Hendrick Chrysler Dodge Jeep RAM

The best car buying experience Robert helped us with everything! He was very honest and upfront. He got us the best deal with our situation and we were very pleased with our results Robert helped us with everything! He was very honest and upfront. He got us the best deal with our situation and we were very pleased with our results!! More

Best experience James Kennedy was my salesman and he took care of me and my son from start to finish. He made us aware of every function of the vehicle and spook to u James Kennedy was my salesman and he took care of me and my son from start to finish. He made us aware of every function of the vehicle and spook to us as family not customers More

Glad I went to this place I have given this 5 star rating because the individuals that work here are very helpful and understanding. My sales person was James Kennedy, and he w I have given this 5 star rating because the individuals that work here are very helpful and understanding. My sales person was James Kennedy, and he was amazing! He understood every question I had and answered my questions precisely and is very committed to what he does. More

They'll "Dodge" your phone calls for a week On Monday April 24th I dropped my boyfriend's Dodge Charger off at Hendricks Dodge to be serviced. I don't know if you can review the cameras, however On Monday April 24th I dropped my boyfriend's Dodge Charger off at Hendricks Dodge to be serviced. I don't know if you can review the cameras, however, if you do, you'll see me waiting outside of Randy's cubicle to be assisted for at least 30+mins. This was my first time visiting the service area so I did not know how the process went. When I decided to leave, I noticed that other cars pulled right up to the garage, so I preceded to do so myself. I was hoping to get another service member, but when Randy saw me he finally decided to assist me with turning the car in. My boyfriend had previously spoken with Randy in the service department who advised him the car was not driveable and he should leave it at the dealership to be serviced. Randy asked that he specifically had the car returned to him because he knew 'exactly what to do'. Randy knew my boyfriend lived in Atlanta and that he would have to rent a car while his was being serviced, however Randy assured us it would take "10 hours" to look into the issue and he would get back with us asap with options. To make a long story short Randy "dodged" (hence the name I'm assuming) our phone calls for days. Come to find out the car hadn't been looked at AT ALL. It had been sitting up in the parking lot for a week. A WEEK!!!!!!! When the car was picked up, another service member (who was actually helpful) called Randy on the phone to see what was going on. To my surprise the guy actually answered! Randy responded "I won't charge you for anything". ...How much do you charge for doing absolutely nothing?!?!? My boyfriend had already paid $200+ for a car rental for the week for absolutely NoTHING to be done on his car. This has been absolutely the worst customer service I have EVER experienced. Just when I was thinking about trading my mustang in for a charger. Glad I experienced this first hand to save myself the headache. I can't imagine we're the only ones to have this experience with him. Sincerely, Will NEVER be a customer of yours again UPDATE!!! ... Apparently Randy decided to read a manual on how to successfully dial numbers to make a phone call. The following Monday, Randy decided to return my boyfriend's calls to explain that he found what I had to say about him to be 'disturbing'. Well what's disturbing to ME is that he didn't bother explaining why ...(after HE stated it should be turned in).... he had the car for a week sitting up in the parking lot collecting dust. What's 'disturbing' to ME is why he thought it was perfectly okay to have a customer's car and not call to give an update on what was or wasn't done to the vehicle. What 'disturbing' to ME is that my boyfriend spent over $200.00 for a weeks car rental, for absolutely nothing to be done on his. Mind you, at reputable dealerships they usually offer a loaner car or some sort of comp when a car is being serviced. I've never had any issues with Mercedes and Ford when having my cars serviced (to anyone reading this, GO WITH THEM). The manager Mr.David Sparkman called my boyfriend explaining that Randy's reason for lacking any type of a work ethic was due to him having a "tough week" dealing with personal issues etc. Also he explained that they have been short of mechanics to service the cars they had. Both are perfectly great EXCUSES to give to someone that has no greater than an elementary education or "rocks for brains". However for educated individuals I call B... nevermind. We all have personal problems to arise. It's inevitable. However, when dealing with customers you LET THE CUSTOMER KNOW. In my profession regardless of what I have going on at home, when I clock in to work, I give my patients 100% of me. I couldn't imagine dodging them or making them feel insignificant, which is why I'm having a tough time sympathizing with Randy. This headache would have been avoided with the truth and a simple PHONE CALL!!! The reason why I'm an upset girlfriend is because my boyfriend didn't deserve this at all. He's a former marine Veteran and is currently serving in the United States Airforce. He has made a lot of sacrifices and has been through a LOT himself. However, no matter what he's going through, he has somehow managed to continue being the sweet, mild mannered guy that he has always been. It's 'disturbing' ME that we have people in this world that will crap on you and dodge your phone calls for a week , yet become so offended when someone decides to fire back. More

GREAT!!! Robert originally called me as soon as I applied online for a new car he followed up with me and when I came in he worked very hard to get me where I Robert originally called me as soon as I applied online for a new car he followed up with me and when I came in he worked very hard to get me where I needed to be payment wise..ect. He was very friendly and professional!! I was neverous at first but he made me feel like we could get it done and we did! Very satisfied! More

Excellent service. Completely satisfied with my experience. They help me find exactly what I was looking for. They didn't try to push another vehicle on me that I didn't want. The experience was quick friendly They help me find exactly what I was looking for. They didn't try to push another vehicle on me that I didn't want. The experience was quick friendly and this makes my fourth vehicle purchase from them. Each experience has been awesome! Found great vehicles at a great price and with payments I can afford. More

Great experience at Hendrick Automotive I came to the showroom by referral. My co-worker said she sent several people and the worked out any problems. Robert Hooks was excellent to the 10t I came to the showroom by referral. My co-worker said she sent several people and the worked out any problems. Robert Hooks was excellent to the 10th power. I am a hard customer to please and he provided me with more than I expected. I was looking for a used car and got a new one. I would definitely recommend this dealership. More

Manager I get call saying I can pick up car at 11am get a call saying they raise the price by 10,000. Will never deal with them again. Had alrrady bought 3 c I get call saying I can pick up car at 11am get a call saying they raise the price by 10,000. Will never deal with them again. Had alrrady bought 3 cars from them. More

Great experience! This dealership and the salesmen went above and beyond to get me into a vehicle that met my personal and financial needs as well! Definitely would rec This dealership and the salesmen went above and beyond to get me into a vehicle that met my personal and financial needs as well! Definitely would recommend this dealership to anyone looking to have a very satisfying car buying experience! More

Robert Hooks @ Hendricks I usually do not write reviews, but due to the exceptional service that was Provided by Mr. Rooks, I had to share my experience. I wiukd definitely re I usually do not write reviews, but due to the exceptional service that was Provided by Mr. Rooks, I had to share my experience. I wiukd definitely recommend him for any of your auto needs. Definitely professionalism at its highest level. More