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Hendrick Chevrolet Hoover - Service Center
Hoover, AL
360 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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360 Reviews of Hendrick Chevrolet Hoover - Service Center
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July 06, 2019
Run around I am no longer happy with the service I am receiving. My car wasn't ready Friday. Now I've been asked can I give them "until uh, uh, uh Tuesday". No I am no longer happy with the service I am receiving. My car wasn't ready Friday. Now I've been asked can I give them "until uh, uh, uh Tuesday". Not reasuring. Also, if my car is at the "head of the line" (weird phraseology) why would the fact that they've been "real busy" affect me??? More
by gigibrickell
Employees Worked With
Not sure but I think the service manager was Alan or AJ. Tyler is the one giving me the runaround now., Tyler Thrash
July 03, 2019
Friendly and helpful service advisor Mark was honest and upfront and I truly believe he loves his job. When your employees love what they do, it shows in how you are treated as a custome Mark was honest and upfront and I truly believe he loves his job. When your employees love what they do, it shows in how you are treated as a customer. Thanks Mark for treating us like family. More
by QHockey
Employees Worked With
July 01, 2019
Great customer service Mark Sullivan went above and beyond last week when I was there. I went with my family and he made us all feel like if we where part of his. He was str Mark Sullivan went above and beyond last week when I was there. I went with my family and he made us all feel like if we where part of his. He was straight farward and honest. Thats exactly the type of employees that are needed everywhere. Once again thank you and please recognize him, its the least management can do. More
by rodzg
Employees Worked With
May 14, 2019
Depends As far as service, I have nothing but good things to say. They are quick, professional, and have never so much as as scratched my car. As far as sales As far as service, I have nothing but good things to say. They are quick, professional, and have never so much as as scratched my car. As far as sales, they are on par or lower with other dealerships "playing the game" trying to get as much as they can for what they have, and giving you the bare minimum for what you have. Do your homework. More
by Crosive
Verified CustomerEmployees Worked With
There were others, I've forgotten their names. , Scott Thomas, Blake Moore, Kevin Convington
April 27, 2019
Service and new vehicle I was very pleased with knowledge of sales staff and finance. Over the past four years I have been very impressed by Nate Dodsonin service departmen I was very pleased with knowledge of sales staff and finance. Over the past four years I have been very impressed by Nate Dodsonin service department. More
by lintuck_5
March 16, 2019
CROOKS! On 2/12/19, I purchased a new Crate Engine (Part #19329865) from Hendrick Chevrolet Hoover, Al for my 2007 GMC Yukon Denali (Invoice #460415P, Total $ On 2/12/19, I purchased a new Crate Engine (Part #19329865) from Hendrick Chevrolet Hoover, Al for my 2007 GMC Yukon Denali (Invoice #460415P, Total $4201.13) I had the Engine installed beginning on 2/16/19 and completed on 2/24/19. I test drove the vehicle on 2/27/19 and within 2 miles, the Engine started knocking. On 2/28/19, I towed the Yukon to Hendrick Chevrolet in Hoover, Al. From 2/28/19 to 3/15/19, I was repeatedly lied to and misled by Jerry Deemer the Service Manager and Nate Dodson the Service Writer. On 3/15/19, I received an email that they would not be replacing the Engine under the Warranty. I returned to Hendrick Chevrolet the same day and picked up my Yukon and a disassembled Engine to tow it home. The Engine that I was given on 3/15/19 was not the new Engine that I purchased on 2/12/19. know this because I had marked the Heads of the Engine prior to dropping it off on 2/28/19. More
by tkizziah
Employees Worked With
Jerry Deemer, Nate Dodson
February 16, 2019
Amazing Service The service I received was absolutely fantastic. All of my questions were answered and all my needs were met. Simply a good dealership to go to. The service I received was absolutely fantastic. All of my questions were answered and all my needs were met. Simply a good dealership to go to. More
by JANICE1234
October 16, 2018
Service Needed to get some things added to my new Silverado; everything went smoothly as expected. One more trip will wrap things up . Very satisfied with eve Needed to get some things added to my new Silverado; everything went smoothly as expected. One more trip will wrap things up . Very satisfied with everything More
by DIRISH
Employees Worked With
Larry King
October 10, 2018
Long wait. Satisfying results. Dropped my Enclave off at 8:30 and wasn’t communicated with for an hour. Seemed like lack of communication between staff. Kayla was great in service. Dropped my Enclave off at 8:30 and wasn’t communicated with for an hour. Seemed like lack of communication between staff. Kayla was great in service. Handled everything smoothly. Glad that sales is covering the part replacement considering my purchase is only 3 days old. More
by turbemk
Employees Worked With
Abs, Kayla
September 22, 2018
Truck Service Took my 2016 Chevrolet 2500 HD In for recommended oil change and while waiting not long, decided to look at some new 2018 trucks, found one I liked an Took my 2016 Chevrolet 2500 HD In for recommended oil change and while waiting not long, decided to look at some new 2018 trucks, found one I liked and bought it on the spot. More
by HomerTanner
