Employees Worked With
Terrie Hall; Joe Konopacke, Joe Konopacke
August 07, 2011
The people in the service department have always been very friendly and helpful. I like the fact that they know me by name and take the time to not only find out what problem you might be having with yo very friendly and helpful. I like the fact that they know me by name and take the time to not only find out what problem you might be having with your car but also find a little time to talk with you as they would a friend. The service is always good and they usually come extrememely close with the ewstimated price you'll have to pay and the actual price. More
by adamspc
Employees Worked With
Scott Gordon, Scott Gordon
March 30, 2005
Yvonne and John are by far the best new car sales people I have ever worked with. I knew the model vehicle I wanted and had a target price. John asked what that price was, checked a couple numbers and agr I have ever worked with. I knew the model vehicle I wanted and had a target price. John asked what that price was, checked a couple numbers and agreed to my offer. The vehicle is on the lot and he even agreed to hold it with just a verbal agreement. We even worked out tentative trade value too.<br> Both John and Yvonne were very attentive and helpfull. It may be cliche to say they bent over backward to serve the customer, but in thier cases it is more than true.<br> I would recommend and encourage anyone within at least a 500 mile radius to work with these two people. They are absolutely fantastic.<br> There were no typical high pressure sales. Only very friendly business. They have single handedly made automotive dealers a pleasure to deal with. More
by newhelipilot
Employees Worked With
Yvonne Williams, John Miller
