Hendrick BMW Northlake

I bought a 2007 BMW with 80,000 miles on it for $20,000.00 less than a year ago from Northlake. It looked great and drove good. I have had the service engine soon light come on twice. $5,000.00 la $20,000.00 less than a year ago from Northlake. It looked great and drove good. I have had the service engine soon light come on twice. $5,000.00 later in repairs, Hendrick screwed me. It even had the original air filter in it after I bought it. Went in for an oil change and they gave me an estimate for over $4,000.00. Unbelievable! Now I know why he's a millionaire! Stay away from Hendrick BMW! More

My experience with Shannon and Hendrick BMW Northlake was very good. Shannon stayed in touch as we explored our options and continued to give us good customer service. After the sale, he has been very good very good. Shannon stayed in touch as we explored our options and continued to give us good customer service. After the sale, he has been very good at reaching out to ask my wife and me if he can help with any aspects of our new X3. I would recommend Shannon and this dealership if you are considering a new our used BMW. More

I was able to schedule the sales session in advance at my convenence. Shannon made the process very easy and worked hard to meet my specific needs. I had a very specific model, color and configuration in min convenence. Shannon made the process very easy and worked hard to meet my specific needs. I had a very specific model, color and configuration in mind and knew they did not have one in stock. Shannon worked to find the right 328d xDrive for me that did not require a special order. All paper work was completed in advance of delivery and the delivery process was very smooth and took less than an hour to complete. I could not have asked for a more through and accruate process. More

Great staff and great experience! Dealership took all the time we needed to work with us and help make our decision. Not pushy. Would buy again. time we needed to work with us and help make our decision. Not pushy. Would buy again. More

I recently had a light come on in my BMW X3 and took my I recently had a light come on in my BMW X3 and took my vehicle to Hendrick BMW North Lake. There I was greeted with prompt service by the Service I recently had a light come on in my BMW X3 and took my vehicle to Hendrick BMW North Lake. There I was greeted with prompt service by the Service Department and a smile from my sales professional Shannon Hubert. At that time I was given prompt service and was soon back on the street in the "ultimate driving machine". Thanks for prompt service with a smile, Angell Hilton More

I think everyone has had a nightmare story when it comes to dealing with a car dealership, salesmen in particular.Well, I finally can say I've had a fantastic one.I recently was considering trading in my Me to dealing with a car dealership, salesmen in particular.Well, I finally can say I've had a fantastic one.I recently was considering trading in my Mercedes E350, my wife wanted to trade in her BMW 3 series as well,we went to Hendricks BMW of Northlake for a look.In the back of my mind I was sure it wouldn't work, either they would try to sell me something I couldn't afford, make me pay to much for a car, or try to rob me on the trade in value.I was greeted by salesmen Shannon Hubert, who right from the beginning was very polite,well spoken,and professionaly polished .He didn't give me that creepy car salesmen feeling, he was actually genuine! We went into the dealership with a clear intent, we knew exactly what we wanted, but would they give it to us?Well, as for my trade in, they gave me more than what I expected.As for the price of the car, after some back and forth negotiations,I payed exactly what I wanted to pay.Amazing!!! Through the whole process, Mr. Hubert treated my wife and I like celebrities,Coffee, water, drinks, snacks, etc. always making sure that the process was a comfortable experience.Buying two cars in one day is quite time consuming, soooo much paperwork involved.I made it a point to tell Mr. Hubert that we had out of town guest coming, and that I need to go home and prepare, he then expedited the paperwork to accommodate us.He is undoubtedly the best car salesmen I have ever worked with. When I left the dealership, I felt that for once, I was the winner on the deal. More

Shannon and Brian were both super friendly to deal with. Both were low pressure and not pushy in the process. It took several months for us to find the car we wanted. Shannon was very good to stay in touc Both were low pressure and not pushy in the process. It took several months for us to find the car we wanted. Shannon was very good to stay in touch but not be intrusive or annoying! He was very easy going... More

Shannon Hubert and Brian Kauffman did an outstanding job Shannon Hubert and Brian Kauffman did an outstanding job helping me take a bad situation and turn it into a win. I purchased a pre-owned BMW from Shannon Hubert and Brian Kauffman did an outstanding job helping me take a bad situation and turn it into a win. I purchased a pre-owned BMW from Shannon on 12/31/13 and the vehicle was totaled on 2/1/14. Since I didn't choose to purchase gap insurance and the fair market value was determined to be lower than my loan amount they worked with BMW Finance to get me get into an even nicer pre-owned car with minimal out of packet costs and minimal hassle. I would not only recommend Hendrick North Lake but these particular team members to get you "off your feet and on the street" in style. They are truly "the walking man's friend." Tim Hilton Davidson, NC More

Had a wonderful experience at Hendrick Northlake. I've owned several BMW's, and when I moved to Charlotte, I started going to Northlake for service for my 2009 335i. It was getting up there in miles, I've owned several BMW's, and when I moved to Charlotte, I started going to Northlake for service for my 2009 335i. It was getting up there in miles, so I was considering trading it in. A lot of women are worried to go car shopping - there's the stigma about not knowing enough about cars, or wondering if you're making the right decision. I love cars - I was proud of my 300 horsepower BMW baby, and I'm pretty educated about basic engine mechanics and knew what I wanted. But I've also bought cars in the past where salespeople make assumptions and the first thing they talk about is how great the storage is for groceries. At a regular service visit, I was checking out the new floor cars and Shannon approached me. He was pleasant, knowledgeable, and not at all like the "typical" salesman. He asked me what I was looking for in a car, rather than assuming. I didn't feel like he was talking down to me, and he didn't ask me if I wanted to bring my husband back (This has happened before!!!). He offered a test drive, but I was in a rush and honestly didn't have the time. He didn't push me for contact information, and understood that I didn't have a timeline in mind. He offered his help when I decided to come back in, and I went on my way. I returned a couple weeks later for a test drive of the 2014 335i, having called Shannon to see if he was available. Again, Shannon wasn't pushy at all. He took an interest in me as a person. We talked about the features I liked and didn't like, and was great when helping me choose what I wanted, rather than getting unneeded and unwanted extra amenities. That's when we went inside and I prepared myself for the hated sales talks. No one likes it, but Shannon and Brian made it incredibly easy. We just recently bought a house, so my credit rating had taken a hit and I wasn't sure how it would come out. Brian assured me throughout the entire process, and made a possibly painful experience into something that I could easily do again. Most importantly, since I was leasing and had never done so before, Brian helped me make the financial decisions that protected ME, which I am very grateful for. So the papers were signed, hands were shaked, I was in and out in two hours. I hadn't planned on buying a car that day, so my car was trashed. I had recently moved, so the car was still filled with random stuff, so it was kind of embarrassing. SHANNON HELPED ME CLEAN OUT MY CAR IN 15 DEGREE WINTER WEATHER. He definitely wins the extra mile award. He was also good about checking in a few days and a few weeks later, making sure I was happy with the car. Overall, 5 stars to Shannon, Brian, and the entire Hendrick Northlake BMW team for making the process easy and enjoyable. I'd recommend them to any of my friends and family. More

I had the pleasure of working with Shannon Hubert at Hendrick BMW Northlake. He is by far the best client advisor I have ever dealt with. Knowledgable, sincere and had my best interest at heart. He wor Hendrick BMW Northlake. He is by far the best client advisor I have ever dealt with. Knowledgable, sincere and had my best interest at heart. He worked within my budget and had me in a new bimmer within a couple of hours. I highly recommend calling Shannon if you are in the market for a new or pre-owned BMW 704.379.3103 :) More