Hendrick Dodge

Great service team that puts the customer first and delivers a great experience across the board etc delivers a great experience across the board etc More

TOOK ADVANTAGE OF THE BUY 3 TIRES AND GET THE 4TH FOR $1. 00. tHEY GOT MY VEHICLE IN IN A TIMELY MANNER AND BACK TO ME SOONER THAN EXPECTED. 00. tHEY GOT MY VEHICLE IN IN A TIMELY MANNER AND BACK TO ME SOONER THAN EXPECTED. More

Poor Service and Unjust Charges at Hendrick Dodge Ram of Cary NC I am writing to express my deep dissatisfaction with the service I received at Hendrick Dodge regarding the repair of my truck. A few mont Cary NC I am writing to express my deep dissatisfaction with the service I received at Hendrick Dodge regarding the repair of my truck. A few months ago, I brought my "Brand new truck" in for a lengthy repair. I was provided a loaner vehicle and assured that I would only be responsible for the gas. However, the repair was not completed properly, and I had to return to the dealership multiple times over several months. On one occasion, when no loaner vehicle was available, I was directed to Hertz for a rental and was again assured that I would only need to cover the gas. After several months, when the repair was finally completed, I received a bill for toll charges and a daily rental fee totaling $180. This directly contradicted the dealership’s original promises. Throughout this ordeal, I attempted to contact the service representative numerous times via phone calls, texts, and voicemails. Unfortunately, he only returned my call once. This lack of communication forced me to visit the dealership in person to express my frustration. Despite multiple efforts to resolve these issues, the dealership has refused to cover the charges and has not upheld its commitments. I have dealt with many dealerships in the past 30 years and never encountered such poor service. I hope this feedback prompts the dealership to take accountability, improve its customer service, and honor its commitments in the future. More

I had a great experience at this dealership! Marie helped me a lot getting all the information I needed. I recommend this dealership! Marie helped me a lot getting all the information I needed. I recommend this dealership! More

Timely, not pushy, thorough but like all car repair shops overpriced for services. Answered all my question. overpriced for services. Answered all my question. More

Service and parts department people helped me with a filter issue only Ram. Will be back. Thank You All filter issue only Ram. Will be back. Thank You All More

The dealer folks were friendly and knowledgeable however they had my truck for a number of days due to availability of parts. I was quite surprised that they had to get the part from Texas given how many ra they had my truck for a number of days due to availability of parts. I was quite surprised that they had to get the part from Texas given how many ram dealerships there are in the United States and, all the auto parts stores. More

Hendrick Dodge in Cary has, by far, been the best dealership in the Triangle I have worked with to purchase a new vehicle. I had the privilege to work with Justin Lewis, a sales associate, who was ex dealership in the Triangle I have worked with to purchase a new vehicle. I had the privilege to work with Justin Lewis, a sales associate, who was excited to make both his finance and new car managers work for customer sales. The best part of working with their team is the transparency at every level and throughout the process. I would work with Justin Lewis in the future due to his factual presentation during the process. More

Fast service and great at keeping me informed of what's going on! Brevitt (sorry if I didn't spell your name correctly) was my service advisor and provided great customer service! going on! Brevitt (sorry if I didn't spell your name correctly) was my service advisor and provided great customer service! More

Had a great experience with Taylor of Hendrick Dodge in Cary! The dealership itself was clean and neat and Taylor’s experience is unrivaled! The process was exceptional from start to finish and incredibly Cary! The dealership itself was clean and neat and Taylor’s experience is unrivaled! The process was exceptional from start to finish and incredibly smooth compared to all the other times I had to purchase a vehicle. Taylor made everything easy to understand and made my car buying experience amazing! Thanks Taylor! More