Hendrick Chevrolet

Comfortable from beginning to end. As soon as I walked in I was greeted, helped, and asked questions to find out what was best for me and my family. They took the time to figure out exa As soon as I walked in I was greeted, helped, and asked questions to find out what was best for me and my family. They took the time to figure out exactly what we needed and made sure all the details were taken care of quickly More

Direct, Trustworthy, Personal, Reliable, & Dependable Those are the words I would use to describe the man who runs this store. I spent over 10 years working with Bart. In those 10 years he was always thos Those are the words I would use to describe the man who runs this store. I spent over 10 years working with Bart. In those 10 years he was always those things. I can guarantee that if you walk into a store that is ran by Bart you are walking into a store that is a Customer 1st store. More

A very pleasant experience They did what was asked in a timely manner. The waiting area was neat and clean with wifi and free coffee what more can you ask for..... They did what was asked in a timely manner. The waiting area was neat and clean with wifi and free coffee what more can you ask for..... More

Got stiffed Bought a new 2015 Z06 for $ 94K from this dealership. The paint on car started blistering, popping, cracking, in at least 12 separate areas on car. S Bought a new 2015 Z06 for $ 94K from this dealership. The paint on car started blistering, popping, cracking, in at least 12 separate areas on car. Service department told me that they would spot paint the car. I took the car to 2 independent high end body shops and they both indicated that the car was contaminated paint from factory and needed to be repainted. After several months of trying to rectify the issue with GM and Hendrick Chevy in Cary they said that they would only spot paint the effected areas. This car had the worst paint of any of the 25 or more new cars that I have owned. Not wanting a $94 K brand new with spot paint, I ended up trading the car in at a several thousands of dollar loss. Car should have never left the factory. They had me between a rock and hard place. Dealer also wouldn't return the full value of the car that I used as money down as my trade in. They would only give me 27K of the 44K that they gave me for my original trade, they said that the car is gone now and I'll never be able to get what they originally gave me 2 months prior. Never been ripped off this bad in my 57 years. DON'T LET IT HAPPEN TO YOU. I feel bad for the poor unsuspecting person that might buy a car from them. Also put several of there programs on the contract after I specifically told them not to. Worst car buying experience ever! More

Many excellent experiences with the service department I have been taking my 2012 Chevy Cruze to Scott Tielemans since I purchased my car. I can honestly say that I have been to many dealerships and I hav I have been taking my 2012 Chevy Cruze to Scott Tielemans since I purchased my car. I can honestly say that I have been to many dealerships and I have never been more satisfied with a service advisor than I am with Scott. He treats my family like a part of his family and ALWAYS has our back and makes sure in no uncertain terms that we are happy and COMPLETELY satisfied when we leave there. I think of him a good friend, not just someone that helps me out. If he was not there as a service advisor I can honestly say that I would go back. I live 45 to 50 miles away, but being treated like we do my Scott, it is sure worth the drive!!!! More

Scott Tielemans has been such a huge help to m every time I have brought my car(s) into the dealership for service. I have been able to call and get in at a moments has been such a huge help to m every time I have brought my car(s) into the dealership for service. I have been able to call and get in at a moments notice when I have had an issue. I think that this dealership is lucky to have this man working for them. More

Customer Service comes last After scheduling to look at a Camaro, I was greeted by Mike Polito and we went through the normal procedure. I explained from the beginning that I was After scheduling to look at a Camaro, I was greeted by Mike Polito and we went through the normal procedure. I explained from the beginning that I was straight forward and that I was willing to pay $xxx per month and that if their number was above that then I wasn't interested. After they appraised my trade in and I took a test drive, we get some paperwork filled out and he goes to "see what he can do". Mike comes back and says "well the number is slightly higher than what you wanted", to which I stated again , as I had already multiple times, if you can't come in at or below what I want then there is no discussion. At this point Mike became hostile and angry with me. I told him that I wanted the key to my vehicle and that I was leaving. At this point Mike is angry with me which does not make sense seeing as I'm the customer and told him from the beginning what my number was and that I didn't play games. Apparently he isn't aware that the glass box managers office isn't sound proof because I heard the derogatory and rude comments he was making about my wife and I. There are lots of other dealerships in this area that want my money, why would you treat a customer like that when they have so many other options? I will never do business with Hendrick. More

Bait and Switch The advertised price on the internet was $10000 below what they actually asked for the Suburban. We were told that there were a lot of add-ons. But The advertised price on the internet was $10000 below what they actually asked for the Suburban. We were told that there were a lot of add-ons. But these were not on the add on sheet, either. Included an additional $4000 for 22 in wheels. And no credit for the 20 in wheels that were on the car when they received. I have never had a dealer EVER do this. Needless to say, we walked out. I do no think it was Will Hancock that was the problem. It was the front office. More

Terrible "service" I've never encountered a more arrogant dealership, or one more seemingly indifferent about selling a car. To make a long story short, I had an issue I've never encountered a more arrogant dealership, or one more seemingly indifferent about selling a car. To make a long story short, I had an issue with the negotiation process with my initial salesperson, having identified a few untruths, as well as a total lack of willingness to negotiate a deal in the very reasonable fashion I'd suggested. I then received an email from one of Hendrick's sales managers asking how he could help, and not to hesitate to reach out to him. I sent him an email promptly, asking for his help, and the awaited a reply. 30 hours later, no answer at all. So I called him. I asked, "did you get my note?", imagining that perhaps it just hadn't made it to him. With no apology or excuse, he simply answered, "yep." So presumably, had I not called, he had no actual intention of even responding, let alone make an effort to help (which is what HIS email had originally offered). I then explained my situation, and he said he'd look into it and call me back. Nearly 6 hours passed, and no phone call. I called back AGAIN, and once more he offered no apology for basically ignoring a buyer. He then proceeded to tell me that the car my wife and I were trying so hard to buy was sold to someone else two hours ago. Incredulous and angry, I asked him why he didn't call me back as promised, as I'd have had time to make the decision to proceed with the purchase well before this other customer appeared. He then tried to blame it on the original sales rep, lamely saying, "I thought he called you back." I'm sorry, if you're a manager and you offer someone help via email, I expect it to be genuine when I then indeed take you up on your offer. I also expect that when a manager says he's going to call you back with info, that he will indeed call back and in a prompt fashion. The point is that I shouldn't have to work this hard for the privelage of buying a car from this terrible dealership. Cars are commodities and everyone knows it. As such, the onus should be on the dealership to work hard for my business, not the other way around. Horrible experience, and clearly a cultural issue at the Hendrick company. I would recommend NEVER working with this dealership, as they don't care about their customers, and now I'll be obliged to tell everyone that I can, on this site, and any others I can find that help customers avoid bad dealerships. Gladly going to award my business now to another dealership that actually wants to earn it. More

Hendrick stands behind their product I recently purchased a Tahoe from Hendrick, and while it had some problems they made things right. Jason House, the GM, was very professional and took I recently purchased a Tahoe from Hendrick, and while it had some problems they made things right. Jason House, the GM, was very professional and took care of us, making sure we were happy. More