Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

I took my Chrysler van in for an initial power steering hose replacement. It was replaced although several days later I started to notice a fluid stain in my driveway which progressively got worse. I took hose replacement. It was replaced although several days later I started to notice a fluid stain in my driveway which progressively got worse. I took my van back in to this dealership thinking it was a brake problem only to find out the serviceman did not tighten the end of the hose he replaced. This took all day waiting to hear what the problem was. The service dept did state to me that the serviceman forgot to tighten the hose end. However, when I got the van home I started to notice the power steering was getting noisy. I checked the power steering reservoir only to find it completely empty. Okay they tightened the hose, but do I have to hold their hand to get them to fill the reservoir back up with fluid too. Come on guys ! What xxxxxx with a wrench did you people hire or is this typical of the service quality you offer ? Signed Never touch my vehicle again ! More

My thoughts about Lee Brown and Michael Castelli: Let My thoughts about Lee Brown and Michael Castelli: Let me start by saying I used to sell cars and have seen all the tricks and pressure that gets pu My thoughts about Lee Brown and Michael Castelli: Let me start by saying I used to sell cars and have seen all the tricks and pressure that gets put on the customer during the negotiating and purchase process. My observations of these tactics by others disgusted me, which is why I left that industry and it's why I expected the same callousness toward me on my new car purchase. I couldn't have been more wrong! From the start, Lee Brown was relaxed and thoughtful, answered all my questions, let me test drive numerous times and sort of stayed in the background; close enough to answer any questions, yet gave me plenty of breathing room so I could "marinate" and think about what would be best for me. I felt Mr. Brown was fair and honest. No salesman games or gimmicks. Absolutely NO PRESSURE was applied to me during this process. Then it was time to go to Financing and Insurance (F&I) and speak with Michael Castelli. From my previous experience in dealerships, I know THIS portion of the purchase process is really where a customer can get taken advantage of by the finance people trying to add a bunch of superfluous add-ons (some are valid, but many items are ways to generate larger commissions). So I braced myself, waiting for the barrage of all the things I would be asked to add on to the deal. Once again, I couldn't have been more wrong! Mr. Castelli was great; friendly and efficient - he instantly made me feel comfortable. He took care of all the required paperwork very quickly and asked if I'd like to hear about extended warranties. When I indicated "no", he moved on and wrapped up the paperwork and I left to get my new Jeep. I was truly stunned by this, as I've never seen an F&I person really listen to and respect the customer. They typically come at you from another angle until they wear you down. Something of note - both Mr. Brown and Mr. Castelli are quick to respond to follow up emails and calls. Their great customer service doesn't end when you leave the car lot, and that makes such a difference to me! I came away from this experience feeling that I had the rare experience of dealing with two men of integrity on this purchase. However, from what I can tell from the reviews of this dealership, my experience at Hendrick of Concord isn't rare at all. It looks like every customer benefits from this higher-level way of doing business. I will most certainly work with Mr. Brown and Mr. Castelli on my next deal and will highly recommend them. -- I also want to add a big Thank You to Linda. She called to make sure I was happy with the purchasing process and to see if I had any questions. She was a huge help, making sure an important document I sent was put in the right hands. Linda truly went the extra mile. More

We bought a brand new Town and Country. We had an extremely easy experience. We were in and out in a few short hours with our new car. The entire staff was friendly and helpful especially with my extremely easy experience. We were in and out in a few short hours with our new car. The entire staff was friendly and helpful especially with my three children. We would definitely buy another car from Hendrick Chrystler Dodge Jeep Ram of Concord. If you are looking for a new car, I would check them out first. They were knowledgable, friendly, helpful yet I never felt pressure to buy a car. More