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Hendrick Chevrolet Hoover - Service Center
Hoover, AL
360 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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360 Reviews of Hendrick Chevrolet Hoover - Service Center
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September 30, 2019
Great service as always from my Service Advisor Mark Sullivan, Let's me know what's needed when I need it. Thank you Hendrick Chevrolet. Sullivan, Let's me know what's needed when I need it. Thank you Hendrick Chevrolet. More
by Airlinefreak
Employees Worked With
September 25, 2019
attempted fraud on Extended warranty Had truck in twice for bad shifting and engine light. waited two weeks for part. Then told an external part on the trans was not covered under Power t Had truck in twice for bad shifting and engine light. waited two weeks for part. Then told an external part on the trans was not covered under Power train nor extended coverage. discussed with service advisor twice but he still I would have to pay. I refused and went home found my extended warranty. It said virtually any break down would be covered. called him back and read it to him. he said he would check with "them" called again and only then he agreed It was covered. If I had trusted the advisor I would have been defrauded. Now I am concerned I will be punished if I take my truck in for Oil change and tire rotation I have already paid for. More
by Sad Tom
Employees Worked With
September 23, 2019
Awesome service!! Brought my car to the service department and had an amazing experience. They are very professional and courteous. I highly recommend bringing your car Brought my car to the service department and had an amazing experience. They are very professional and courteous. I highly recommend bringing your car into service here. They will not disappoint. More
by Chevy girl
September 07, 2019
Would not honor battery warranty Had battery replaced under warranty for my ‘16 Malibu Premier on 2/18/18. Just 19 months later battery fails. I take it to Hendrick Chevrolet who ag Had battery replaced under warranty for my ‘16 Malibu Premier on 2/18/18. Just 19 months later battery fails. I take it to Hendrick Chevrolet who agrees the battery is bad, but wants $375 for a new one! I tell them that doesn’t make sense as the ACDelco battery is 42 month free replacement, after talking to the service advisors for 10 minutes they simply refuse to honor the warranty. I got the car back and will have to buy my own replacement out of pocket. Shame on these people. please contact me. You have my information. Lee K. More
by Lklingle
Employees Worked With
Kaila Weber
September 06, 2019
AWESOME Customer Service I really enjoyed working with Jon, who sold me my truck, and Mark, who serviced it! AWESOME Customer Service! Great experience with the both of t I really enjoyed working with Jon, who sold me my truck, and Mark, who serviced it! AWESOME Customer Service! Great experience with the both of them. Friendly environment, More
by CLEVELANDAUSTIN74
Verified CustomerSeptember 04, 2019
Wonderful We were heading out of town and they got us in and out just as fast ad they could. We appreciate the process of being done in less than two hours We were heading out of town and they got us in and out just as fast ad they could. We appreciate the process of being done in less than two hours More
by Jwbell35
Employees Worked With
Skylar Sumners, Pete Kniskern, Jacki Vincent
July 31, 2019
Exceptional Gentleman!! Hundreds of miles from home & after several hours broken down on the side of I-65 we met Pete Kniskern when our son-in-law’s vehicle was towed to Hend Hundreds of miles from home & after several hours broken down on the side of I-65 we met Pete Kniskern when our son-in-law’s vehicle was towed to Hendrick Chevrolet. Pete went ABOVE & BEYOND to assist all 11 of us in our dire situation. Even staying past closing Pete found us a hotel & personally drove some of us to the hotel. Pete checked to make sure we got home & provides daily updates on our son-in-law’s vehicle. Pete provided exceptional customer service even though we were not there to purchase a vehicle. Based on our experience with Pete I would highly recommend Pete Kniskern if you are interested in buying a car. More
by JanW
Employees Worked With
Pete Kniskern
July 30, 2019
Amazing guy to deal with! Pete helped our family out after we had some car trouble on our way home to Cincinnati after vacation. Knowing he wasn’t going to make a sale he still Pete helped our family out after we had some car trouble on our way home to Cincinnati after vacation. Knowing he wasn’t going to make a sale he still stood by us making sure our needs were taken care of. No words are enough to express how great of a guy Pete was to us. I highly recommend if you are shopping for a car you go through Pete at Hendrick Chevrolet. Thanks again Pete we owe you! More
by JaclynF
Employees Worked With
Pete Kniskern
July 29, 2019
Customer Service Pete Kniskern went above and beyond. Customer service is not experienced during a sale but rather when you return. I will only deal with Pete. Pete Kniskern went above and beyond. Customer service is not experienced during a sale but rather when you return. I will only deal with Pete. More
by Kreamelmeyer andrew
Employees Worked With
Pete Kniskern
July 29, 2019
Best salesman ever! Pete Kniskern is amazing! I say this after not buying a car from him....... yet. Pete is a genuinely good guy. We we’re out of town when we had transm Pete Kniskern is amazing! I say this after not buying a car from him....... yet. Pete is a genuinely good guy. We we’re out of town when we had transmission issues. Our vehicle was towed to Hendricks Chevrolet where we met Pete. Despite all of our frustration with our situation Pete lended a listening ear. Not only that, but he was compassionate and sympathetic to our situation. He wasn’t pushy. He wasn’t intrusive. He wasn’t defensive when we cursed our vehicle and chevy for the hard spot it put us in. Instead he super seeded any customer service experience that we could have asked for. He stayed past closing, then personally drove 3 of our passengers and luggage to a hotel so we could set up accommodations for the night . He remained at the hotel until we secured all the rooms we needed. He gave us his personal cell number and told us that if we had any issues to give him a call and he would be happy to assist. The next morning he checked in on us again when he returned to the dealership. Upon return to our home state he even called to make sure we arrived ok and gave me updates on our vehicle that we had to leave at the service shop. He did all of this knowing that he wasn’t going to make a sale. So when I say the best salesman’s ever I can say with confidence that he treated us with a higher expectation then we could have ever conceived at our lowest point, I can’t wait to deal with him again when we are ready to purchase. I promise you will not be disappointed with Pete! More
by AmyK
Employees Worked With
Pete Kniskern
