Hendrick Honda Easley

Always a bad apple on the tree.. Poor customer handling.... Unable to reach business manager, even he left his cell number. Very scary when people like Brian handling your financing.. Poor customer handling.... Unable to reach business manager, even he left his cell number. Very scary when people like Brian handling your financing.... Poor, poor, poor service... And this is not the all dealership, just bad apple... As always.... After getting home started looking at paperwork what was signed at dealership and found things what was completely apposite what was discussed... Try to reach guy for 3 days, no luck. End up going back to place to be able to solve problem, but now since paperwork went to financial company have to wait 2 weeks to cancel some staff.... We will see if that will be cancelled in two weeks..... Not recommended..... More

GOT A GOOD DEAL!! I HAD BEEN SHOPPING AROUND FOR A GOOD DEAL ON A 2014 CRV. FOUND ONE IN TENNESSEE. IM IN SOUTH CAROLINA. MY HUSBAND TALKED TO THE FINANCE GUY THERE AND I HAD BEEN SHOPPING AROUND FOR A GOOD DEAL ON A 2014 CRV. FOUND ONE IN TENNESSEE. IM IN SOUTH CAROLINA. MY HUSBAND TALKED TO THE FINANCE GUY THERE AND HE QUOTED $2000 BELOW ASKING, BUT I REALLY DIDNT LIKE THE COLOR. WE WERE GOING TO GO AND GET IT ANYWAY. I LOOKED ONLINE AND FOUND THE SAME CAR, BUT THE COLOR THAT I REALLY WANTED. MY HUSBAND CALLED THEM UP, HE TALKED TO THE FINANCE MANAGER JOEY. REALLY COOL GUY!! JOEY SAID IF YOUR REALLY SERIOUS ABOUT BUYING, HE'D MATCH THE PRICE OF THE ONE IN TENNESSEE. HE DID AND HE THREW IN FREE ALL WEATHER FLOOR MATS. I WORKED WITH THE SALESMAN RICH HE WAS REALLY GOOD AS WELL. THEY GAVE ME A GOOD DEAL ON MY TRADE IN AS WELL. OVER ALL I HAD AN EXCELLENT EXPERIENCE WITH HENDRICK HONDA EASELY!! More

Trading in 2007 Acura TL Type-S for 2014 Honda Civic SI I was heading to a competitor dealership looking for a new vehicle. I decided to stop at Hendrick Honda on the way. When I stopped I walked in and was I was heading to a competitor dealership looking for a new vehicle. I decided to stop at Hendrick Honda on the way. When I stopped I walked in and was greeted by the receptionist. I asked for a new car salesperson and Brad was who was responded to the call over the loudspeaker. He was polite and courteous. He asked me what I was looking for specifically and I explained I didnt have anything particular in mind. I explained to him the vehicle I currently had and the features I enjoyed. (Heated seats, backup camera, Bose sound system, built-in navigation, and it was also a 6 cylinder engine) My review is based on my experience, not lack of knowledge of the vehicle, for that I blame myself. Not doing the proper research on the vehicle I was looking to purchase was a rookie's buying mistake. (Which I have not purchased many cars, this is my second) So Brad decided to show me the 2014 Honda Civic SI, he explained the newest hottest features of the vehicle taking pride in boasting that out of most of the sales associates he had the most knowledge of the new vehicles features and options. Which were all very nice and exciting. But some of the things he explained about the car ended up not being necessarily true. After taking the vehicle home from purchasing, I began to read through the warranties I had purchased, the cars manual and other pamphlets that came with the car. Thats when I realized I had been juked or duped with some features of the vehicle. Ill explain what I was told I would get and what I thought I was getting and what I actually received. The new HondaLink technology that they are putting in the 2014 Civics and the 2015 Fits is a pretty neat system. But unfortunately there are strings attached that the sales person conveniently forgot to mention. Prime example: The salesperson Brad explained to me that the car did NOT have a built in GPS. Which originally was a turn off for me, for which he responded "But with Honda link and a smartphone (iPhone) you can use your GPS on your phone along with the car to give you step by step or turn by turn voice navigation." This is probably my biggest upset is the fact that this just isnt true. You have to have HondaLinks app for navigation downloaded from the Apple App store which is $60.00. Also the cords and such needed did not come with the vehicle, and can run up to $100 alone. When you explain to someone that you love the car you are trading in and would like something comparable you would assume you would be receiving or introduced to something that would be similar. After doing some investigating at home I can not really see the similarities of the Honda Civic SI and the Acura TL Type-S. The 2014 Honda Civic SI IS a very nice car. It has some very nice features and comes stock equipped with newer technology you wouldnt have found for a car of that price. I just cant help but feel lied to or misled to believe something that wasnt true. I will be contacting the dealer to discuss this situation so it doesnt happen again, but this is a fair review I feel of this Dealership and its reflection on me the buyer. More

We were going to see a car and confirmed I was coming which was directed to Earnie who in turn has Luana contact me in an email to tell me the car is sold. I was told they tried to contact me on to start which was directed to Earnie who in turn has Luana contact me in an email to tell me the car is sold. I was told they tried to contact me on to start the ball rolling on looking at this car (not true) I wasn't contacted until I sent a message that my business must not be important to them. Ernie wouldn't reply to my emails, until I expressed how disappointed I was in his performance as a manager... and he was still not such a friendly person. Luana in turn wanted to still try and find a car and to add insult to injury sent me the link to the car I was told was sold. Hmmmm... not cool! Needless to say, I went to Toyota and got a great car for a great price with no issues like experienced with this dealership. The level of professionalism between 1 - 10 I give a Zero. More

The new Accord I just purchased from Hendrick Honda in Easley was one of the best purchasing experiences I have had buying a car. John Gibbs was excellent and Joseph Berry really knows how to describe th Easley was one of the best purchasing experiences I have had buying a car. John Gibbs was excellent and Joseph Berry really knows how to describe the features you need to know before you leave. When I came from North Carolina to talk with them about a potential purchase I did not know what to expect, but they were excellent as other reviews attest and I would definitely also recommend them if you are in the market for a new car. More

Couldn't have been more pleased with my first experience with this dealership. I called in the morning, already knowing exactly what I was looking for and the price point I wanted to be at. I l experience with this dealership. I called in the morning, already knowing exactly what I was looking for and the price point I wanted to be at. I literally had a quick and pleasant 10 to 15 minute conversation with Ernie and had a verbal deal done. Not only was it easy, but they had the best price over three other dealerships in the upstate, which made the decision easy. When I came in, I met Ernie and Nancy and had the paperwork done in a little over an hour. The price never changed once from our phone conversation. Nancy was very helpful and attentive during the process. Joe was also very pleasant to work with when setting up the financing. The rest of the staff, just in observation, also seemed to be pleasant, helpful, and upbeat. I'm not one to write many reviews, but I felt that my experience here warranted praise. I couldn't be more pleased with my experience here and came away feeling that they were genuinely appreciative of my business. My initial dealings with Ernie really couldn't have been an easier, and is hands down the easiest and most pleasant car negotiation I have ever had. I would have no problems strongly recommending them. Good job guys! More

First time buyer from Hendrick, but I will probably be a buyer for life after this. The service was quick, painless, and extremely friendly. Got a good deal on a Honda with the most friendly service. Ern buyer for life after this. The service was quick, painless, and extremely friendly. Got a good deal on a Honda with the most friendly service. Ernie, Marlene (Goubert), and Jennifer (Crosby) were all amazingly easy to work with - a true pleasure to work with. Marlene was awesome. She was extremely knowledgeable, and if she didn't know the answer, she knew how to get it - fast. I never felt like I had to really wait. Once the negotiating was over with, which was painless by the way, I was immediately take over to Jennifer Crosby, who was my financial consultant. She was swift, organized, and extremely knowledgeable about all my options. She's extremely personable which makes it easier to work through the paperwork without even realizing it. Once this was over with, I had to clean out my trade in and Marlene helped me do that as well. The service I received was from top to bottom a 10 out of 10. No complaints, and they earned and deserve a great review. Thanks to all three of you for the great service. See you again at my first checkup. More

We were shopping for a pre-owned first car for our teenage daughter. We had several less-than-pleasant encounters with other dealerships until we got to Hendrick Honda. Very first thing we noticed w teenage daughter. We had several less-than-pleasant encounters with other dealerships until we got to Hendrick Honda. Very first thing we noticed was that the sales staff were all neatly and similarly dressed. We were greeted immediately, and treated with warmth and respect, There were a few cars available that met our requirements in our price range. We narrowed it down to and test-drove two vehicles We purchased an '04 Honda Accord EX on a Saturday, toward the very end of the business day. We chose to take delivery later that week so we could get the vehicle insured (our insurance agent is not available on weekends.) There had been a moderately-sized black scratch/scuff mark on the rear left bumper, which was gone when we came back to take delivery of the vehicle - they did an amazing job. We could not even tell where the mark had been. Marlene had all the necessary paperwork prepared so that when we came to pick the car up we did not have to wait during that process. Further, she took the time to show our daughter all the fun and extra features that this car has, and how to use them. Marlene Goubert was polite, knowledgeable, professional, and fun to do business with! Our daughter loves her car, and we will recommend Marlene and Hendrick Honda to anyone we know who is looking for a car! More

THIS IS OUR SECOND HONDA ACCORD WE HAVE PURCHASED FROM HENDRICK IN EASLEY AND OUR SECOND FROM BARB C. BOTH EXPERIENCES HAVE BEEN A+. THE ENTIRE PROCESS WAS A PLEASING, PROBLEM FREE SALE. THE 2013 COUPE I HENDRICK IN EASLEY AND OUR SECOND FROM BARB C. BOTH EXPERIENCES HAVE BEEN A+. THE ENTIRE PROCESS WAS A PLEASING, PROBLEM FREE SALE. THE 2013 COUPE IS A COMPUTER ON WHEELS,BUT BARB MADE SURE WE KNEW THE CAR IN AND OUT. DRIVING IT IS A PURE DELIGHT. THE ONE DRAW BACK WAS OUR DISAPPOINTMENT WITH THE INTERIOR ILLUMINATION'S LACK OF LIGHT IN THE LEG WELL. WE TOLD BARB WE WERE NOT PLEASED AND THAT IT WAS NOT WORTH THE $$ TO INSTALL SUCH AN ADDED ITEM. SHE ALONG WITH THE MGR.OFFERED TO GIVE US FLOOR MATS AS COMPENSATION FOR OUR DISAPPOINTMENT. THAT WAS MORE THAN FAIR,SINCE WE ASK FOR NOTHING TO BEGIN WITH AND BARB MADE THE OFFER VIA PHONE. I WOULD RECOMMEND THIS DEALERSHIP FOR THE FRIENDLINESS OF THE ENTIRE STAFF AND SERVICE DEPT,AND FOR DOING THINGS RIGHT TO MAKE THE CUSTOMER FEEL COMFORTABLE AND HAPPY WITH THE SALE.THANK YOU BARB AND HENDRICKS HONDA!! More

My family and I were on summer vacation in Sky Valley, Georgia. Driving in the Mts., I was experiencing a severe shimmey while braking in our Honda Odyssey. Needing to get it checked out, I called Hendri Georgia. Driving in the Mts., I was experiencing a severe shimmey while braking in our Honda Odyssey. Needing to get it checked out, I called Hendrick Honda in Easley, S.C. We had heard great things from family and friends about this dealership and since we bought our van from the Hendrick dealership in Bradenton, Fl., it was very convienent. Called and set-up an appointment and asked if a shuttle was availble, which it was. Arrived at dealership, a little late, met by Rodney, explained the problem and a shuttle was immediately pulled around for us. Jacob (hopefully spelling his name right) was the young driver. What a pleasure, and seemad wise beyond his years. Very bright future he has. Took us to Greenville to check out movie times and options for lunch. Dropped us at a resturant close enough for us to walk back to movie theatre. Lunch, movie, family and a call for the return shuttle ride. A prompt pick-up by a differnt driver and I apologize, I don't remember his name, but an older gentleman, just as pleasant as Jacob, took us back to the dealership. Rodney had the work done, no charge, problem solved and back to Sky Valley, safely, we drove. I had 3 weeks vacation and can honestly say it was one of the most pleasant days I had. Thank you guys and Hendrick Honda! DeLoy Dahlman Bradenton, Florida More