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Hendrick BMW Northlake

Charlotte, NC

5.0
1,665 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,665 reviews

June 05, 2025

I want to way say thank you to Amanda Bradshaw for all her assistance getting my car serviced. Excellent service, communication and kindness. She took care of my mother until my mother's passing. Now s More

by jantonioc71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Bradshaw
June 04, 2025

Had a fantastic experience taking my 530e to this dealership for the first time! Jeff Day was my Service Advisor and he was indcredibly helpful in getting a warranty repair done, and he provided a More

by uduruihe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Ryan Menard, Stefanie Lisa
June 02, 2025

Another great experience with getting our X5 serviced at Hendrick BMW Northlake. Jeff Limthong took great care of us as usual, going to bat for us with the third party warranty company to make sure we got t More

by jbdub007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong. 5 stars!
June 01, 2025

We had a disappointing experience with the financial side of our car purchase at BMW, specifically with the finance dealer. After spending an entire day at the dealership, we were later asked to come back ov More

by Barkha kumari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown
May 31, 2025

Great dealership with excellent customer service. I have recently purchased an X3 and have my M3 serviced there also. Always ask for JR when looking to have your car serviced, he is the best!! More

by Sean Nelson
Recommend Dealer
Yes
Employees Worked With
JR
Jun 01, 2025 -

Hendrick BMW Northlake responded

Sean Nelson, thank you for sharing your positive experience!

May 31, 2025

Have been coming here for all BMW services under warranty and some out of warranty, great service center and enjoy working with service advisor Jeffrey Limthong as well as others. More

by anpatel83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Jun 01, 2025 -

Hendrick BMW Northlake responded

Anpatel83, we are very happy we could provide you with a positive experience!

May 31, 2025

I just went here for the first time to have my x3 serviced and had a great experience! The lounge area is beautiful and they had me out of there ahead of schedule. Also, my advisor, Jeffrey Limthong, More

by Dena.castle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jun 01, 2025 -

Hendrick BMW Northlake responded

Dena.castle1, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

May 31, 2025

Amanda at Hendrick Northlake always provides the best customer service. I have been coming to this location since they opened and have never had a bad experience with my 2 BMWs, whether they were in warr More

by tommymccall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Bradshaw
Jun 02, 2025 -

Hendrick BMW Northlake responded

Tommymccall, thank you for your kind words and this wonderful review!

May 31, 2025

Always great customer service in the service department! !! JR always takes care of me when I need anything. More

by wilbur.davis5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
Jun 02, 2025 -

Hendrick BMW Northlake responded

Wilbur.davis5, we are very happy we could provide you with a positive experience!

May 30, 2025

Bought an X3, worked with Isaiah Hicklin. He was awesome! This is my 2nd purchase with him and love working with him! More

by amysmiddlekauff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Hicklin
Jun 01, 2025 -

Hendrick BMW Northlake responded

Hi Amysmiddlekauff, thank you so much for your positive comments about Hendrick BMW Northlake!

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