
Hendrick BMW Northlake
Charlotte, NC
Filter Reviews by Keyword
By Type
Showing 1,681 reviews
Nothing but great things to say about my experience with BMW Northlake. Cole was excellent in helping me find a vehicle that worked for me. After a few days of looking at options, we ended up with a new X1! BMW Northlake. Cole was excellent in helping me find a vehicle that worked for me. After a few days of looking at options, we ended up with a new X1! Thanks Cole for hanging in there and your persistence! More
I visited the service department at this dealership recently and my experience was amazing. Jeff Limthong was my service advisor and he curated a stress free experience. We were in constant communicati recently and my experience was amazing. Jeff Limthong was my service advisor and he curated a stress free experience. We were in constant communication with updates on my vehicle and he made sure everything went smooth. My experience with Marqui White was also amazing as he helped to get me the perfect loaner vehicle and assisted which problem solving when an issue arose! Big shoutout to this dealership for having an amazing staff. More
Andrew continues to do an awesome job with assisting me with completing maintenance and repairs on my vehicle. The communication is excellent and access to loaner vehicle is effortless. The professional cu with completing maintenance and repairs on my vehicle. The communication is excellent and access to loaner vehicle is effortless. The professional customer services is above and beyond for the entire staff. There is always someone available to help or they check your status periodically. More
The first oil change for our 2025 X5 M60i was due, and scheduling it through the BMW app was an absolute breeze. I was fortunate to have Andrew Johnson as my Service Advisor! He was exceptionally professi scheduling it through the BMW app was an absolute breeze. I was fortunate to have Andrew Johnson as my Service Advisor! He was exceptionally professional and clearly explained everything that would be done during the service. This was, by far, the best service appointment I've ever had. Andrew was a pleasure to work with and reaffirmed our decision to purchase our X5 from Hendrick BMW Northlake! More
I bought my 440i bmw at northlake bmw in huntersville and cannot say enough about there service department. They keep you informed of ever step in the process...kudos to Andrew Johnson cannot say enough about there service department. They keep you informed of ever step in the process...kudos to Andrew Johnson More
All I can say is fantastic dealership. I recently experienced a mechanical failure 1500 miles from home. On Friday evening after hours. The service team responded amazingly and got me o I recently experienced a mechanical failure 1500 miles from home. On Friday evening after hours. The service team responded amazingly and got me on my way and back on the road as soon as possible on Monday. A big shout out to Andrew Johnson in service for making this happen and also Amanda for teeing it up after hours on a Friday night. Very happy and just a fantastic response. A very pleased BMW owner. Thank you Hendrick organization More
Northlake BMW always takes great care of me when I arrive. I recently had to come by for a service visit to have my front brakes worked on and an oil change. As always Andrew provided exceptional serv arrive. I recently had to come by for a service visit to have my front brakes worked on and an oil change. As always Andrew provided exceptional service. He always answers my questions and ensures that I’m comfortable until my vehicle is repaired. Most importantly, Andrew always has the most positive attitude! Keep up the great work! More
I had a fantastic experience at BMW Northlake. Steven was incredibly passionate and made the car-buying process enjoyable. Tory, the finance manager, was just as helpful, walking me through every Steven was incredibly passionate and made the car-buying process enjoyable. Tory, the finance manager, was just as helpful, walking me through every detail with patience and care. Both made me feel confident and valued—highly recommend their exceptional service! More