Hendrick Chrysler Dodge Jeep RAM

My experience in the Service Dept 6-19-15 The staff members were very courteous and helpful. Especially Paul and Henry. I was pushed for time and had a lot to do. Paul called the courtesy shut The staff members were very courteous and helpful. Especially Paul and Henry. I was pushed for time and had a lot to do. Paul called the courtesy shuttle to help me finish some errands while getting my car serviced. They were conscious of my time and very efficient Henry, the driver was very nice and welcoming. More

Ask and you shall receive!! When I tell you my sales rep Christy Taylor was awesome!!! She asked me what I wanted, I told her and she made it happen. Not only did she locate th When I tell you my sales rep Christy Taylor was awesome!!! She asked me what I wanted, I told her and she made it happen. Not only did she locate the car for me, They had it her for me within 3days! I would recommend Christy Taylor and Hendrick to everybody. More

Excellent My experience in purchasing a vehicle from Hendrick was good. Christy Taylor was my sales rep. She made sure that she kept me inform on what was happe My experience in purchasing a vehicle from Hendrick was good. Christy Taylor was my sales rep. She made sure that she kept me inform on what was happening every step of the way. When it was all said and done I walked away with a brand Chrysler 200. More

Excellent Service I came in to get my oil changed after working 14 long hours overnight. Paul had me in and out in under 30 mins!!! Paul always has a smile on his face I came in to get my oil changed after working 14 long hours overnight. Paul had me in and out in under 30 mins!!! Paul always has a smile on his face and is willing to go the extra mile to help his customers!! I highly recommend having your service done at Hendrick and don't forget to ask for Paul! More

Taking the time to listen, then followed through! Paul took the time to listen to my concerns and followed through by doing exactly what he said he would do, and follow upped a few days later to ensur Paul took the time to listen to my concerns and followed through by doing exactly what he said he would do, and follow upped a few days later to ensure everything was working as expected. More

Excellence in service I really enjoyed my experience with Hendrik motors and its staff. Haley Bice was an excellent salesperson. She help me out tremendously with everythin I really enjoyed my experience with Hendrik motors and its staff. Haley Bice was an excellent salesperson. She help me out tremendously with everything I needed she wasn't pushy and she aloud me to shop like I wanted. Great experience at Hendrik. More

Very disappointing I was very excited to purchase a jeep from Hendrick but was disappointed in how Haley our salesperson kept me, my wife and newborn waiting while she w I was very excited to purchase a jeep from Hendrick but was disappointed in how Haley our salesperson kept me, my wife and newborn waiting while she was texting and was on Facebook while we were trying to get her help and purchase our vehicle. My wife really wanted the new 2015 Jeep Cherokee so I agreed to go ahead and purchase it and over look the rudeness. Then only to get with Brittany in financing and have her to throw a pen across the table and very rudely say sign there and not show me where to sign after I turned down all the extras she tried to get me to purchase. Such as extended warranty and others I felt I didn't need due to it being a new vehicle. Overall I was very disappointed with my experience with Hendrix. More

Brendan Brogan Great experience with service dept. You can tell that both Paul and Kim care about the customers experience. They both went out of their way to make s Great experience with service dept. You can tell that both Paul and Kim care about the customers experience. They both went out of their way to make sure everything was done right. More

Excellent experience every time I have purchased two Jeep vehicles from this dealership and always used them for service. Their location is very convenient and most importantly, I ha I have purchased two Jeep vehicles from this dealership and always used them for service. Their location is very convenient and most importantly, I have an excellent experience every time. I usually work with Paul but all the service staff is very professional and knowledgeable. One of the things I appreciate from this dealership is getting a survey call a couple of days after taking the vehicle to service. I have provided feedback on things they can improve and actually they have done it. I would definitively recommend this dealership for service, they do an excellent job. More

Terrible Service Normally I would never write such a thing, but I have literally had the worst experience dealing with their service department and have no other choic Normally I would never write such a thing, but I have literally had the worst experience dealing with their service department and have no other choice. Do NOT take your vehicle to this place. On 5/28/15 I had my Chrysler van towed to their service department because it wouldn't start. The woman on the phone couldn't promise it would be looked at that day, but for sure the next. 5/29 I called my service advisor to see if I could pick up my vehicle, I was informed nobody had even looked at it- nor were they planning on it, but was promised the right mechanic would be working the next day 8-5 and would get to it. 5/30 never received a call, left 2 voicemails and was never called back. 6/1 I called to tell them I was coming to get my car to take somewhere else, but was then told they finally looked at it and it would be a fuel pump replacement. The parts were available locally and the van would be ready that day or the next. The evening of 6/2 I call and was told it wasn't ready, but for sure the next day. Well I am currently writing to you and was now informed after speaking to a manger that the vehicle may not even be ready tomorrow 6/4. This is horrible service, I could have had the vehicle serviced by the lowest of low service shops many times over in a 7 day period and may take longer than that. Save your time and your money- do not go here. I have been paying my own bill on a rental car from Enterprise this entire time. More